Great property. Provided lots of recommendations for sights in town and traveling to Verona.

Great property. Provided lots of recommendations for sights in town and traveling to Verona.

Very polite service, very helpful behaviour

Very polite service, very helpful behaviour

I was about to give one more star to this hotel but at the checkout, surprise, the white lady said I haven't paid... I replied I had already done so... She said no I hadn't pay. Then she also mention the city tax... I said I paid everything already including the city tax... Then, and only at that moment, she started to check her record and she said oh you paid. Then she said people can make mistake. I said yes, but she should have checked first before she replied and insisted... Now I remember this very same lady made me wait 10 min to get the key when I was tired getting back from outside because she was busy talking... It's a pity these things happened. It's also pity the hotel put this kind of people at the reception. I guess she may also don't like Asian people, not too say she hate them. Other people are nice and hotel is quite good, well renovated and good breakfast. The price is too high compared to the room, service and breakfast. I would not come back here again. If you can choose, go to another hotel. And don't forget, beware at the checkout if you have already paid. Keep you receipt ...

I was about to give one more star to this hotel but at the checkout, surprise, the white lady said I haven't paid... I replied I had already done so... She said no I hadn't pay. Then she also mention the city tax... I said I paid everything already including the city tax... Then, and only at that moment, she started to check her record and she said oh you paid. Then she said people can make mistake. I said yes, but she should have checked first before she replied and insisted... Now I remember this very same lady made me wait 10 min to get the key when I was tired getting back from outside because she was busy talking... It's a pity these things happened. It's also pity the hotel put this kind of people at the reception. I guess she may also don't like Asian people, not too say she hate them. Other people are nice and hotel is quite good, well renovated and good breakfast. The price is too high compared to the room, service and breakfast. I would not come back here again. If you can choose, go to another hotel. And don't forget, beware at the checkout if you have already paid. Keep you receipt ...

Friendly staff, nice breakfast, close to train station and clean room

Friendly staff, nice breakfast, close to train station and clean room

One of the female staff was very rude and unprofessional. When i confronted her about her behaviour and told her that it's unprofessional and i should not be treated like this, she told me to never book this hotel again. I belive she is the manager or owner. Other staff was very kind and professional. She woke me up at the middle of the night to move my car in the parking lot that her staf has told me to park before. Then she complained that my labrador was too jumpy and dangerous when my puppy only wanted to lick her. I asked her why did they advertised this hotel being pet friendly if the staff are afraid of labrador puppy. But she told me to use muzzle when i take my puppy out of my room. She even refused to lend me an umbrella when i asked for one, due to heavy rain outside. I will never set my foot in this horrible hotel again. I also found bed bugs in our bed. me and my wifes body was itching every morning after we woke up. I lifted the matress and found lots a bed bugs.

One of the female staff was very rude and unprofessional. When i confronted her about her behaviour and told her that it's unprofessional and i should not be treated like this, she told me to never book this hotel again. I belive she is the manager or owner. Other staff was very kind and professional. She woke me up at the middle of the night to move my car in the parking lot that her staf has told me to park before. Then she complained that my labrador was too jumpy and dangerous when my puppy only wanted to lick her. I asked her why did they advertised this hotel being pet friendly if the staff are afraid of labrador puppy. But she told me to use muzzle when i take my puppy out of my room. She even refused to lend me an umbrella when i asked for one, due to heavy rain outside. I will never set my foot in this horrible hotel again. I also found bed bugs in our bed. me and my wifes body was itching every morning after we woke up. I lifted the matress and found lots a bed bugs.

