My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel. Other than that the Ladies at the Front office were very hospitable, friendly & very nice. Maria is an awesome singer. We loved her voice when she sang at the restaurant next door! I highly recommend this Hotel!

The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options.

Bad service, all the employees say talk to the manager the manager but they’re never there. Broken elevator, yet no signs of fixing it. We were there over a week and no-one worked on it. Cleaning workers walked into our room when there was a do not disturb sign. Towels are a big issue. The towels they give you are stained, but when they exchange them they say you caused the stains and want to charge you. I wouldn’t recommend staying here.

Bad service, all the employees say talk to the manager the manager but they’re never there. Broken elevator, yet no signs of fixing it. We were there over a week and no-one worked on it. Cleaning workers walked into our room when there was a do not disturb sign. Towels are a big issue. The towels they give you are stained, but when they exchange them they say you caused the stains and want to charge you. I wouldn’t recommend staying here.

The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with

The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with

It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa.

It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa.

Lovely hotel, relaxing pool and perfect location!!

Lovely hotel, relaxing pool and perfect location!!

Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great!

Jada at the front desk was very helpfull

Jada at the front desk was very helpfull

Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great!

They find ways to grab your money

They find ways to grab your money

Very nice for the price! Will probably be there next time.

Very nice for the price! Will probably be there next time.

I booked this hotel through Expedia since the pictures seemed like it would be a good and affordable place to stay in Playa del Carmen. Upon arrival we noticed it was not nice at all… stained pillows. Stained bed sheets. Stained curtains. Sticky floors. Dirty bathroom. Dead cockroaches in the hallways that the cleaners wouldn’t clean. And the worst part of it all was that our room smelled of sewer water. We tried to ask for a room change and got told flat out that we couldn’t change and they couldn’t offer any other help other than “sending the cleaning lady”. We ended up leaving after just one night due to the horrible smell that would wake us up at night and was making us sick to our stomach. We tried getting a refund and got flat out told no. This hotel was not what was advertised. The general manager would refuse to give his face and kept saying he was busy. Now I’m out money for a hotel we couldn’t stay in due to it being unsanitary.

I booked this hotel through Expedia since the pictures seemed like it would be a good and affordable place to stay in Playa del Carmen. Upon arrival we noticed it was not nice at all… stained pillows. Stained bed sheets. Stained curtains. Sticky floors. Dirty bathroom. Dead cockroaches in the hallways that the cleaners wouldn’t clean. And the worst part of it all was that our room smelled of sewer water. We tried to ask for a room change and got told flat out that we couldn’t change and they couldn’t offer any other help other than “sending the cleaning lady”. We ended up leaving after just one night due to the horrible smell that would wake us up at night and was making us sick to our stomach. We tried getting a refund and got flat out told no. This hotel was not what was advertised. The general manager would refuse to give his face and kept saying he was busy. Now I’m out money for a hotel we couldn’t stay in due to it being unsanitary.

Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again.

Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again.

According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place.

According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place.

The hotel has a best location on town next to shopping area behind of fifth avenue and lot of restaurant and bars I’m personally recommend this option to visit Playa del Carmen

Nice balconys for evening sitting. Decent little spot.

Nice balconys for evening sitting. Decent little spot.

Excellent location, convenient to everything. Nice room with nice patio overlooking the pool. However it got noisy at times, sometimes very late. Pool supposed to be closed at 10pm, but most nights people were swimming and making noise (sometimes LOTS of noise even at 1am). Hotel restaurant had bad habit of playing annoying loud dance club techno music, sometimes after 10pm. I don't understand how anybody would want to eat there it was so loud. They would sometimes turn the music down when more people were eating there. If you like to go to bed early so you can get up early for diving or other adventures, this may not be the best place. Good AC once you figure out how to use it. Bed was not very comfortable. Water pressure in my room shower was so terrible I used the shower by the pool. Service was friendly enough. There's an elevator, which is nice if you have a lot of luggage or have a hard time with stairs. Overall, needs some improvement, but decent budget accommodations in a convenient location.

Excellent location, convenient to everything. Nice room with nice patio overlooking the pool. However it got noisy at times, sometimes very late. Pool supposed to be closed at 10pm, but most nights people were swimming and making noise (sometimes LOTS of noise even at 1am). Hotel restaurant had bad habit of playing annoying loud dance club techno music, sometimes after 10pm. I don't understand how anybody would want to eat there it was so loud. They would sometimes turn the music down when more people were eating there. If you like to go to bed early so you can get up early for diving or other adventures, this may not be the best place. Good AC once you figure out how to use it. Bed was not very comfortable. Water pressure in my room shower was so terrible I used the shower by the pool. Service was friendly enough. There's an elevator, which is nice if you have a lot of luggage or have a hard time with stairs. Overall, needs some improvement, but decent budget accommodations in a convenient location.

The staff was so nice, they made my trip

The staff was so nice, they made my trip

Everything was nice in this hotel. Friendly people.