Decent budget hotel with a great location if visiting Thorpe Park.

Very good car park and location. Good for local amenities. Clean and tidy. Only downside is the rooms have no air conditioning and are very hot. There is a fan provided and you can open the windows

Very good car park and location. Good for local amenities. Clean and tidy. Only downside is the rooms have no air conditioning and are very hot. There is a fan provided and you can open the windows

I had a terrible experience at this hotel and would not recommend it to anyone. There was an issue with our booking, and despite it being a clear mistake on our end, the staff were unhelpful and refused to resolve it properly. To make matters worse, the breakfast was awful. The options were limited, the food was stale, and nothing tasted fresh. It was obvious that little care was put into the quality of the food. Overall, poor service and a disappointing stay. I would strongly suggest finding a different hotel.

Good value Good location

Good value Good location

I had a terrible experience at this hotel and would not recommend it to anyone. There was an issue with our booking, and despite it being a clear mistake on our end, the staff were unhelpful and refused to resolve it properly. To make matters worse, the breakfast was awful. The options were limited, the food was stale, and nothing tasted fresh. It was obvious that little care was put into the quality of the food. Overall, poor service and a disappointing stay. I would strongly suggest finding a different hotel.

Very nice hotel in a lovely town

Check in was easy, it was harder to find out room, as its a rabbit warren, loads of rooms, and we were up the back. A bit of noise until around 10pm as its close to Heathrow, but then it stopped and no noise overnight. Good bedding, bathroom, etc etc. And has a Restaurant and Bar attached - which is great. Would book it again if we were around this area.

Check in was easy, it was harder to find out room, as its a rabbit warren, loads of rooms, and we were up the back. A bit of noise until around 10pm as its close to Heathrow, but then it stopped and no noise overnight. Good bedding, bathroom, etc etc. And has a Restaurant and Bar attached - which is great. Would book it again if we were around this area.

Room 127. Safe ooo.

Lovely hotel staff were really nice and helpful the place was spotless and the rooms were modern

Lovely hotel staff were really nice and helpful the place was spotless and the rooms were modern

Room well laid out

Nice hotel, room hot and stuffy, went for drink in bar, waited 8 mins, nobody there so left and went out for a drink.

Its a very convenient location for the High street which is why we would stay again as we have friends locally, its just needs an upgrade, its basic and tired but arguably its priced accordingly. The parking is a great benefit.

Its a very convenient location for the High street which is why we would stay again as we have friends locally, its just needs an upgrade, its basic and tired but arguably its priced accordingly. The parking is a great benefit.

Enjoyable break

Enjoyable break

Room 216 was a bit of a route March of which there was no mention when booking. Bath screen quite small so getting wrapped up whilst showering is a bit of an issue. & bath quite slippery. Rest of room very clean Room 112 was good & no problems with it Staff friendly & helpful

Room 216 was a bit of a route March of which there was no mention when booking. Bath screen quite small so getting wrapped up whilst showering is a bit of an issue. & bath quite slippery. Rest of room very clean Room 112 was good & no problems with it Staff friendly & helpful

Not great! Should be 4* but fell way below that rating. Dirt in the corners of the bathroom which clearly hadn’t seen a hoover in a long time! Loud banging noise directly outside the room until 2am and then the bin men at 5:22am! Wonderful. Carpets were well worn and dirty. You can hear other guests walking around above and through the walls. Really glad I paid an extortionate amount of money for my room, NOT. So glad I was only there one night!

Not great! Should be 4* but fell way below that rating. Dirt in the corners of the bathroom which clearly hadn’t seen a hoover in a long time! Loud banging noise directly outside the room until 2am and then the bin men at 5:22am! Wonderful. Carpets were well worn and dirty. You can hear other guests walking around above and through the walls. Really glad I paid an extortionate amount of money for my room, NOT. So glad I was only there one night!

Friendly staff. Property a bit old and tired.

Friendly staff. Property a bit old and tired.

Single bed not double, had to ask for kettle

Single bed not double, had to ask for kettle

The attitude and willingness of management to assist in resolving a problem was horrendous. To sum it up, there is no goodwill - zero. Very damaging to the shareholders of the chain and Best Western Group who were also taken back. Such a pity as I would have held many a conference each year at this hotel as it is in a prime postion.

The attitude and willingness of management to assist in resolving a problem was horrendous. To sum it up, there is no goodwill - zero. Very damaging to the shareholders of the chain and Best Western Group who were also taken back. Such a pity as I would have held many a conference each year at this hotel as it is in a prime postion.

Stayed there to facilitate a day trip to Brooklands Museum which is 10 mins up the road. Really clean and friendly with nice choice of food and drinks and a comfortable and secluded courtyard which made a pleasant setting to eat al fresco on a nice summer evening. Weybridge is a nice town from the short evening walk that we took. Would definitely use again if down that way and in need of an overnight stay.

Stayed there to facilitate a day trip to Brooklands Museum which is 10 mins up the road. Really clean and friendly with nice choice of food and drinks and a comfortable and secluded courtyard which made a pleasant setting to eat al fresco on a nice summer evening. Weybridge is a nice town from the short evening walk that we took. Would definitely use again if down that way and in need of an overnight stay.

Great spot in great location