This property is looking dated and in need of a facelift

This property is looking dated and in need of a facelift

This was our first time to Port Douglas and we absolutely loved our visit. However, the accommodation was disappointing. Our room smelt very strongly of damp, which I assume is from people coming into the room wet making the carpet wet. Also, the condition of the room wasn’t what we would normally expect from a hotel. For example, the carpet in one of the corners was ripped up and there were quite a lot of large scrapes and marks on the walls. Note as well that you have to take your own rubbish out to the bins and your towels do not get changed if you are staying for a few days. We were unsure if this was typical of hotels in Port Douglas or not, but we haven’t experienced that at a hotel before. Apart from that, we thoroughly enjoyed our stay. Port Douglas is a wonderful place! The hotel was very well located near to shops and restaurants, but it was very quiet at night time. We used the hotel parking which was very easy to use. We would definitely visit Port Douglas again, but we would not stay at this hotel!

This was our first time to Port Douglas and we absolutely loved our visit. However, the accommodation was disappointing. Our room smelt very strongly of damp, which I assume is from people coming into the room wet making the carpet wet. Also, the condition of the room wasn’t what we would normally expect from a hotel. For example, the carpet in one of the corners was ripped up and there were quite a lot of large scrapes and marks on the walls. Note as well that you have to take your own rubbish out to the bins and your towels do not get changed if you are staying for a few days. We were unsure if this was typical of hotels in Port Douglas or not, but we haven’t experienced that at a hotel before. Apart from that, we thoroughly enjoyed our stay. Port Douglas is a wonderful place! The hotel was very well located near to shops and restaurants, but it was very quiet at night time. We used the hotel parking which was very easy to use. We would definitely visit Port Douglas again, but we would not stay at this hotel!

This place is a good location leave the car in their car park and walk to shops and restaurants our only problem was my husband is a smoker we had a balcony room but there was no smoking even out on the balcony I wish we had of known this as I would have booked different accommodation

This place is a good location leave the car in their car park and walk to shops and restaurants our only problem was my husband is a smoker we had a balcony room but there was no smoking even out on the balcony I wish we had of known this as I would have booked different accommodation

The. Property. Was. Very well appointed and convenient to the centre of Port Douglas.

Great choice to stay with Family

The. Property. Was. Very well appointed and convenient to the centre of Port Douglas.

Great choice to stay with Family

Our spa room on the second floor overlooked one of the four swimming pools. Although the room itself was compact with little space for luggage, the large balcony with outdoor spa, table and chairs provided a sense of space. The large bathroom provided a walk-in shower, toilet and wide wash basin and cabinet. The kitchenette was equipped with a microwave, expresso machine, toaster and kettle plus glassware, china and cutlery for 2 people. The room was easily accessible by lift from the basement carpark. The location of the hotel is within easy walking of the beach, shops and restaurants. Very friendly and helpful staff.

Our spa room on the second floor overlooked one of the four swimming pools. Although the room itself was compact with little space for luggage, the large balcony with outdoor spa, table and chairs provided a sense of space. The large bathroom provided a walk-in shower, toilet and wide wash basin and cabinet. The kitchenette was equipped with a microwave, expresso machine, toaster and kettle plus glassware, china and cutlery for 2 people. The room was easily accessible by lift from the basement carpark. The location of the hotel is within easy walking of the beach, shops and restaurants. Very friendly and helpful staff.

Unfortunately we had noisy drunk neighbours. One night I had very little sleep as neighbour was banging on his door till all hours of the morning. I believe this issue should have been addressed by security.

Unfortunately we had noisy drunk neighbours. One night I had very little sleep as neighbour was banging on his door till all hours of the morning. I believe this issue should have been addressed by security.

Was disappointed to find the rooms are not serviced daily. We stayed 3 nights. The check in flyer advised they provided free tea, coffee and bathroom supplies. However on the 3rd and final night we asked for another coffee and were told no. We have to buy a packet of 10. We were provided 2 coffees for 3 nights stay. The receptionist was unnecessarily rude about it. Spa baths are good. Nice pool area. Lots of rules to read, seems like they get alot of party groups.

Was disappointed to find the rooms are not serviced daily. We stayed 3 nights. The check in flyer advised they provided free tea, coffee and bathroom supplies. However on the 3rd and final night we asked for another coffee and were told no. We have to buy a packet of 10. We were provided 2 coffees for 3 nights stay. The receptionist was unnecessarily rude about it. Spa baths are good. Nice pool area. Lots of rules to read, seems like they get alot of party groups.

We have stayed here a few times , seems dated and a little aged of late , Standards have dropped, and forget about contacting them at anytime by phone . Great location, great pool , rooms are great , just needs a bit more maintenance and better cleaning.

We have stayed here a few times , seems dated and a little aged of late , Standards have dropped, and forget about contacting them at anytime by phone . Great location, great pool , rooms are great , just needs a bit more maintenance and better cleaning.

Hotel cancelled my stay and won’t give me a refund

Hotel cancelled my stay and won’t give me a refund

Location was perfect. However the accommodation itself was musty and not well maintained. The shutters were broken and the room smelly. We had to access our own clean towels although I do believe if we paid extra the rooms would be serviced. Never saw any staff except at reception..these staff were friendly and polite.

Location was perfect. However the accommodation itself was musty and not well maintained. The shutters were broken and the room smelly. We had to access our own clean towels although I do believe if we paid extra the rooms would be serviced. Never saw any staff except at reception..these staff were friendly and polite.

We loved our west & would definitely stay again. Pool area looked a little tired.

We loved our west & would definitely stay again. Pool area looked a little tired.

A lovely hotel in a great location. Worth a visit to Port Douglas and this beautiful hotel.

Amazing hotel I couldn’t say anything bad about it. Friendly staff lovely rooms and nice Pools.

Amazing hotel I couldn’t say anything bad about it. Friendly staff lovely rooms and nice Pools.

Close to Macrossan Street

Close to Macrossan Street

The ladies on front desk was so nice and so helpful. I will be back. Thank you

The ladies on front desk was so nice and so helpful. I will be back. Thank you

Stayed in the swim out apartment. Great space and utilities , outdated decor but not an issue, clean but there is a smell from chlorine when entering room but again didn’t bother us get used to it and open windows it’s fine , relaxing and quiet peaceful, friendly staff and great location so close to the Main Street , would definitely go back