My daughter and I travel quite a bit. This was a pleasant stay. The beds were very comfortable. There was plenty of room and the bathroom was top notch. Throw the amenities, seaweed bath, and it was all ver the top. Definitely recommend!!

The hotel lobby and bar were interesting and fun. Live music each night. The parking was easy and included. The rooms were musty with very little air flow even with the window open. The bathroom fan did not work to take humidity out after a shower.

The hotel lobby and bar were interesting and fun. Live music each night. The parking was easy and included. The rooms were musty with very little air flow even with the window open. The bathroom fan did not work to take humidity out after a shower.

This hotel was a luxury hotel with great immunities

This hotel was a luxury hotel with great immunities

Checked-in to a tired-looking lobby. Bags and trolleys everywhere, unattended. Requested dinner at WEST - closed. Room had been "cleaned" but had human hairs still clearly visible on beds and blatant clumps of dirt and dust on head-board, chairs, floor, bathroom. Assured evening meal/room service would satisfy - when eventually returned from sightseeing - CLOSED! No food available, even on room service. Bathroom had minimal towel / accessory provision. Had reserved a massage from the Spa which had been "forgotten"... when called next morning to ask "Where was treatment or where should we go?" was met with absolute ignorance and no useful apology or excuse - just didn't bother to correctly note reservation.... Hotel staff (male receptionist and female massage therapist) had spent previous night banging in and out of doors by my room in loud conversation about using a shower and leaving a key somewhere later that night - complete lack of soundproofing meant that all their activities were very audible and kept residents from sleeping if nearby... Basically this was an absolute horror show. I had stayed at this hotel previously and was content to overlook certain shortcomings - but no more. Boutique hotel my foot... it is a tired little place that needs a good overhaul in principles of service and hygiene and standards of hotel facilities appropriate to prices charged. Shame on The Twelve.

Checked-in to a tired-looking lobby. Bags and trolleys everywhere, unattended. Requested dinner at WEST - closed. Room had been "cleaned" but had human hairs still clearly visible on beds and blatant clumps of dirt and dust on head-board, chairs, floor, bathroom. Assured evening meal/room service would satisfy - when eventually returned from sightseeing - CLOSED! No food available, even on room service. Bathroom had minimal towel / accessory provision. Had reserved a massage from the Spa which had been "forgotten"... when called next morning to ask "Where was treatment or where should we go?" was met with absolute ignorance and no useful apology or excuse - just didn't bother to correctly note reservation.... Hotel staff (male receptionist and female massage therapist) had spent previous night banging in and out of doors by my room in loud conversation about using a shower and leaving a key somewhere later that night - complete lack of soundproofing meant that all their activities were very audible and kept residents from sleeping if nearby... Basically this was an absolute horror show. I had stayed at this hotel previously and was content to overlook certain shortcomings - but no more. Boutique hotel my foot... it is a tired little place that needs a good overhaul in principles of service and hygiene and standards of hotel facilities appropriate to prices charged. Shame on The Twelve.

This was the easiest check-in and out, excellent service, great food and comfortable room! Loved it!

This was the easiest check-in and out, excellent service, great food and comfortable room! Loved it!

We had the family suite which had a nice large space. Everything was fine except that the varnish on the tables was very sticky. Felt like there was a film on the tables. There was dust in the coffee cups after taking out the pile of creamers. The fairy door was a quaint little extra and the gift cards for the kids to get a treat at the bakery was a special touch!

We had the family suite which had a nice large space. Everything was fine except that the varnish on the tables was very sticky. Felt like there was a film on the tables. There was dust in the coffee cups after taking out the pile of creamers. The fairy door was a quaint little extra and the gift cards for the kids to get a treat at the bakery was a special touch!

Clean and quiet property

Clean and quiet property

The hotel is in a great spot, rooms are spacious and the food in the restaurant is always delicious!

The hotel is in a great spot, rooms are spacious and the food in the restaurant is always delicious!

Staff were amazing, left chocolates for our anniversary in the room with lovely note from Laura in reception

Staff were amazing, left chocolates for our anniversary in the room with lovely note from Laura in reception

Beautiful hotel, friendly & great restaurant within.

Beautiful hotel, friendly & great restaurant within.

This was an exceptional hotel with great staff. We enjoyed our stay there while exploring Galway and the west of Ireland. It is not downtown Galway, but it not far and the property provides a very nice and quiet alternative to the downtown hotels.

This was an exceptional hotel with great staff. We enjoyed our stay there while exploring Galway and the west of Ireland. It is not downtown Galway, but it not far and the property provides a very nice and quiet alternative to the downtown hotels.

Very good breakfast service included.

Very good breakfast service included.

Nice modern property. Breakfast is not included. No coffee in the rooms. Parking is 12 euro per day. Short walk to the downtown core.

Nice modern property. Breakfast is not included. No coffee in the rooms. Parking is 12 euro per day. Short walk to the downtown core.

The twelve was an excellent stay, so nice to have a suite style hotel with an extra wet bar and couch room. The record players in the room were a lot of fun. Because of this place, I’ll always remember Meatloaf’s “Bat out of hell”. Staff was great and the restaurant for breakfast and dinner room serve was excellent.

The twelve was an excellent stay, so nice to have a suite style hotel with an extra wet bar and couch room. The record players in the room were a lot of fun. Because of this place, I’ll always remember Meatloaf’s “Bat out of hell”. Staff was great and the restaurant for breakfast and dinner room serve was excellent.

Positives- Great location. Beautifully decorated boutique interior. Good toiletries. Great staff. Excellent cooked to order breakfast as well as continental buffet. Amazing food at West. Negatives- Double bed is two beds put together which was a bit uncomfortable. The shower gel dispenser did not really work properly since water was getting into it. Parking was very tight. Service in both Pins and West was slow to start and then picked up.Dinner at Pins wqs a littlw disappointing. These were some little things the hotel could improve on. The positives however were more than make up for most of it. Would definitely stay again

Positives- Great location. Beautifully decorated boutique interior. Good toiletries. Great staff. Excellent cooked to order breakfast as well as continental buffet. Amazing food at West. Negatives- Double bed is two beds put together which was a bit uncomfortable. The shower gel dispenser did not really work properly since water was getting into it. Parking was very tight. Service in both Pins and West was slow to start and then picked up.Dinner at Pins wqs a littlw disappointing. These were some little things the hotel could improve on. The positives however were more than make up for most of it. Would definitely stay again

Had a great stay at The Twelve. Our room was very comfortable and had lots of space along with a bar area and sofa.

Had a great stay at The Twelve. Our room was very comfortable and had lots of space along with a bar area and sofa.

We loved the Twelve and staying just outside Galway. The Twelve has great restaurant and bar options, big rooms and helpful staff. We ate in both the gastropub and the fancy restaurant and both were excellent. Breakfasts were also wonderful. We really enjoyed coming back every night and having a great place to stay