We were there at the beginning of June 2022 Well, all staff are helpful and very nice. Location of hotel is good. Walk 5-10 mins from Salzburg hbf. Can walk to city center 15-20 mins. But the condition of hotel itself really old, should have done some renovation. Our last night, the hot water for shower doesnt work, the staff told us nothing they can do, probaby alot of customer using hot water that time. Breakfast, it could be better than this for 100 euro per night

We were there at the beginning of June 2022 Well, all staff are helpful and very nice. Location of hotel is good. Walk 5-10 mins from Salzburg hbf. Can walk to city center 15-20 mins. But the condition of hotel itself really old, should have done some renovation. Our last night, the hot water for shower doesnt work, the staff told us nothing they can do, probaby alot of customer using hot water that time. Breakfast, it could be better than this for 100 euro per night

The hotel is nice but the room looks old and outdated. The area is nice and close to the train station. Easy access to the center by foot or public transport. Breakfast was nice. The stuff was very nice, helpful and welcoming.

The hotel is nice but the room looks old and outdated. The area is nice and close to the train station. Easy access to the center by foot or public transport. Breakfast was nice. The stuff was very nice, helpful and welcoming.

Not the best service and not a 4 star hotel!

Not the best service and not a 4 star hotel!

Warm & clean hotel with very friendly staff - a short walk from the station (but no noise) and a longer walk down into town for the Xmas markets.

Warm & clean hotel with very friendly staff - a short walk from the station (but no noise) and a longer walk down into town for the Xmas markets.

The little bar was adorable. The staff was very helpful and fun. Great location and we thoroughly enjoyed our stay.

The little bar was adorable. The staff was very helpful and fun. Great location and we thoroughly enjoyed our stay.

Nice location, walking distance to train and downtown. Check-in is not smooth. They require a printed receipt from Expedia though they could see we booked it through them. Luckily I was able to email the invoice to them and they accepted that.

Nice location, walking distance to train and downtown. Check-in is not smooth. They require a printed receipt from Expedia though they could see we booked it through them. Luckily I was able to email the invoice to them and they accepted that.

Bed was comfy however fan broke in bathroom and Wi-fi non existent Stroppy server at breakfast. Quite Rude

Bed was comfy however fan broke in bathroom and Wi-fi non existent Stroppy server at breakfast. Quite Rude

good location, quiet, clean, 20min walk to Salzburg center, excellent breakfast, has parking, wifi not great, very close to train station for day trips

good location, quiet, clean, 20min walk to Salzburg center, excellent breakfast, has parking, wifi not great, very close to train station for day trips

Only thing nice is the breakfast. They don’t honour what has been committed. Over priced

Only thing nice is the breakfast. They don’t honour what has been committed. Over priced

My worst experience !! Think about your stay of "Hotel Scherer" over and over. I sent a message twice to this Hotel thru booking.com, and no reply. I am afraid for cancellation of two nights stays. So i prepaid and send message again thru its homepage, and repled nothing. The very day my bus came delayed for a hour, and I called and send e-mail to it about my apology and changing schedule. I called again to help me for arranging for a taxi, when I reached the bus station. The Hotel person said me "go to my company hotel". I could not understand what they said, I make a taxi to go there. They met us outside the hotel, and just said "go to my company hotel" without any excuse or any apology for overbooking. I argued with them at 2 am, but in vain. If you would not feel like me, please think it over.

My worst experience !! Think about your stay of "Hotel Scherer" over and over. I sent a message twice to this Hotel thru booking.com, and no reply. I am afraid for cancellation of two nights stays. So i prepaid and send message again thru its homepage, and repled nothing. The very day my bus came delayed for a hour, and I called and send e-mail to it about my apology and changing schedule. I called again to help me for arranging for a taxi, when I reached the bus station. The Hotel person said me "go to my company hotel". I could not understand what they said, I make a taxi to go there. They met us outside the hotel, and just said "go to my company hotel" without any excuse or any apology for overbooking. I argued with them at 2 am, but in vain. If you would not feel like me, please think it over.

The room is clean and the beds are comfy. The breakfast is good and the staff are nice. The location is great. Just 5 mins walk from the station.

The room is clean and the beds are comfy. The breakfast is good and the staff are nice. The location is great. Just 5 mins walk from the station.