Looking a bit tired around pathways

Looking a bit tired around pathways

Only pizzas some nights

Only pizzas some nights

After arriving about 2pm had to wait until4-45 for our room eventually contacted manager who put blame on wotif worst service we have ever encountered and we were not the only one only replying to this now as manager said she would be following this problem and emailing us back which has never happened Joe 0431676972

After arriving about 2pm had to wait until4-45 for our room eventually contacted manager who put blame on wotif worst service we have ever encountered and we were not the only one only replying to this now as manager said she would be following this problem and emailing us back which has never happened Joe 0431676972

Great place, well maintained, good housekeeping and the security is great

Great place, well maintained, good housekeeping and the security is great

Check in was very quick, with polite staff

Check in was very quick, with polite staff

I called before staying at this property to make sure they had working wifi in room. When I got there and was told it was not working they said I could have a conference room to do some work but I also could not use the smart tv in my room so what is the point.

Clean comfortable good value for money

I called before staying at this property to make sure they had working wifi in room. When I got there and was told it was not working they said I could have a conference room to do some work but I also could not use the smart tv in my room so what is the point.

Clean comfortable good value for money

Very limited dining and very expensive, the walkways to your rooms are dirty and dead leaves have been left, you can order room service from your room but must pick it up yourself,the pool bar has very limited hours for a holiday resort, The staff are Amazingly helpfull, No wifi in our block off rooms,they really need to pull there socks up

Very limited dining and very expensive, the walkways to your rooms are dirty and dead leaves have been left, you can order room service from your room but must pick it up yourself,the pool bar has very limited hours for a holiday resort, The staff are Amazingly helpfull, No wifi in our block off rooms,they really need to pull there socks up

Arrived for check in with 2 friends, lady checking us in wasn’t the friendliest, we all have those days, but check in was a disaster, she gave us very brief instructions on how to find our rooms, no mention of any of the hotel facilities, no mention of “happy hour”, breakfast information, how the bus works or told anything about booking tours etc. thankfully we have Google. Finding the room was a challenge due to the poor instructions, get to the room and find out I’m missing some towels, I spoke to reception and was advised of an issue with towels coming up from Cairns, ok things happen but why wasn’t this mentioned at check in, reading the reviews on Google this towel situation has been going on for a number of weeks along with a number of other problems. Overall the room was clean, the pool was great and the staff were friendly.

Didn't like patio area for room 5003, requested a move 4 times and nothing done, no wifi for a week and no iron and board in the room. Property is vety tired, our 3rd stay here and now we won't be back

The Oaks Resort is a beautiful resort. The staff are all friendly, polite, helpful and professional. The rooms are private, clean, spacious, well equipped with clean bathrooms, comfortable beds and comfortable living areas. We stayed in a hotel room and a one bedroom apartment on our stay. The pool, bar, outdoor areas, games area were all very well presented and made for a very enjoyable stay. The restaurant had a delicious assortment on their menu and we enjoyed dining there. I we would highly recommend this resort and would love to stay there again in the future. Thanks for a memorable holiday!

Didn't like patio area for room 5003, requested a move 4 times and nothing done, no wifi for a week and no iron and board in the room. Property is vety tired, our 3rd stay here and now we won't be back

The Oaks Resort is a beautiful resort. The staff are all friendly, polite, helpful and professional. The rooms are private, clean, spacious, well equipped with clean bathrooms, comfortable beds and comfortable living areas. The pool, bar, outdoor areas, games area were all very well presented and made for a very enjoyable stay. The restaurant presented meals that were of a high level of dining.

The Oaks Resort is a beautiful resort. The staff are all friendly, polite, helpful and professional. The rooms are private, clean, spacious, well equipped with clean bathrooms, comfortable beds and comfortable living areas. We stayed in a hotel room and a one bedroom apartment on our stay. The pool, bar, outdoor areas, games area were all very well presented and made for a very enjoyable stay. The restaurant had a delicious assortment on their menu and we enjoyed dining there. I we would highly recommend this resort and would love to stay there again in the future. Thanks for a memorable holiday!

Great breakfast!

Great breakfast!

The room was just to simple for the price. I got just one hand towel, 2 bath towels, none bath mat. I had to send my husband to collect at the reception area.

The room was just to simple for the price. I got just one hand towel, 2 bath towels, none bath mat. I had to send my husband to collect at the reception area.

The room was fine but the wifi didn’t work. The dinner option was very limited and in any case, we had to drive somewhere to get it. There are no lifts and given the lack of suitable meal options, this is a place for young families in particular. The pool area is particularly good.

The room was fine but the wifi didn’t work. The dinner option was very limited and in any case, we had to drive somewhere to get it. There are no lifts and given the lack of suitable meal options, this is a place for young families in particular. The pool area is particularly good.

The rooms were below average cleanliness

The rooms were below average cleanliness

The customer service was terrible . I rant to combine both night of accomodation and apparently the message did not get to the motel so I had to check out and re- check in ! Had to wait for someone to contact me about my second room being ready but no one ever did and 2 -5 hours went by before I asked at Fest about room and no one even knew about it! The room towels weee dirty and had to be replaced and there weee no pool towels.

The customer service was terrible . I rant to combine both night of accomodation and apparently the message did not get to the motel so I had to check out and re- check in ! Had to wait for someone to contact me about my second room being ready but no one ever did and 2 -5 hours went by before I asked at Fest about room and no one even knew about it! The room towels weee dirty and had to be replaced and there weee no pool towels.