Excellent value for money super breakfast lovely pools

Excellent value for money super breakfast lovely pools

We stayed for 5 days bed and breakfast and used this Hotel as a base to explore Marbella. Everything about the Hotel was excellent. This was our first stay at Hard Rock Hotels and we will definitely search more Hard Rock Hotels in future. The room was spacious, the breakfast choices were superb and the staff are very friendly and welcoming. I would recommend this hotel very highly. Thank You

We stayed for 5 days bed and breakfast and used this Hotel as a base to explore Marbella. Everything about the Hotel was excellent. This was our first stay at Hard Rock Hotels and we will definitely search more Hard Rock Hotels in future. The room was spacious, the breakfast choices were superb and the staff are very friendly and welcoming. I would recommend this hotel very highly. Thank You

Great hotel, great pool, great breakfast and great conference facilities

Great hotel, great pool, great breakfast and great conference facilities

Stayed here for 3 nights , not enough sun loungers for all the guests throughout our stay bit disappoint

Stayed here for 3 nights , not enough sun loungers for all the guests throughout our stay bit disappoint

This was our second stay at the Hard Rock Hotel Marbella. It was also the very first time ever in many years of global travel we returned to a hotel, simply because it is beyond outstanding. The hotel has a hard to define relaxed, yet exciting vibe about it. There is just so much to see and so much to experience. The staff is extremely friendly, knowledgeable, helpful and personable, yet at all times professional and respectful. A special shout-out goes to Andrea of the front desk, who went the extra mile for us so we could stay in the same room after we decided to extend our original three night stay by another night. Teresa from housekeeping also deserve a special thank you. She even wrote a cool message on the mirror in the room, making us feel extra welcome. And lastly, Guillermo from the curbside desk spontaneously walked up to us when my husband (who has some mobility issues) and I were only briefly waiting at the front desk to check out, took care of everything so we wouldn't have to wait, and graciously offered to carry out bags to the car. We will be back!

A bit worn hotel with an elderly drunk crowd. Uncontrolled music everywhere and poorly kept pool area

A bit worn hotel with an elderly drunk crowd. Uncontrolled music everywhere and poorly kept pool area

This was our second stay at the Hard Rock Hotel Marbella. It was also the very first time ever in many years of global travel we returned to a hotel, simply because it is beyond outstanding. The hotel has a hard to define relaxed, yet exciting vibe about it. There is just so much to see and so much to experience. The staff is extremely friendly, knowledgeable, helpful and personable, yet at all times professional and respectful. A special shout-out goes to Andrea of the front desk, who went the extra mile for us so we could stay in the same room after we decided to extend our original three night stay by another night. Teresa from housekeeping also deserve a special thank you. She even wrote a cool message on the mirror in the room, making us feel extra welcome. And lastly, Guillermo from the curbside desk spontaneously walked up to us when my husband (who has some mobility issues) and I were only briefly waiting at the front desk to check out, took care of everything so we wouldn't have to wait, and graciously offered to carry out bags to the car. We will be back!

Great location, nice room, good pool area

Great location, nice room, good pool area

The room service was terrible

Stayed here due to the name recognition that Hard Rock has but this really didn't live up to some of the expectations after staying at Hard Rock Ibiza a few weeks prior to this stay. Room was clean enough but some of the nooks beside the bed contained lots of hair & dust. I have short hair so was finding longer hairs in the bathroom (from cleaning staff) which should be taken care of. At the pool and we were informed you need to buy a bed for 200€ and they 'gift' you a bottle of spirits of your choice or champagne which was a bit of a joke. At all other Hard Rock properties we've visited, there is a minimum spend for these beds and we're happy to do that, but some days you don't feel like getting drunk by 1pm on a bottle of vodka + have lunch and waters etc. Service at the pool was lackluster at best despite it being so beautiful out there. With so many choices in the area, if you're going to be paying top dollar, we would consider other properites before coming back to this one.

Stayed here due to the name recognition that Hard Rock has but this really didn't live up to some of the expectations after staying at Hard Rock Ibiza a few weeks prior to this stay. Room was clean enough but some of the nooks beside the bed contained lots of hair & dust. I have short hair so was finding longer hairs in the bathroom (from cleaning staff) which should be taken care of. At the pool and we were informed you need to buy a bed for 200€ and they 'gift' you a bottle of spirits of your choice or champagne which was a bit of a joke. At all other Hard Rock properties we've visited, there is a minimum spend for these beds and we're happy to do that, but some days you don't feel like getting drunk by 1pm on a bottle of vodka + have lunch and waters etc. Service at the pool was lackluster at best despite it being so beautiful out there. With so many choices in the area, if you're going to be paying top dollar, we would consider other properites before coming back to this one.

It was all round awesome

We really enjoyed the stay and the pool DJ. The breakfast was really good and diverse. Location was great. Just a short walk from puerto Banus and there is an underground connecting the hotel to the beach. However, the reception staff seemed understaffed we waited long during check in/out as there were 2-3 counters. The staff themselves were very kind once it’s your turn in the queue. Calling reception was useless almost no one answer and the house keeping don’t clean your room early had to call and let the reception know that I need my room cleaned everyday which is not convenient they could utilise morning breakfast time or while guests are out/in pool to clean rooms it’s not by room order they have a different system that I couldn’t understand. Room service food was nice but was delivered in take away boxes which is not the best option for the environment.

We really enjoyed the stay and the pool DJ. The breakfast was really good and diverse. Location was great. Just a short walk from puerto Banus and there is an underground connecting the hotel to the beach. However, the reception staff seemed understaffed we waited long during check in/out as there were 2-3 counters. The staff themselves were very kind once it’s your turn in the queue. Calling reception was useless almost no one answer and the house keeping don’t clean your room early had to call and let the reception know that I need my room cleaned everyday which is not convenient they could utilise morning breakfast time or while guests are out/in pool to clean rooms it’s not by room order they have a different system that I couldn’t understand. Room service food was nice but was delivered in take away boxes which is not the best option for the environment.

Check-in took a little too long when there were only 2 people in front of us. We waited over 25min.

Check-in took a little too long when there were only 2 people in front of us. We waited over 25min.

Service Shocking, reception!!!

Fantastic hotel, friendly staff and great pool area. Plenty to do around the resort, great dining options if a little expensive

Fantastic hotel, friendly staff and great pool area. Plenty to do around the resort, great dining options if a little expensive

Horrible pool service.

Horrible pool service.

Complete Headache Booking Into Hotel. also Relaxing around Pool you need noise cancelling Ear Buds

Complete Headache Booking Into Hotel. also Relaxing around Pool you need noise cancelling Ear Buds

Brilliant hotel and staff!

Brilliant hotel and staff!

everything