Excellent stay- hotel was so clean and clearly new or newly renovated. The bathroom was huge and I loved all the details like the shave bar and the pump and soap instead of the annoying bar. Breakfast was great as well!

Bathroom floor was dirty and soap bottles were empty

Bathroom floor was dirty and soap bottles were empty

The hotel was freshly and clean. The staff and front desk had superb customer service. The atmosphere was friendly and welcoming.

The hotel was freshly and clean. The staff and front desk had superb customer service. The atmosphere was friendly and welcoming.

Breakfast was great. The room floors (carpet and bathroom) were dirty and even the hallway. The room needed to improve in the cleanliness. The pool was freezing. I commented that to the front desk and they said it takes 3 hours to warm up. When I went back in the evening it was still freezing.

Breakfast was great. The room floors (carpet and bathroom) were dirty and even the hallway. The room needed to improve in the cleanliness. The pool was freezing. I commented that to the front desk and they said it takes 3 hours to warm up. When I went back in the evening it was still freezing.

At first look the room and bathroom appears to be clean, but I found hair and dust in the closet, bathroom base board and under the sink cabinet. I recleaned and sanitized the entire room and bathroom before unpacking. Also no wash cloth was left after the room was cleaned. I call the front and ask for some without sucess. I had to get them myself.

At first look the room and bathroom appears to be clean, but I found hair and dust in the closet, bathroom base board and under the sink cabinet. I recleaned and sanitized the entire room and bathroom before unpacking. Also no wash cloth was left after the room was cleaned. I call the front and ask for some without sucess. I had to get them myself.

Clean facility with welcoming and friendly staff!

The place and service above and beyond. Highly recommend. Definitely come back.

Room was not clean. Dog hair everywhere. Staff was great.

Room was not clean. Dog hair everywhere. Staff was great.

Everything was excellent. The staff was truly helpful. With every question we had we truly felt welcomed.

Everything was excellent. The staff was truly helpful. With every question we had we truly felt welcomed.

New and clean, well kept

It was great, we arrived after midnight after a long drive the room was clean and fresh.

It was great, we arrived after midnight after a long drive the room was clean and fresh.

Extremely clean quiet and friendly staff top-notch in my book they're great

Extremely clean quiet and friendly staff top-notch in my book they're great

Very clean, quiet

Did not stay due to area outside the hotel. Hotel would not issue refund.

Did not stay due to area outside the hotel. Hotel would not issue refund.

Very comfortable stay, great location close to shopping and dining options and a 40-50 minute drive downtown

We stayed here for a wedding nearby and would stay again if we were in the area.

We stayed here for a wedding nearby and would stay again if we were in the area.

Staff was not accommodating at all. I came in early at 02:15 pm to secure my room and was told that everything was taken care off. I requested a high floor and was told the top 2 were booked. So I would be placed with my bridal party on 2nd floor. I requested a bath tub. I came back at 11:30 pm after rehearsal and had to do everything over. Staff told me that I could not have water because I booked through a third party. They gave me a disabled room and I am not disabled. I was there for a wedding needed to iron and the room only had a table top board. Staff told me that was not a priority because of limited staff. Cheap paper cups in room and only gave you 2 of those. Grounds of property was filthy. I took pictures. The room was ok but the shade would not work causing the air to blow towards the window. TERRIBLE SERVICE!!! Do not book here there are multiple other hotels in the area alot cheaper and of equal (probably better accommodations). It's like an upgraded Motel 6.!!

Staff was not accommodating at all. I came in early at 02:15 pm to secure my room and was told that everything was taken care off. I requested a high floor and was told the top 2 were booked. So I would be placed with my bridal party on 2nd floor. I requested a bath tub. I came back at 11:30 pm after rehearsal and had to do everything over. Staff told me that I could not have water because I booked through a third party. They gave me a disabled room and I am not disabled. I was there for a wedding needed to iron and the room only had a table top board. Staff told me that was not a priority because of limited staff. Cheap paper cups in room and only gave you 2 of those. Grounds of property was filthy. I took pictures. The room was ok but the shade would not work causing the air to blow towards the window. TERRIBLE SERVICE!!! Do not book here there are multiple other hotels in the area alot cheaper and of equal (probably better accommodations). It's like an upgraded Motel 6.!!

J

J

Disappointing for such a nice hotel. We walked in to a urine stained toilet seat, I took pictures and informed the lady who checked us in, she cleaned it herself. Then we noticed dust and water ring marks on the desk the shampoo dispenser was empty. Overall it was an uncomfortable night I felt itchy tossed and turned every time the AC unit kicked on. Noise travels, I was on the 4th floor and heard people walking in their rooms close to 12am, and showering at 3am. The breakfast was decent biscuits, gravy, waffle, cereal, oatmeal, fruit. Good coffee and good smelling lotion in the room. This could have been an outstanding stay under the right conditions. No management has reached out about this incident to make it right.

Disappointing for such a nice hotel. We walked in to a urine stained toilet seat, I took pictures and informed the lady who checked us in, she cleaned it herself. Then we noticed dust and water ring marks on the desk the shampoo dispenser was empty. Overall it was an uncomfortable night I felt itchy tossed and turned every time the AC unit kicked on. Noise travels, I was on the 4th floor and heard people walking in their rooms close to 12am, and showering at 3am. The breakfast was decent biscuits, gravy, waffle, cereal, oatmeal, fruit. Good coffee and good smelling lotion in the room. This could have been an outstanding stay under the right conditions. No management has reached out about this incident to make it right.