I don’t think the outlet in kitchen by sink works

I don’t think the outlet in kitchen by sink works

The hotel was nice, normal Residence Inn. The problem was that we reserved a king room and realized when we went to get in bed that it was a queen. We were already undressed and it was midnight so we just went to bed would have liked to get the room we reserved. The bed was horribly uncomfortable and woke up very sore.

The hotel was nice, normal Residence Inn. The problem was that we reserved a king room and realized when we went to get in bed that it was a queen. We were already undressed and it was midnight so we just went to bed would have liked to get the room we reserved. The bed was horribly uncomfortable and woke up very sore.

Excellent choice if you are heading to the Cleveland Clinic for medical procedures.Spacious room with kitchenette, excellent service and staff, decent breakfast. Note that room is refreshed only every second day.

Check in was late in the evening. Quite rushed overall but no one else was waiting so did not understand why. Our room (#426) was clean, and we were grateful for that, but a number of issues- electrical outlet in the bathroom did not work, so had to blow dry hair in the same room where family was sleeping; toilet seat was very loose, and it went sideways when sitting on it; ceiling light in kitchen did not work; coffee basket totally missing from coffee naker, so could not make coffee (ugh!!!); only 2 bath towels for 3 people, so called the front desk. Was told had to come back down to front desk to pick up. For over $250.00 per night, perhaps could have printed instructions of room amenities, improved customer service, some compensation for lack of numerous expectations....did not even get " we apologize for not meeting expectations" when all issues were reported. Very disappointed after traveling 8 hours and having to stay 2 nights. Will probably try somewhere else next time.

Check in was late in the evening. Quite rushed overall but no one else was waiting so did not understand why. Our room (#426) was clean, and we were grateful for that, but a number of issues- electrical outlet in the bathroom did not work, so had to blow dry hair in the same room where family was sleeping; toilet seat was very loose, and it went sideways when sitting on it; ceiling light in kitchen did not work; coffee basket totally missing from coffee naker, so could not make coffee (ugh!!!); only 2 bath towels for 3 people, so called the front desk. Was told had to come back down to front desk to pick up. For over $250.00 per night, perhaps could have printed instructions of room amenities, improved customer service, some compensation for lack of numerous expectations....did not even get " we apologize for not meeting expectations" when all issues were reported. Very disappointed after traveling 8 hours and having to stay 2 nights. Will probably try somewhere else next time.

We had an excellent day at the Marriott residence. We were a little wary after reading some of the reviews, but I don’t know where those came from because the service the people the room. Everything was excellent. There’s a little issue with the lighting over the stove needs a little repair, but that did not interfere with our time there. It was great thank you Mary.

We had an excellent day at the Marriott residence. We were a little wary after reading some of the reviews, but I don’t know where those came from because the service the people the room. Everything was excellent. There’s a little issue with the lighting over the stove needs a little repair, but that did not interfere with our time there. It was great thank you Mary.

Only thing that we were against and did not like about our stay was having to pay to park with the hotel room. When staying at a hotel parking should be included and not a $20 fee

Only thing that we were against and did not like about our stay was having to pay to park with the hotel room. When staying at a hotel parking should be included and not a $20 fee

Everything about our stay was perfect. The check in was easy, every staff member we met was great. The complimentary breakfast was 10/10 delicious. We will 100% stay at this hotel for any future trips to Cleveland.

Everything about our stay was perfect. The check in was easy, every staff member we met was great. The complimentary breakfast was 10/10 delicious. We will 100% stay at this hotel for any future trips to Cleveland.

They didn’t clean the room and I had to ask twice for fresh towels. Also, my card key stopped working before check out time.

They didn’t clean the room and I had to ask twice for fresh towels. Also, my card key stopped working before check out time.

The room was super nice, the common areas were also really fun especially the firepit that was lit. We will defintely be back to stay at this hotel again

The room was super nice, the common areas were also really fun especially the firepit that was lit. We will defintely be back to stay at this hotel again

Wonderful stay. Clean room, bigger than expected.

Wonderful stay. Clean room, bigger than expected.

Check in was confusing. Had to give my card for incidentals only to check out and said I never gave my card. Also, first time I ever had to pay for parking at a hotel. Unbelievable. Definitely not worth the price of the accommodations.

It is a very clean property. It is very conveniently located to the Cleveland Clinic Main Campus. We were able to easily walk to and from our appointments. Breakfast was included which made mornings very convenient.

As always the Marriott beds are the best! But when we checked in the lady spoke so fast I had to ask her a few time on what she said to make sure I knew what was going on. But other than that it was a great stay the food was good.

As always the Marriott beds are the best! But when we checked in the lady spoke so fast I had to ask her a few time on what she said to make sure I knew what was going on. But other than that it was a great stay the food was good.

Good

The staff was outstanding in every way. They were courteous and helpful all the time during our stay. I had to go to the clinic for five days and they made a difficult time very pleasant.

Great visit

Great visit

Great pool for kids, full kitchen and diahwasher were great.

Great pool for kids, full kitchen and diahwasher were great.

Great location, friendly staff, all the amenities I needed. Will stay here again on future visits.

Great location, friendly staff, all the amenities I needed. Will stay here again on future visits.

Very clean, good location for Cleveland Clinic. Great breakfast. Liked that the pool was deeper than 3 foot.