Razoavel

Razoavel

We arrived Saturday afternoon around 14h30. The people at reception were helpful but the room was really terrible no view a very poor room all together. We asked the reception if they had something better they took us around the place and showed us a couple of other rooms but it was no better. They told us that they would refund the room but we did want to run the risk to be without any rooms at all. So we spent the night and checked out the next morning. When we asked for a refund they said that we would have to speak to the manager however he was not on site and only speaks Portuguese, We also discovered that the price for this on Expedia Brazil was half the price that we paid? We found another hotel right on the beach and half the price per night very nice comfortable room. Not only we paid double the price for 2 nights but we did not get our refund for the second night. Not a good experience at all.

We arrived Saturday afternoon around 14h30. The people at reception were helpful but the room was really terrible no view a very poor room all together. We asked the reception if they had something better they took us around the place and showed us a couple of other rooms but it was no better. They told us that they would refund the room but we did want to run the risk to be without any rooms at all. So we spent the night and checked out the next morning. When we asked for a refund they said that we would have to speak to the manager however he was not on site and only speaks Portuguese, We also discovered that the price for this on Expedia Brazil was half the price that we paid? We found another hotel right on the beach and half the price per night very nice comfortable room. Not only we paid double the price for 2 nights but we did not get our refund for the second night. Not a good experience at all.