Hi, The property looks good in pictures but little different once you get in the rooms. Rooms are still good to stay for a night or two, but the owner of the this Pleasant Hotel doesn’t know what customer service is. Had the most horrible and uniquely bad customer service with all my years of traveling. Me and my partner were travellers from Canada and booked a room at their hotel for 3 nights. When we checked in our friend’s parent’s (over 70 age) needed to rest until their flight time which was in 2 hours. So we took them to our room booked at this hotel, but the owner didn’t like this and told me to get out of the property as we will not allow anyone except the 2 guests booked. I explained him the situation that they are old and they are here only for 2 hours. He was very adamant on kicking us out. It seemed like he took it on his ego. He said no hotel in the world allows anyone else except the guests booked. We have travelled to many countries and many cities, never seen anything to what he claims. I almost laughed because just couple nights ago me and my partner stayed for few hours at a different hotel in Jaiselmer where my friends were staying. They clearly didn’t had problem with guest’s friend so not sure where this guy bringing his facts from. In the end I had to apologize and beg him to not kick us out as I didn’t want to cause any inconvenience to the elderlies. But I knew I could definitely leave a review on what happened there.

Hi, The property looks good in pictures but little different once you get in the rooms. Rooms are still good to stay for a night or two, but the owner of the this Pleasant Hotel doesn’t know what customer service is. Had the most horrible and uniquely bad customer service with all my years of traveling. Me and my partner were travellers from Canada and booked a room at their hotel for 3 nights. When we checked in our friend’s parent’s (over 70 age) needed to rest until their flight time which was in 2 hours. So we took them to our room booked at this hotel, but the owner didn’t like this and told me to get out of the property as we will not allow anyone except the 2 guests booked. I explained him the situation that they are old and they are here only for 2 hours. He was very adamant on kicking us out. It seemed like he took it on his ego. He said no hotel in the world allows anyone else except the guests booked. We have travelled to many countries and many cities, never seen anything to what he claims. I almost laughed because just couple nights ago me and my partner stayed for few hours at a different hotel in Jaiselmer where my friends were staying. They clearly didn’t had problem with guest’s friend so not sure where this guy bringing his facts from. In the end I had to apologize and beg him to not kick us out as I didn’t want to cause any inconvenience to the elderlies. But I knew I could definitely leave a review on what happened there.

Very friendly staff, quick to resolve issues. Room and bed was very comfortable. Quick and easy check in. Already recommended to my friends who will be visiting in few days. 👍👍👍👍👍👍

Very friendly staff, quick to resolve issues. Room and bed was very comfortable. Quick and easy check in. Already recommended to my friends who will be visiting in few days. 👍👍👍👍👍👍

A really excellent and affordable stay - located just outside the fort with beautiful views of it from the rooftop restaurant. Only a 10-15 minute walk from the fort as well. The food at te restaurant was excellent; there are limited breakfast options but an extensive list of lunch/ dinner items. The room we stayed in was clean and well/decorated. It was on the smaller side but this wasn’t an issue for us. We coupled our stay with the camel safari offered by the hotel and it was excellent - I highly recommend it! You sleep under the open stars directly on cots on the dunes (not in tents). This wouldn’t suit someone who likes a little luxury but is perfect for anyone looking for a less touristy and unique experience. The staff went above and beyond to make our stay seamless, from a 4:30am complimentary pick up at the train station to options on what to see in the city.

A really excellent and affordable stay - located just outside the fort with beautiful views of it from the rooftop restaurant. Only a 10-15 minute walk from the fort as well. The food at te restaurant was excellent; there are limited breakfast options but an extensive list of lunch/ dinner items. The room we stayed in was clean and well/decorated. It was on the smaller side but this wasn’t an issue for us. We coupled our stay with the camel safari offered by the hotel and it was excellent - I highly recommend it! You sleep under the open stars directly on cots on the dunes (not in tents). This wouldn’t suit someone who likes a little luxury but is perfect for anyone looking for a less touristy and unique experience. The staff went above and beyond to make our stay seamless, from a 4:30am complimentary pick up at the train station to options on what to see in the city.

The neds were not conortable, bathrooms were not clean and hot and cold water was not working..

The neds were not conortable, bathrooms were not clean and hot and cold water was not working..

The staff is what makes this hotel special. Very friendly, eager to help in any way possible.

The staff is what makes this hotel special. Very friendly, eager to help in any way possible.

