My overall experience was ok. A couple of things to work on : cleanliness and their food selection. I had a severe food poising after I had my breakfast during my stay there. Other than that, the staff is accommodating and the hotel is located in a superb area. I would recommend it if they can work if the two notes above. Thank you.

My overall experience was ok. A couple of things to work on : cleanliness and their food selection. I had a severe food poising after I had my breakfast during my stay there. Other than that, the staff is accommodating and the hotel is located in a superb area. I would recommend it if they can work if the two notes above. Thank you.

Best location very clean polite staff ! Close to tourist attractions

Best location very clean polite staff ! Close to tourist attractions

NICE SPACIOUS BEACH FRONT HOTEL

NICE SPACIOUS BEACH FRONT HOTEL

The room was very dirty and in a bad condition. The breakfast was really not good. What we liked is the pool area and the beach. It was not crowded.

The room was very dirty and in a bad condition. The breakfast was really not good. What we liked is the pool area and the beach. It was not crowded.

Nice clean hotel

Nice clean hotel

Was ok clean and nicely presented, breakfast was rubbish and most restaurants in hotel closed

Was ok clean and nicely presented, breakfast was rubbish and most restaurants in hotel closed

Honestly, I have been to Morocco a number of times and I can honestly say as a family trip here this was a shocking experience. This whole trip was let down by the hotel and facilities. They have bed bugs, and the place is really unclean. They moved us after one day as they said our room was not ready when we arrived and put us in a floor and room which did not have any working taps, blocked toilet and was very unclean. I don’t leave reviews, I have been to over 20 countries and me and my wife was appalled by the whole experience. It’s on the strip of the beach but apart from that it’s a really bad experience in terms of stay, staff are really bad and need training and the food is awful.

Honestly, I have been to Morocco a number of times and I can honestly say as a family trip here this was a shocking experience. This whole trip was let down by the hotel and facilities. They have bed bugs, and the place is really unclean. They moved us after one day as they said our room was not ready when we arrived and put us in a floor and room which did not have any working taps, blocked toilet and was very unclean. I don’t leave reviews, I have been to over 20 countries and me and my wife was appalled by the whole experience. It’s on the strip of the beach but apart from that it’s a really bad experience in terms of stay, staff are really bad and need training and the food is awful.

This hotel is good for family with the swimming pool and the cost atlantic

This hotel is good for family with the swimming pool and the cost atlantic

Our stay here was very good. The beach resorts provides everything you need, beach front, pool and entertainment, restaurants and club and bar during the night. I would recommend

Our stay here was very good. The beach resorts provides everything you need, beach front, pool and entertainment, restaurants and club and bar during the night. I would recommend

The hotel is a 3star at best and in need of some serious TLC. It's a shame because it could have great potential with the beachfront location but there is a clear lack of guidance/training from management and some staff do not want to be there!!! Some bar staff also do not have a clue...we got a margarita one night and it was pure lemon juice(not lime) and tequila with no conitreau, it was so strong and gross i couldn't drink it, see pic. We had a sea view room which was nice but our balcony door did not lock, we got maintenance to fix this but it broke again - the courtesy room balcony door was also broke so i think they are all just needing replacement. The beds are comfy and clean but the floors in the rooms and especially the bathrooms always seemed dirty(like you could see on the towels the dirt coming off the floors) so they aren't being mopped properly. We only went B&B thankfully as the buffet breakfast is chaotic and has no structure, very little fruit or options other than sweet breads/pastries, there also wasn't enough seating in the restaurant. Most of the staff are so lovely and helpful but we witnessed one extremely rude encounter with a woman called "Nora" from guest services. The way she spoke to two English guests in front of us was the worst manners i have ever seen from someone working in hospitality, she was disgraceful and should not work in the industry! If you want good restaurants walk 10 mins up the promenade to O'Playa, Jade and El toro.

The hotel is a 3star at best and in need of some serious TLC. It's a shame because it could have great potential with the beachfront location but there is a clear lack of guidance/training from management and some staff do not want to be there!!! Some bar staff also do not have a clue...we got a margarita one night and it was pure lemon juice(not lime) and tequila with no conitreau, it was so strong and gross i couldn't drink it, see pic. We had a sea view room which was nice but our balcony door did not lock, we got maintenance to fix this but it broke again - the courtesy room balcony door was also broke so i think they are all just needing replacement. The beds are comfy and clean but the floors in the rooms and especially the bathrooms always seemed dirty(like you could see on the towels the dirt coming off the floors) so they aren't being mopped properly. We only went B&B thankfully as the buffet breakfast is chaotic and has no structure, very little fruit or options other than sweet breads/pastries, there also wasn't enough seating in the restaurant. Most of the staff are so lovely and helpful but we witnessed one extremely rude encounter with a woman called "Nora" from guest services. The way she spoke to two English guests in front of us was the worst manners i have ever seen from someone working in hospitality, she was disgraceful and should not work in the industry! If you want good restaurants walk 10 mins up the promenade to O'Playa, Jade and El toro.

