We’ve always had excellent experiences with Embassy Suites which is why we were excited to book this stay for our much anticipated trip to visit family in DC. Unfortunately, our stay was very disappointing. From the moment I opened the door to our room, there was debris all over the carpet along with the smell of dogs/smoke. In the bathroom, there were numerous hairs scattered all over the tile. It’s as though it was never vacuumed. The couch cushions were disgusting, where we didn’t even want to sit on them. We requested a different room but instead they said they would send someone to vacuum. When we returned to our suite, some of the debris on the carpet was gone but the hair all over the bathroom remained. The first night, the neighbor’s dog kept us up barking until almost 3 AM. The staff in the lobby was always very warm and professional. The rest of the hotel seemed very nice, I don’t know if we were just unlucky with our room or if all of the others were the same. Either way, the overall experience was very disappointing.

Excellent location. Comfortable room. Decent breakfast. Very walkable area outside. Friendly staff.

Excellent location. Comfortable room. Decent breakfast. Very walkable area outside. Friendly staff.

The overall experience of staying at Embassy Suites is great. It is in a perfect location and has good conditions for the suite room and amenities. The only complaint is that our check-in was delayed by one hour because the room was not ready even after the required check-in time.

The overall experience of staying at Embassy Suites is great. It is in a perfect location and has good conditions for the suite room and amenities. The only complaint is that our check-in was delayed by one hour because the room was not ready even after the required check-in time.

Absolutely wonderful, but also…terrible. We arrived on November 5th. We were greeted out front by the most friendly valets imaginable. They helped us unload our car and brought everything to our room, even unloading the luggage cart for us. Happy Hour from 5pm-7:30pm with complimentary wine and snacks. The suite was spectacularly clean, spacious, and well stocked. The complimentary breakfast was the most elaborate spread we’ve seen at any hotel. This opulence and top tier customer service was then overshadowed by the fall of democracy that took place just hours after our arrival.

Absolutely wonderful, but also…terrible. We arrived on November 5th. We were greeted out front by the most friendly valets imaginable. They helped us unload our car and brought everything to our room, even unloading the luggage cart for us. Happy Hour from 5pm-7:30pm with complimentary wine and snacks. The suite was spectacularly clean, spacious, and well stocked. The complimentary breakfast was the most elaborate spread we’ve seen at any hotel. This opulence and top tier customer service was then overshadowed by the fall of democracy that took place just hours after our arrival.

Just an overall pleasure. Breakfast was good, location was good. Housekeeping was exceptional . Parking was pricy, but, duh!

Just an overall pleasure. Breakfast was good, location was good. Housekeeping was exceptional . Parking was pricy, but, duh!

Great stay. Good breakfast. Nice evening reception.

Great stay. Good breakfast. Nice evening reception.

Great breakfast! Plus a nice reception in evening. Rooms are spacious & comfortable. Easy walking, about 10 minutes to metro center.

The lobby was welcoming, the check-in was easy. Our carpeting and tile in our room needed vacuuming...found toenails, hair, crumbs. Otherwise it was clean. We experienced alot of noise from other rooms at night. the walls must be thin. the hotel was close to the sightseeing highlights.

The lobby was welcoming, the check-in was easy. Our carpeting and tile in our room needed vacuuming...found toenails, hair, crumbs. Otherwise it was clean. We experienced alot of noise from other rooms at night. the walls must be thin. the hotel was close to the sightseeing highlights.

Great breakfast! Plus a nice reception in evening. Rooms are spacious & comfortable. Easy walking, about 10 minutes to metro center.

Excellent stay. Great location. Comfy bed double plus!! Smelled nice

Excellent stay. Great location. Comfy bed double plus!! Smelled nice

We called for extra towels 4x with no response; the bathroom configuration made it difficult for more than one person to be in there; $70 fee for parking per night!!

We called for extra towels 4x with no response; the bathroom configuration made it difficult for more than one person to be in there; $70 fee for parking per night!!

It’s a very good hotel. Rooms are very spacious and comfortable, water pressure and temperature at the shower is very good. Bed is very good and comfortable.

It’s a very good hotel. Rooms are very spacious and comfortable, water pressure and temperature at the shower is very good. Bed is very good and comfortable.

It was perfect for a 3 night visit to DC for a couple of seniors (as in old vs high schoolers) Outstanding service and a good location for places we wanted to visit. Added bonus was the Farmers’ Market in the City Center Square. We really appreciated the breakfast and happy hour and the on site restaurant. Our suite was pet friendly and a little the worse for wear but worked fine for us. Picky we are not!

It was perfect for a 3 night visit to DC for a couple of seniors (as in old vs high schoolers) Outstanding service and a good location for places we wanted to visit. Added bonus was the Farmers’ Market in the City Center Square. We really appreciated the breakfast and happy hour and the on site restaurant. Our suite was pet friendly and a little the worse for wear but worked fine for us. Picky we are not!

This place is amazing we stayed there to go to a concert. Will definitely stay there anytime in DC.

Hotel was beautiful. Very clean and staff was helpful. Breakfast was great. $60 a night for valet parking, absolutely ridiculous!!!

Hotel was beautiful. Very clean and staff was helpful. Breakfast was great. $60 a night for valet parking, absolutely ridiculous!!!

This place is amazing we stayed there to go to a concert. Will definitely stay there anytime in DC.

Room condition: worth recommending Concierge: kind and responsible Noise: slightly intrusive

Room condition: worth recommending Concierge: kind and responsible Noise: slightly intrusive

Stayed here for three nights as a family of four in a double suite. On the first night we arrived back to the hotel to find that someone had unfortunately defecated across the lobby floor leading to the lifts – which the kids very nearly trod in as it was only highlighted by a couple of wet floor warning signs! On the second night there was a loud and deeply irritating cyclical humming noise in our room which kept us from sleeping. We contacted the front desk who sent up security who acknowledged the noise and said they would investigate the source and get back to us. An hour later with no update we contacted the front desk again to be told by the duty manager that they thought it was the boiler or something, the hotel was full and there is nothing we can do about it. The next morning – after little sleep, we spoke directly with the hotel manager (Elijah) who was very apologetic and offered us a refund for that night. As this was booked through a third-party (Expedia) and it was unlikely that this would be processed properly, he offered to immediately credit our Hilton members account with 60,000 points which he claimed could be exchanged for night in a Hilton hotel anywhere in the world – though I doubt this very much. Nevertheless, we are still awaiting these points, despite repeatedly contacting the hotel, and raising a case with Hilton guest services. It is such a shame our stay here was so disappointing, as the very similar Hilton suites hotel in which we had spent the

Was a great stay, walkable distance from Capital One Arena, but I wished they had more breakfast options

Staff helpful and considerate.