Excellent service and amazing restaurant

Excellent service and amazing restaurant

As a regular in the Lake District, my husband and I decided to stay at Rothay Gardens. Check in was functional but not particularly welcoming. Not informed of vip credit until departure. The room was clean and tidy, furniture tired and the room was small. I would suggest that the compulsory service charge is just put in the price of drinks and food. Overall, a functional stay, but would stay elsewhere in the future. were I felt my stay was better value and customer service was of a greater standard

As a regular in the Lake District, my husband and I decided to stay at Rothay Gardens. Check in was functional but not particularly welcoming. Not informed of vip credit until departure. The room was clean and tidy, furniture tired and the room was small. I would suggest that the compulsory service charge is just put in the price of drinks and food. Overall, a functional stay, but would stay elsewhere in the future. were I felt my stay was better value and customer service was of a greater standard

Very quiet with beautiful grounds. Restaurant staff very courteous.

No lift so it’s an inconvenience walking up and down flights of stairs. Low beam on the ceiling, really banged my head on it during the night. Bathroom could do with being upgraded slightly. Looks tired. The spa could do with a bit of upgrading. It would be nice to be able to order drinks to it. Nice location.

No lift so it’s an inconvenience walking up and down flights of stairs. Low beam on the ceiling, really banged my head on it during the night. Bathroom could do with being upgraded slightly. Looks tired. The spa could do with a bit of upgrading. It would be nice to be able to order drinks to it. Nice location.

We stayed for one night in the lodge & it was beyond outstanding! There was only 4 of us but it can be booked for upto 6 people. It was immaculate and well kitted out with really nice furnishings that had a luxurious feel. It was the comfiest & best nights sleep I’ve had during any stay anywhere. The staff were excellent and they gave us great directions up to the local Tarn which was a nice walk with kids. We were even able to take a cold dip in a fall on the way to the top thanks to the information & route that the gentleman checking us in shared with us. Staff were beyond helpful & welcoming. We would highly recommend if you want to stay in a beautiful setting with great facilities and incredible customer service & in a great location then I would highly recommend booking.

We stayed for one night in the lodge & it was beyond outstanding! There was only 4 of us but it can be booked for upto 6 people. It was immaculate and well kitted out with really nice furnishings that had a luxurious feel. It was the comfiest & best nights sleep I’ve had during any stay anywhere. The staff were excellent and they gave us great directions up to the local Tarn which was a nice walk with kids. We were even able to take a cold dip in a fall on the way to the top thanks to the information & route that the gentleman checking us in shared with us. Staff were beyond helpful & welcoming. We would highly recommend if you want to stay in a beautiful setting with great facilities and incredible customer service & in a great location then I would highly recommend booking.

Fabulous hotel in a stunning location. Dine in at least once the food and service is excellent

Fabulous hotel in a stunning location. Dine in at least once the food and service is excellent

Perfect location just on the edge of the centre of Grasmere (a short stroll), next to the river and a beautiful backdrop. Classic room was small but cosy, with character and a nice large bathroom. The view from the room could have been better as you looked out on the road, although it was nice to see the hills in the distance. Some hotel storage containers immediately below detracted from the view. The hotel public areas were nicely furnished. The highlight was the marvellous spa facility, which is an 'outhouse' with a backdrop to the hills and a lovely outdoor space for relaxing whilst looking on to the well maintained gardens. It was also nice to be able to get a drink from the bar to sit outside the spa. Shame the aromatherapy room wasn't functioning. Our main dissapointment with the hotel was breakfast - the service was frustrating - twice we asked for a particular table (that were available) and was told no - in one case because the table was for three people (there were two of us) and in the other case it was because the table was 'not made up' (which it subsequently was for guests who sat down shortly after) - not what you expect from a 4 star hotel. As for the food - the continental range could be better and my wife struggled with the runny eggs (arguably personal preference). We just didnt feel the breakfast/service was quite up to the standard you would expect for this type of property. Despite this, we enjoyed our stay at Rothay Garden in beautiful Grasmere!

Perfect location just on the edge of the centre of Grasmere (a short stroll), next to the river and a beautiful backdrop. Classic room was small but cosy, with character and a nice large bathroom. The view from the room could have been better as you looked out on the road, although it was nice to see the hills in the distance. Some hotel storage containers immediately below detracted from the view. The hotel public areas were nicely furnished. The highlight was the marvellous spa facility, which is an 'outhouse' with a backdrop to the hills and a lovely outdoor space for relaxing whilst looking on to the well maintained gardens. It was also nice to be able to get a drink from the bar to sit outside the spa. Shame the aromatherapy room wasn't functioning. Our main dissapointment with the hotel was breakfast - the service was frustrating - twice we asked for a particular table (that were available) and was told no - in one case because the table was for three people (there were two of us) and in the other case it was because the table was 'not made up' (which it subsequently was for guests who sat down shortly after) - not what you expect from a 4 star hotel. As for the food - the continental range could be better and my wife struggled with the runny eggs (arguably personal preference). We just didnt feel the breakfast/service was quite up to the standard you would expect for this type of property. Despite this, we enjoyed our stay at Rothay Garden in beautiful Grasmere!

