Great location. Walking distance to all the main sites. Very quiet.

Terrible experience. No control of room HVAC. You must contact the front desk to change room temperature. We asked for air conditioning after finding out the room controls were useless. We asked for cooler room and had to remind them again in the afternoon. Then, room temp was too cold. I swear they do this on purpose. Internet connection also fitting in with the experience, spotty. Connection would be lost without explanation. When asking front desk about connection , they were adamant connection was ok. It wasn’t. Overall terrible experience. No recommended.

Great location. Walking distance to all the main sites. Very quiet.

Terrible experience. No control of room HVAC. You must contact the front desk to change room temperature. We asked for air conditioning after finding out the room controls were useless. We asked for cooler room and had to remind them again in the afternoon. Then, room temp was too cold. I swear they do this on purpose. Internet connection also fitting in with the experience, spotty. Connection would be lost without explanation. When asking front desk about connection , they were adamant connection was ok. It wasn’t. Overall terrible experience. No recommended.

It was convenient and close to aqueduct of Segovia.

It was convenient and close to aqueduct of Segovia.

Excellent walkable location near start of Aqueduct (just other side of a children’s playground).

Excellent walkable location near start of Aqueduct (just other side of a children’s playground).

Receptionist was unfriendly and didn’t want to give us the VIP benefit. I insisted till she decided to check our reservation. I felt discriminated. Then she had to give us the parking. Then the conditioned air didn’t functioned. Next receptionist told us that we had to inform reception to switch between heating and conditioning air. First time that I heard something like this. At least she was friendly. Breakfast was ok but coffee machine was only one for too many people. I think hotel is good but need some adjustments.

Receptionist was unfriendly and didn’t want to give us the VIP benefit. I insisted till she decided to check our reservation. I felt discriminated. Then she had to give us the parking. Then the conditioned air didn’t functioned. Next receptionist told us that we had to inform reception to switch between heating and conditioning air. First time that I heard something like this. At least she was friendly. Breakfast was ok but coffee machine was only one for too many people. I think hotel is good but need some adjustments.

Good location with good on site parking. Breakfast has a good choice. Easy walk into the historic town with some lovely local bars nearby.

Good location with good on site parking. Breakfast has a good choice. Easy walk into the historic town with some lovely local bars nearby.

Great location & excellent restaurant

Great location & excellent restaurant

Whilst the hotel looks nice (being an old monastery) the service and rooms were disappointing. Many staff members are rude, the pillows are very uncomfortable, and the walls are thin so I could hear the guest in the room next door snoring loudly and making other unpleasant noises all night. I selected this hotel due to the VIP benefits but had a very poor experience. Regarding the staff, on my first night, I had to spend an hour arguing with the rude receptionist regarding my VIP benefits despite availablility. The next day I was able to change rooms but it was very obvious that she was not happy about that. House cleaning started making a lot of noise early in the morning outside my room. When I asked if she could keep the noise down, she was also very rude. Limited options for dining and waitress in the restaurant was also rude, telling me off for sitting down at a table when the place was empty and there was no one at the entrance. I think some members of staff should attend "Customer Service training".

Whilst the hotel looks nice (being an old monastery) the service and rooms were disappointing. Many staff members are rude, the pillows are very uncomfortable, and the walls are thin so I could hear the guest in the room next door snoring loudly and making other unpleasant noises all night. I selected this hotel due to the VIP benefits but had a very poor experience. Regarding the staff, on my first night, I had to spend an hour arguing with the rude receptionist regarding my VIP benefits despite availablility. The next day I was able to change rooms but it was very obvious that she was not happy about that. House cleaning started making a lot of noise early in the morning outside my room. When I asked if she could keep the noise down, she was also very rude. Limited options for dining and waitress in the restaurant was also rude, telling me off for sitting down at a table when the place was empty and there was no one at the entrance. I think some members of staff should attend "Customer Service training".

Old world charm. Aircon not very effective. Cafe does not do snacks and restaurant opens Spanish hours. Great location to walk the aquaduct into the centre. Helpful staff. Food good.

Old world charm. Aircon not very effective. Cafe does not do snacks and restaurant opens Spanish hours. Great location to walk the aquaduct into the centre. Helpful staff. Food good.

We’ve stayed here now several times for a stopover. Attractive old hotel, good location - easy walk into beautiful Segovia, free parking and breakfast included.

We’ve stayed here now several times for a stopover. Attractive old hotel, good location - easy walk into beautiful Segovia, free parking and breakfast included.

I stayed here with my wife for 3 nights in September 2023. Very cool place to say the least !!! This is an old Monastery and makes you feel in the middle of medieval Spain ! Room was very clean and comfortable and had all the amenities we needed. Staff was very pleasant and helpful. I HIGHLY recommend this hotel. Hotel is at walkable distance from pretty much everything !

I stayed here with my wife for 3 nights in September 2023. Very cool place to say the least !!! This is an old Monastery and makes you feel in the middle of medieval Spain ! Room was very clean and comfortable and had all the amenities we needed. Staff was very pleasant and helpful. I HIGHLY recommend this hotel. Hotel is at walkable distance from pretty much everything !

The entire staff were very friendly and attentive to any of our needs. Great environment and couldn't have asked for a better experience.

The entire staff were very friendly and attentive to any of our needs. Great environment and couldn't have asked for a better experience.

Nice and clean

Nice and clean

Very unusual property. We had a great room with attentive staff. Only there for one night, ate in restaurant and very impressed.

Very unusual property. We had a great room with attentive staff. Only there for one night, ate in restaurant and very impressed.

Were it not for the sad, very dated decor, the heavy draperies impossible to move to allow light into the room, I might have found this hotel satisfactory. As it was, I couldn’t wait to check out.

Were it not for the sad, very dated decor, the heavy draperies impossible to move to allow light into the room, I might have found this hotel satisfactory. As it was, I couldn’t wait to check out.

We were a bit disappointed in this hotel. I expected a lot more as it had been recommended to us. A lot had been made of the the cloister bar/ restaurant but it didn’t make up for the disappointment. The rooms were basic and tired and in need of renovation. The furniture was chipped and scratched. I’m not suggested making it modern as that would not suit the ambiance but good decoration and better bathroom would be a start. The breakfast was basic with not much choice and by time we had breakfast just after 9 there were no croissants left. On the up side the food in the restaurant at dinner was good ( the fig salad was delicious) and the service was attentive. The price for dinner was very reasonable as well. The bathroom was in need of renovation and very cramped and I would have liked a rug at the side of the bed as getting out of bed onto a cold tiled floor was a shock on the feet. Nothing dreadfully wrong with hotel just a few niggles but after a long hot journey these niggles seemed a lot.

We were a bit disappointed in this hotel. I expected a lot more as it had been recommended to us. A lot had been made of the the cloister bar/ restaurant but it didn’t make up for the disappointment. The rooms were basic and tired and in need of renovation. The furniture was chipped and scratched. I’m not suggested making it modern as that would not suit the ambiance but good decoration and better bathroom would be a start. The breakfast was basic with not much choice and by time we had breakfast just after 9 there were no croissants left. On the up side the food in the restaurant at dinner was good ( the fig salad was delicious) and the service was attentive. The price for dinner was very reasonable as well. The bathroom was in need of renovation and very cramped and I would have liked a rug at the side of the bed as getting out of bed onto a cold tiled floor was a shock on the feet. Nothing dreadfully wrong with hotel just a few niggles but after a long hot journey these niggles seemed a lot.