The hotel was very clean. The pool and beach areas were nice. The waterslides were fun. The entire hotel is very worn. Breakfast was bland and boring. I tried to branch out with some of the variety offered, but quality was poor and we stopped going day #3. The gym was dated and had limited hours.

The hotel was very clean. The pool and beach areas were nice. The waterslides were fun. The entire hotel is very worn. Breakfast was bland and boring. I tried to branch out with some of the variety offered, but quality was poor and we stopped going day #3. The gym was dated and had limited hours.

Property is very worn & in need of a refurb. When we first arrived we thought it’s a 3 star hotel but as the week went on it got worse & worse. There are 3 lifts in the hotel & 1 did not work our entire stay. The other 2 worked intermittently & on 2 days none of the 3 worked. Breakfast was ok but the omelette station & msemmen station were understaffed. So there would always be a queue & the bigger the queue got, the smaller the portions got & the staff would get irritated if you asked for 2 portions. The staff were very rude & seemed lazy or that they just didn’t care. On arrival I saw a member of staff at reception say to a guest “I don’t have time for you right now” in quite an abrupt manner & just left him standing there bemused. One morning at breakfast, a waiting staff was asked by a guest for cutlery & they picked dirty cutlery up from a table that had not been cleared, wiped it with a dry cloth & hand it off to them. All in plain sight. The guest saw & was furious but the member of staff insisted he didn’t & then threw his arms in the air & walked off. The hotel offers currency exchange & the rates seem reasonable that they put up on the boards. However every morning I asked, I was either told “come back in the afternoon” or “we don’t have cash now” or “we’re too busy at the moment.” i gave up after going to them twice a day for my first 3 days trying to exchange money. I would not stay at this place again under any circumstance.

Property is very worn & in need of a refurb. When we first arrived we thought it’s a 3 star hotel but as the week went on it got worse & worse. There are 3 lifts in the hotel & 1 did not work our entire stay. The other 2 worked intermittently & on 2 days none of the 3 worked. Breakfast was ok but the omelette station & msemmen station were understaffed. So there would always be a queue & the bigger the queue got, the smaller the portions got & the staff would get irritated if you asked for 2 portions. The staff were very rude & seemed lazy or that they just didn’t care. On arrival I saw a member of staff at reception say to a guest “I don’t have time for you right now” in quite an abrupt manner & just left him standing there bemused. One morning at breakfast, a waiting staff was asked by a guest for cutlery & they picked dirty cutlery up from a table that had not been cleared, wiped it with a dry cloth & hand it off to them. All in plain sight. The guest saw & was furious but the member of staff insisted he didn’t & then threw his arms in the air & walked off. The hotel offers currency exchange & the rates seem reasonable that they put up on the boards. However every morning I asked, I was either told “come back in the afternoon” or “we don’t have cash now” or “we’re too busy at the moment.” i gave up after going to them twice a day for my first 3 days trying to exchange money. I would not stay at this place again under any circumstance.

front sew view very good

front sew view very good

The lifts kept breaking down with people inside them !

The lifts kept breaking down with people inside them !

The staff were kind, helpful and always willing to help. Mourad was exceptional.

The staff were kind, helpful and always willing to help. Mourad was exceptional.

On my confirmation it was written free lynch and free dinner, but at the hotel upon check-in they told me that we could only have free breakfast and free dinner. Before booking the hotel, I called Orbitz and spoke with a representative who told me that breakfast is included in the price, and if I add Lynch and Dinner, then we will have 3 meals a day. But as a result, we only had 2 x one meal.

On my confirmation it was written free lynch and free dinner, but at the hotel upon check-in they told me that we could only have free breakfast and free dinner. Before booking the hotel, I called Orbitz and spoke with a representative who told me that breakfast is included in the price, and if I add Lynch and Dinner, then we will have 3 meals a day. But as a result, we only had 2 x one meal.