Amazing hotel, i highly recommended!

Amazing hotel, i highly recommended!

Great property with great location and amenities. Will stay again on my next Hanoi visit.

Staff was wonderful. Made sure my valuables were safe after forgetting to lock my safe! They even put a new temporary password while I was gone.

Staff was wonderful. Made sure my valuables were safe after forgetting to lock my safe! They even put a new temporary password while I was gone.

The staff were extremely inviting and friendly

The staff were extremely inviting and friendly

Terrible service. Terrible location. Tacky gold spray everywhere. Booking online said twin or king bed - pretty common when they see us they just give us the king bed cause we are a couple. They told us you have twin. I’m like ok is king room available - he went an upgraded us for $50 when the same king suite was available. K whatever. Then we try to go to the pool. Not heated, it’s cold. We wanted to go work somewhere on our computers. Not a single restaurant is open, not a bar , even on the rooftop atleast have tables . Nothing. Booked a reservation at there hotel for 6:45 through reception at the steakhouse. We waited for our reservation since there was no point to leave and return. When we went we were rudely refused. Told there is a “party” and it’s booked out. K cool. Why weren’t we told this when we booked and wasted our time at hotel, could have easily gone somewhere else. They were still setting up for the party. Right after, a Chinese couple, confused after what we were told came and sat down at a table. They were helped and given drinks. Bathroom had a very weird smell to it as well. Location was terrible, far from everything. Not there fault ours . But not convenient. Would not recommend.