Located outside the fort but great central location. Great views of fort from rooftop restaurant. Comfy beds and whimsical rooms with by gone raja era feel. Shower clean with hot water and pressure. Staff go out of their way to help in any way from directions, luggage storage for overnight desert trip and even offered room to shower when we got back. Highly recommended

Located outside the fort but great central location. Great views of fort from rooftop restaurant. Comfy beds and whimsical rooms with by gone raja era feel. Shower clean with hot water and pressure. Staff go out of their way to help in any way from directions, luggage storage for overnight desert trip and even offered room to shower when we got back. Highly recommended

Beautiful stone carved haveli with good beds, helpful staff and good showers and a lovely rooftop bar restaurant

Beautiful stone carved haveli with good beds, helpful staff and good showers and a lovely rooftop bar restaurant

Our stay at the hotel was amazing. The service from all of the hotel staff was first class, helping us with everything we needed. The rooms were very clean and very comfortable. The rooftop view of the fort was so good too.

Our stay at the hotel was amazing. The service from all of the hotel staff was first class, helping us with everything we needed. The rooms were very clean and very comfortable. The rooftop view of the fort was so good too.

We are a family of four and had booked two rooms in the hotel. Our experience was very pleasant from start to finish, just as their name suggests. The rooms are well-appointed. The service was friendly and courteous, the food in the restaurant was freshly made and excellent, the camel safari organized by the hotel was very enjoyable, and there was always a free supply of cold drinking water which was a godsend in the July heat. Krishna and his team were very accommodating - we were allowed to keep one room past check-out time because our flight was later in the afternoon. Highly recommended!

We are a family of four and had booked two rooms in the hotel. Our experience was very pleasant from start to finish, just as their name suggests. The rooms are well-appointed. The service was friendly and courteous, the food in the restaurant was freshly made and excellent, the camel safari organized by the hotel was very enjoyable, and there was always a free supply of cold drinking water which was a godsend in the July heat. Krishna and his team were very accommodating - we were allowed to keep one room past check-out time because our flight was later in the afternoon. Highly recommended!

Staffs were welcoming that made us feel good as soon as we reached at the hotel. Room was very clean and silent with all the amenities you need for a night. Room decoration is nicely done with decent color furniture which actually matches to the golden color of the city. Bathroom was clean, only one fault in the room was water was leaking a little from the hand wash sink while running water. Staffs were all kind and cool. Rooftop restaurant has an amazing fort view with tasty and fresh food. Overall very nice place to stay.

Staffs were welcoming that made us feel good as soon as we reached at the hotel. Room was very clean and silent with all the amenities you need for a night. Room decoration is nicely done with decent color furniture which actually matches to the golden color of the city. Bathroom was clean, only one fault in the room was water was leaking a little from the hand wash sink while running water. Staffs were all kind and cool. Rooftop restaurant has an amazing fort view with tasty and fresh food. Overall very nice place to stay.

Friendly run and helpful management, a little ways from the fort, on a quietish road. A few things didn't work- but minor issues. They upgraded me so can't really complain. A few complaints about the toilet and shower but again nothing major. Bed was comfortable and good for a long rest. The food is good- but the meat dishes I would recommend having elsewhere. All in all a fair to good place for the price.

Friendly run and helpful management, a little ways from the fort, on a quietish road. A few things didn't work- but minor issues. They upgraded me so can't really complain. A few complaints about the toilet and shower but again nothing major. Bed was comfortable and good for a long rest. The food is good- but the meat dishes I would recommend having elsewhere. All in all a fair to good place for the price.

Great Haveli!!! They picked me up late at night and took me back to the train station for free!!!!l Wonderful restaurant with amazing view!!!! Very friendly and comfortable!!!

Great Haveli!!! They picked me up late at night and took me back to the train station for free!!!!l Wonderful restaurant with amazing view!!!! Very friendly and comfortable!!!

The stay was amazing. Krishna, the manager, and all the staff were friendly, courteous and incredibly kind and helpful. We spent one magical night in tje desert......arranged by the hotel and a memorable morning with a nintj generation jeweller. The hotel was well located and the rooftop deck and restaurant was a huge bonus.

The stay was amazing. Krishna, the manager, and all the staff were friendly, courteous and incredibly kind and helpful. We spent one magical night in tje desert......arranged by the hotel and a memorable morning with a nintj generation jeweller. The hotel was well located and the rooftop deck and restaurant was a huge bonus.

Well maintained rooms. Excellent roof top restaurant with view to Jaisalmer Fort. Very quite stay and great hospitality. Excellent service.

Well maintained rooms. Excellent roof top restaurant with view to Jaisalmer Fort. Very quite stay and great hospitality. Excellent service.

Our stay was great. Very hospitable people. Made us feel at home. Food is a alright but could be improved.

Our stay was great. Very hospitable people. Made us feel at home. Food is a alright but could be improved.

Good place to stay in Jaisalmer close to fort as well. enjoyed the stay and private desert camp. Good guide too.. spl thanks to him

Good place to stay in Jaisalmer close to fort as well. enjoyed the stay and private desert camp. Good guide too.. spl thanks to him