Great location right in front of York tower and a great deal with Hotel.com but remember to add car park price Nov24 £30 until 12.00 next day however the price is about the same everywhere Friendly attentive staff, lady on reception was excellent as was the breakfast manager regarding gluten free meals We will definitely be back

We had a suite which was lovely. The only downside is that it was cold. The heating was barely adequate even on full power and the Quilts were very thin. It seemed to be that the whole wing of the hotel with the suite in was cold. Also it was a Saturday night and very noisy outside.

We had a suite which was lovely. The only downside is that it was cold. The heating was barely adequate even on full power and the Quilts were very thin. It seemed to be that the whole wing of the hotel with the suite in was cold. Also it was a Saturday night and very noisy outside.

Receptions just CRAP they too busy speaking to friends and colleagues on the phone rather than checking in clients , bar staff amazing !

Receptions just CRAP they too busy speaking to friends and colleagues on the phone rather than checking in clients , bar staff amazing !

Good value for money. Rooms are basic but comfortable

Good value for money. Rooms are basic but comfortable

Comfortable supportive mattress, but not enough room around bottom of bed. I caught my feet in the bedding and fell over hurting my knee and hip. Horrible whining noise in room all night. Good breakfast, cosy restaurant. Music in reception made it difficult to hear and communicate with staff, especially for anyone with a hearing impairment.

Comfortable supportive mattress, but not enough room around bottom of bed. I caught my feet in the bedding and fell over hurting my knee and hip. Horrible whining noise in room all night. Good breakfast, cosy restaurant. Music in reception made it difficult to hear and communicate with staff, especially for anyone with a hearing impairment.

I can’t fault the hotel. It was really clean and comfortable with a lovely bar and restaurant area. The breakfast buffet was one of the best I’ve had - so much choice. Would stay again.

I can’t fault the hotel. It was really clean and comfortable with a lovely bar and restaurant area. The breakfast buffet was one of the best I’ve had - so much choice. Would stay again.

Beautiful hotel. Front of service / desk a little slow, but was busy, need more staff. £30 excessive to park a car & further £3/hr if later than 12pm. Missed breakfast sadly

Beautiful hotel. Front of service / desk a little slow, but was busy, need more staff. £30 excessive to park a car & further £3/hr if later than 12pm. Missed breakfast sadly

Expensive at the bar, but that’s city prices for you! Staff are lovely, car parking good and breakfast excellent.

Expensive at the bar, but that’s city prices for you! Staff are lovely, car parking good and breakfast excellent.

Great location , quiet, clean, fantastic breakfast spread

Great location , quiet, clean, fantastic breakfast spread

When you pull up there is no real parking except on double yellows or taxi rank while you go in and sort out parking (have to use their valet service) for £30 per night Ideal location near centre Staff are very friendly Hotel is very dated Room was basic and had a very small window in the corner which was very disappointing It was a connecting room and you could hear every word the couple next door said Breakfast was excellent Collect baggage and vehicle at the end was very slow

When you pull up there is no real parking except on double yellows or taxi rank while you go in and sort out parking (have to use their valet service) for £30 per night Ideal location near centre Staff are very friendly Hotel is very dated Room was basic and had a very small window in the corner which was very disappointing It was a connecting room and you could hear every word the couple next door said Breakfast was excellent Collect baggage and vehicle at the end was very slow

Well let me start by saying we had to leave the hotel and drive home at 1am in the morning thanks to the group that were in the next room to us who had been unashamedly noisey and thoughtless since they arrived in the afternoon. We complained to the staff who were onto this straight away and had given them a warning , however when one of them came back to the room at 11am and decided to slam the door four times before he went out again it was just too much ! We packed up and left, because we knew the rest of the night was not going to go well . The reception staff were fully aware of what was going on and were brilliant in trying to resolve , they were going to move the group to another room , but we said it was too late we were all on edge and felt it better to leave . I can’t fault the lady manager who was on shift she was an absolute star , thank you .

Well let me start by saying we had to leave the hotel and drive home at 1am in the morning thanks to the group that were in the next room to us who had been unashamedly noisey and thoughtless since they arrived in the afternoon. We complained to the staff who were onto this straight away and had given them a warning , however when one of them came back to the room at 11am and decided to slam the door four times before he went out again it was just too much ! We packed up and left, because we knew the rest of the night was not going to go well . The reception staff were fully aware of what was going on and were brilliant in trying to resolve , they were going to move the group to another room , but we said it was too late we were all on edge and felt it better to leave . I can’t fault the lady manager who was on shift she was an absolute star , thank you .

Lovely stay here, close to town so no need for the car. The staff were very friendly.

Lovely stay here, close to town so no need for the car. The staff were very friendly.

Great location and lovely staff. Some renovation work going on but no real impact caused

Great location and lovely staff. Some renovation work going on but no real impact caused

no air-conditioning is an issue because the rooms are small and the windows provide very poor airflow

As central as could be, secure underground valet parking. Hotel was clean and nice and very quiet

As central as could be, secure underground valet parking. Hotel was clean and nice and very quiet

Great location easy parking

was an excellent hotel and the staff were absolutely brilliant

was an excellent hotel and the staff were absolutely brilliant

Hotel is too old!