Very nice hotel in a great location. The only issue was that it was very hot when I was there, and there is no air conditioning. But, the staff moved me to a different area of the hotel where the room was a bit cooler.

Very nice hotel in a great location. The only issue was that it was very hot when I was there, and there is no air conditioning. But, the staff moved me to a different area of the hotel where the room was a bit cooler.

Bad room service and staff attitude.

Typical old hamburg hotel, hotel garage is convenient for very small cars only, no suv, stuff was very friendly and helpfull, old style hotel, for someone like me who loves it

Typical old hamburg hotel, hotel garage is convenient for very small cars only, no suv, stuff was very friendly and helpfull, old style hotel, for someone like me who loves it

Fantastic hotel with a very personal touch. Quirky and with a good sense of humor. It is definitely not a hotel that you have visited before which probably is the reason it is so popular. The location is also great. Also, there is a fantastic pub with a lot of charme and a rooftop bar with an amazing view and very good cocktails. Con’s: the elevator will not necessarily take you to your floor as the hotel is constructed between two different buildings so I would definitely not recommend if you are physically disabled or have a problem carrying your own luggage. Also, the beds are very small. But all in all, a great hotel, and we would definitely return.

Fantastic hotel with a very personal touch. Quirky and with a good sense of humor. It is definitely not a hotel that you have visited before which probably is the reason it is so popular. The location is also great. Also, there is a fantastic pub with a lot of charme and a rooftop bar with an amazing view and very good cocktails. Con’s: the elevator will not necessarily take you to your floor as the hotel is constructed between two different buildings so I would definitely not recommend if you are physically disabled or have a problem carrying your own luggage. Also, the beds are very small. But all in all, a great hotel, and we would definitely return.

Nice place for two night stay - close to train station

Nice place for two night stay - close to train station

Fantastic hotel with a very personal touch. Quirky and with a good sense of humor. It is definitely not a hotel that you have visited before which probably is the reason it is so popular. The location is also great. Also, there is a fantastic pub with a lot of charme and a rooftop bar with an amazing view and very good cocktails. Con’s: the elevator will not necessarily take you to your floor as the hotel is constructed between two different buildings so I would definitely not recommend if you are handicapped or have a problem carrying your own luggage. Also, the beds are very small. But all in all, a great hotel and we would definitely return.

Fantastic hotel with a very personal touch. Quirky and with a good sense of humor. It is definitely not a hotel that you have visited before which probably is the reason it is so popular. The location is also great. Also, there is a fantastic pub with a lot of charme and a rooftop bar with an amazing view and very good cocktails. Con’s: the elevator will not necessarily take you to your floor as the hotel is constructed between two different buildings so I would definitely not recommend if you are handicapped or have a problem carrying your own luggage. Also, the beds are very small. But all in all, a great hotel and we would definitely return.

Historical place on a nice location with view at the harbour. Breakfast was amazing (but expensive) and the breakfast/restaurant is beautifully decorated. They have a nice terrace outside.

Historical place on a nice location with view at the harbour. Breakfast was amazing (but expensive) and the breakfast/restaurant is beautifully decorated. They have a nice terrace outside.

Rude staff, they don’t know their job very well, customer service 0, they didn’t check us in on time (at 3pm) and asked us to return later, we had a job to do and in our return at 11pm, they allocated wrong rooms (against what we paid for and asked) and said we cannot changed it and if you don’t like, you can go to another hotel. Simple! Without saying sorry! Dont expect a nice room with any view, it is a waste of money!

Rude staff, they don’t know their job very well, customer service 0, they didn’t check us in on time (at 3pm) and asked us to return later, we had a job to do and in our return at 11pm, they allocated wrong rooms (against what we paid for and asked) and said we cannot changed it and if you don’t like, you can go to another hotel. Simple! Without saying sorry! Dont expect a nice room with any view, it is a waste of money!

Beautiful hotel

Beautiful hotel

There is no coffee maker in the room

There is no coffee maker in the room

It is close to a grocery store, the subway and the water, so getting around is pretty easy.