Lovely place to stay

Lovely place to stay

Nice stay in well located hotel. Staff were friendly and efficient. Room was clean and adequately spacious with a small balcony. Enjoyed the lovely wee spa. Thought the parking charge for residents was an unnecessary at the price but otherwise very happy with everything. Breakfast was good too.

Nice stay in well located hotel. Staff were friendly and efficient. Room was clean and adequately spacious with a small balcony. Enjoyed the lovely wee spa. Thought the parking charge for residents was an unnecessary at the price but otherwise very happy with everything. Breakfast was good too.

Disappointed with room. Located in roof with small windows , no balcony Spa facilities very poor, aromatherapy steam room and hydro pool not working !!

Disappointed with room. Located in roof with small windows , no balcony Spa facilities very poor, aromatherapy steam room and hydro pool not working !!

It is a beautiful property

It is a beautiful property

Beautiful room, excellent restaurant and service by all the staff. Will definitely stay again.

A lovely quiet location, picturesque gardens and nice spacious room. As this is a 4 star hotel we had high expectations. Some things a bit surprisingly is the £10 per day parking, part of the spa facilities not working (aromatherapy room) and some of the drink and food prices were eye watering. We had a meal in the restaurant and we were still hungry. The room also missed a condom wrapper when cleaning! The customer service was really good, nice food and drink just overpriced. The gardens are lovely to sit in and the spa is relaxing just on the small side.

A lovely quiet location, picturesque gardens and nice spacious room. As this is a 4 star hotel we had high expectations. Some things a bit surprisingly is the £10 per day parking, part of the spa facilities not working (aromatherapy room) and some of the drink and food prices were eye watering. We had a meal in the restaurant and we were still hungry. The room also missed a condom wrapper when cleaning! The customer service was really good, nice food and drink just overpriced. The gardens are lovely to sit in and the spa is relaxing just on the small side.

On arrival the hotel looked great, friedly staff on the desk. Overall we had a lovely stay. We had two rooms and the double overlooking the river behind was idyllic. Downsides: * Noise from the room above - the residents weren't crashing about but you could hear every footstep, loudly when they were in the bathroom. * Spa - whilst a lovely pool overlooking the scenery, both the aromatherapy room and sauna were out of order during our stay. * Surprised a little that residents were charged for parking although in retrospect can see "Self parking fee" (what other type of parking is there?) in the property info.

On arrival the hotel looked great, friedly staff on the desk. Overall we had a lovely stay. We had two rooms and the double overlooking the river behind was idyllic. Downsides: * Noise from the room above - the residents weren't crashing about but you could hear every footstep, loudly when they were in the bathroom. * Spa - whilst a lovely pool overlooking the scenery, both the aromatherapy room and sauna were out of order during our stay. * Surprised a little that residents were charged for parking although in retrospect can see "Self parking fee" (what other type of parking is there?) in the property info.

Lovely, friendly staff and lovely room with balcony overlooking the river . We spent the first two nights of our honeymoon there. It was just a shame the spa bath in our room didn't work and we didn't get anything extra to acknowledge our recent wedding. However we still had a great time and will definitely return.

Lovely, friendly staff and lovely room with balcony overlooking the river . We spent the first two nights of our honeymoon there. It was just a shame the spa bath in our room didn't work and we didn't get anything extra to acknowledge our recent wedding. However we still had a great time and will definitely return.

Excellent hotel, lovely staff

Excellent hotel, lovely staff

First time stay and we loved Grasmere. Problems in the restaurant on the first two of our four night stay. We dined out the other 2. Room size, location and setting excellent and staff were great. But, oh dear! The cleanliness!! Towels and linen were good but room doors and skirtings etc were grubby and worn. We are aware that Harbour Hotels have just taken over and that a refurb is about to get under way, so I am sure the shortfalls will be addressed.

First time stay and we loved Grasmere. Problems in the restaurant on the first two of our four night stay. We dined out the other 2. Room size, location and setting excellent and staff were great. But, oh dear! The cleanliness!! Towels and linen were good but room doors and skirtings etc were grubby and worn. We are aware that Harbour Hotels have just taken over and that a refurb is about to get under way, so I am sure the shortfalls will be addressed.