The pool is small and gets booked up very early in morning. Breakfast is great. Very safe. Great shuttle service to town.

Lovely nice stay

Lovely nice stay

The only reason is not full five stars is the difficulty to get private water taxis. The shuttle starts at 9:00 am and if you want to go earlier you need to make reservations to taxi

The only reason is not full five stars is the difficulty to get private water taxis. The shuttle starts at 9:00 am and if you want to go earlier you need to make reservations to taxi

This is a lovely hotel with good ambience and very clean and impressive. However, for the price 1) the pool is small, you can only book 2 hour slots (if lucky), gets a bit crowded etc. 2) there is a ferry (for hotel users) to go main island, but it is not complimentary. Guests have to pay. For a high end hotel I was very surprised. 3) Everything is geared to making you spend money - even a basic like water was at a charge (mini-bar or at shop). Or you pay more for executive and then get drinks and nibbles.

This is a lovely hotel with good ambience and very clean and impressive. However, for the price 1) the pool is small, you can only book 2 hour slots (if lucky), gets a bit crowded etc. 2) there is a ferry (for hotel users) to go main island, but it is not complimentary. Guests have to pay. For a high end hotel I was very surprised. 3) Everything is geared to making you spend money - even a basic like water was at a charge (mini-bar or at shop). Or you pay more for executive and then get drinks and nibbles.

Nice to be away from the hustle and bustle of Venice and to appreciate it from a far. Great links to the main island and easy enough from the airport. The hotel restaurants are pricey though so be prepared for that and maybe not the most kids friendly.

Nice to be away from the hustle and bustle of Venice and to appreciate it from a far. Great links to the main island and easy enough from the airport. The hotel restaurants are pricey though so be prepared for that and maybe not the most kids friendly.

I liked being out of the hustle and bustle of Venice and in the summer it’s nice to have a pool! Water is scarce here…no water bottles in the room, asked the front desk for water and they had none, asked if we could get some at the hotel shoppe and they didn’t have it, but were told the bar would open within an hour….5 star hotel with no water for guests?! Crazy. The pool area needs to be cleaner…I’d suggest a an adults only half of the day. Breakfast buffet is a SKIP. Food is subpar…

I liked being out of the hustle and bustle of Venice and in the summer it’s nice to have a pool! Water is scarce here…no water bottles in the room, asked the front desk for water and they had none, asked if we could get some at the hotel shoppe and they didn’t have it, but were told the bar would open within an hour….5 star hotel with no water for guests?! Crazy. The pool area needs to be cleaner…I’d suggest a an adults only half of the day. Breakfast buffet is a SKIP. Food is subpar…

The hotel was well-located they offer a ferry to get you to the main island, and service is really good overall. The rooms are clean and knit.

The hotel was well-located they offer a ferry to get you to the main island, and service is really good overall. The rooms are clean and knit.

Lovely hotel even the location wasn’t an issue. Taxi service ran really well too. Only issue(s) I had was then check in took ages, consequently there were always long queues. There was also no shower gel on our room and when I called I was told they will send some up. An hour later nothing and I called saying they don’t have to bother anymore as we are going v to bed - our little one was knackered - they completely ignore it and send someone up 30mins later banging on the door with body wash?! I mean why bother.

Great hotel Only 15m away from St marko Have a shuttle takes you there and back for 15 euros per adult for the duration of your trip Pool is a great addition for a hot day You need to make reservations it’s 2 hours limit Great rooftop bar, Only think I wish this hotel did is play Italian music NOT English

Great hotel Only 15m away from St marko Have a shuttle takes you there and back for 15 euros per adult for the duration of your trip Pool is a great addition for a hot day You need to make reservations it’s 2 hours limit Great rooftop bar, Only think I wish this hotel did is play Italian music NOT English

Lovely hotel even the location wasn’t an issue. Taxi service ran really well too. Only issue(s) I had was then check in took ages, consequently there were always long queues. There was also no shower gel on our room and when I called I was told they will send some up. An hour later nothing and I called saying they don’t have to bother anymore as we are going v to bed - our little one was knackered - they completely ignore it and send someone up 30mins later banging on the door with body wash?! I mean why bother.

We arrived,1st room looked like a motel room( filty rugs,worn out) Asked for change,the hotel said" we paid for a non remodeled room"...well is that an option in a "5 star hotel"...? Then slept 2 night then asked to move to another room. We left the hotel. Refund wasn't given. Bad for the brand really bad. Think twice before you assume that you get a 5 star experience.

Amazing hotel. We found being off the main island a little awkward if you want to do lots of sightseeing etc but would be perfect if looking for peace and quiet at the end of the day.

We arrived,1st room looked like a motel room( filty rugs,worn out) Asked for change,the hotel said" we paid for a non remodeled room"...well is that an option in a "5 star hotel"...? Then slept 2 night then asked to move to another room. We left the hotel. Refund wasn't given. Bad for the brand really bad. Think twice before you assume that you get a 5 star experience.

Amazing hotel. We found being off the main island a little awkward if you want to do lots of sightseeing etc but would be perfect if looking for peace and quiet at the end of the day.

Good price but you have to take vaporetto to get in the City of Venice

Good price but you have to take vaporetto to get in the City of Venice

Good hotel, good breakfast, good service

Room is beyond tiny and walls have huge black scratches on them. Mini fridge had to be fixed and hairdryer replaced. Don’t eat at the on site restaurant - massively overpriced (more than double costs of local eateries) and much better options available within a 2 minute walk. For the cost was underwhelmed by the experience.

Good hotel, good breakfast, good service

Room is beyond tiny and walls have huge black scratches on them. Mini fridge had to be fixed and hairdryer replaced. Don’t eat at the on site restaurant - massively overpriced (more than double costs of local eateries) and much better options available within a 2 minute walk. For the cost was underwhelmed by the experience.

Unfriendly ataff

Unfriendly ataff

Great service, great property will be coming back again

Great service, great property will be coming back again

This hotel reservation desk is the problem we had. I booked on expedia, but needed to adjust the dates, I contacted them through Expedia but after two days I got no response. I called and updated the date over the phone (extending another day) they said this was fine. Then upon arrival they said I couldn’t prove I had changed the days as I didn’t know the persons names. No longer a Venice canal view and the English speaking reception (with an accent, so it was harder for me) said they have one room them can give me with an awful view (literally the only room with a view of internal polls and utility beams- I understand why the rent it last) She said “I can give you the room for one eighteen” I was happy with that as I was going to spend 300 something on the view room, so with such a low room rate I’m fine keeping the curtains closed to avoid the metal poles) Not until two days later do I find out she did not say “I can give you the room for one eighteen” - it was “I can give you the room Four- One- Eight’e” 🙈 So I spend hundreds more than expected, for no view at all - even though I could show them the call made to them for 10 minutes days prior they didn’t have record of it. All in all at the higher price for no view I would have much rather stayed at a hotel on the other side of the canal so we didn’t have to take a sweaty shuttle boat to San Marcos where everything is located. Obviously would have been better if I spoke Italian, but she spoke English.