It is close to a grocery store, the subway and the water, so getting around is pretty easy.

I chose to stay here because it was very close to the water and had seemingly great views. It was a very close distance to the tour boats and has large stairs leading down to the river. It is a very cool property. When booking, I looked at each room and selected this one because it was the only room showing a balcony and river view. When we checked in, I was given a room with no view at all. Somewhat deceived, I called the desk and she had one to switch me into saying I had the choice (I didn’t have any choices at booking.) but I appreciated how easy it was to get what I thought I paid for! The hotel is full of fascinating maritime decor and unique pieces of history - we loved to admire the lobby and hotel bar. Parking our car was pretty in the ramp, and was located directly underneath our hotel tower. The only thing I’m bummed about it that given how I booked this hotel for the view, the tower bar was the largest part of that. It was a big draw. My ancestors emigrated out of this harbor so the view was important to me! The tower bar was closed for maintenance the two evenings we were there… we weren’t even allowed to look at it. Had I known, I would have chose a different hotel honestly. We certainly still enjoyed our stay; but we only stayed two days and one night so I was trying to make the most of it. I would recommend this hotel, and stay there again if we had access to all of the treasures.

I chose to stay here because it was very close to the water and had seemingly great views. It was a very close distance to the tour boats and has large stairs leading down to the river. It is a very cool property. When booking, I looked at each room and selected this one because it was the only room showing a balcony and river view. When we checked in, I was given a room with no view at all. Somewhat deceived, I called the desk and she had one to switch me into saying I had the choice (I didn’t have any choices at booking.) but I appreciated how easy it was to get what I thought I paid for! The hotel is full of fascinating maritime decor and unique pieces of history - we loved to admire the lobby and hotel bar. Parking our car was pretty in the ramp, and was located directly underneath our hotel tower. The only thing I’m bummed about it that given how I booked this hotel for the view, the tower bar was the largest part of that. It was a big draw. My ancestors emigrated out of this harbor so the view was important to me! The tower bar was closed for maintenance the two evenings we were there… we weren’t even allowed to look at it. Had I known, I would have chose a different hotel honestly. We certainly still enjoyed our stay; but we only stayed two days and one night so I was trying to make the most of it. I would recommend this hotel, and stay there again if we had access to all of the treasures.

2nd time there. Great experience.

2nd time there. Great experience.

Good location to visit all the central parts of Hamburg. I pass by Hotel Hafen frequently when I'm on the way south or just visting Hamburg. When I go by motorcycle It's free parking just outside the hotel.

Good location to visit all the central parts of Hamburg. I pass by Hotel Hafen frequently when I'm on the way south or just visting Hamburg. When I go by motorcycle It's free parking just outside the hotel.

Hotel is located next to the harbour and has a beautiful view. Room was very small and big bed made it even smaller and hard to move in the room. There was hot weather outside so the room was very hot all the time. No air conditioning at the moment, you can open the windows but it doesn't help the situation because only that hot air will come in. Breakfast costs quite a lot extra so basically you pay only for the location. Service at the lobby was nice. Hotel's Restaurant Port was very good! We had probably the best bouillabaisse soup and caesar salad there. Service was very nice and attentive. Good selection of wines.

Hotel is located next to the harbour and has a beautiful view. Room was very small and big bed made it even smaller and hard to move in the room. There was hot weather outside so the room was very hot all the time. No air conditioning at the moment, you can open the windows but it doesn't help the situation because only that hot air will come in. Breakfast costs quite a lot extra so basically you pay only for the location. Service at the lobby was nice. Hotel's Restaurant Port was very good! We had probably the best bouillabaisse soup and caesar salad there. Service was very nice and attentive. Good selection of wines.

shower area too small, bad design after shower whole bath room floor wet, slippy and dagerous for guest if he/she didn't walk properly may cause injure. .

I didn't feel I got our monies worth. No air conditioning meant opening the window and hearing the train just yards from your window. The staff was fine.

shower area too small, bad design after shower whole bath room floor wet, slippy and dagerous for guest if he/she didn't walk properly may cause injure. .