Incredible- huge beautiful rooms. Perfect service. Really reasonable couple’s massage. Great pool, food, AC. Can also exchange money here and get airport transfer

Good location nice house

Excelente service from recepciónest , Daniel at the bar , the waiters excellent service ,

Excelente service from recepciónest , Daniel at the bar , the waiters excellent service ,

The service was excellent! Very nice hotel!

The service was excellent! Very nice hotel!

They forgot the coffee for 2 days No upgrade They forgot 2 times my request for my massage and I ended up giving up - reception Beautiful casona hotel modern meet traditional , the person showing me the room when I arrived was really nice Clean pool and clean rooms and good internet , the room is fine but did t get my benefits upgrade

They forgot the coffee for 2 days No upgrade They forgot 2 times my request for my massage and I ended up giving up - reception Beautiful casona hotel modern meet traditional , the person showing me the room when I arrived was really nice Clean pool and clean rooms and good internet , the room is fine but did t get my benefits upgrade

I had a fantastic stay at this Hotel. The staff were incredibly attentive and friendly, the rooms were impeccably clean, and the service was quick and efficient. Highly recommend!

I had a fantastic stay at this Hotel. The staff were incredibly attentive and friendly, the rooms were impeccably clean, and the service was quick and efficient. Highly recommend!

No AC on lobby area, no elevator 23 steps to 2nd floor

No AC on lobby area, no elevator 23 steps to 2nd floor

This is a beautiful place to stay at. Walking distance to everything! Staff was very friendly specially Jesus. He was so sweet that he even walked us to a destination near by to show us.

This is a beautiful place to stay at. Walking distance to everything! Staff was very friendly specially Jesus. He was so sweet that he even walked us to a destination near by to show us.

Rooms that faced the street were awfully noisy, and we could not sleep. On the other hand, we used the valet parking. One day, we couldn't use our car because the valet was not in the hotel and couldn't tell us when he would return. The next day, when we were leaving, they couldn't get the car keys (since they were in the security box and didn't have the keys for the security box). We had a very tight schedule since we were leaving for the airport and needed to return the rented car. They refused to call a locksmith because they couldn't pay for it. After 40 min of looking, they found the keys, and we could leave, but we almost lost our flight. Our stay at this hotel was miserable, a terrible experience.

Rooms that faced the street were awfully noisy, and we could not sleep. On the other hand, we used the valet parking. One day, we couldn't use our car because the valet was not in the hotel and couldn't tell us when he would return. The next day, when we were leaving, they couldn't get the car keys (since they were in the security box and didn't have the keys for the security box). We had a very tight schedule since we were leaving for the airport and needed to return the rented car. They refused to call a locksmith because they couldn't pay for it. After 40 min of looking, they found the keys, and we could leave, but we almost lost our flight. Our stay at this hotel was miserable, a terrible experience.

I had a bad experience with this property. The main reason was that the rooms on the side of the street have a lot of sound of construction (which continues into the night) or general sound street later on, to the point where it's hard to sleep. The room does not have a safe. My main concern was with the valet parking. One day, we were unable to use the car since the person in charge of it was not around, so we had to spend a significant amount in taxis to make up for it. On the day of check-out, the hotel staff had placed our car key in a safe, and could not find the key to the safe. They were unwilling to call a locksmith, which they should have done at their expense since this was their mistake. We ended up leaving over 40 minutes later than we wanted due to this, until they finally found the key. Other than that, the decor is nice, the hotel is clean, and the restaurant is good (but overall I would recommend against staying in this hotel).

I had a bad experience with this property. The main reason was that the rooms on the side of the street have a lot of sound of construction (which continues into the night) or general sound street later on, to the point where it's hard to sleep. The room does not have a safe. My main concern was with the valet parking. One day, we were unable to use the car since the person in charge of it was not around, so we had to spend a significant amount in taxis to make up for it. On the day of check-out, the hotel staff had placed our car key in a safe, and could not find the key to the safe. They were unwilling to call a locksmith, which they should have done at their expense since this was their mistake. We ended up leaving over 40 minutes later than we wanted due to this, until they finally found the key. Other than that, the decor is nice, the hotel is clean, and the restaurant is good (but overall I would recommend against staying in this hotel).

Unprofessional staff and management who take advantage of customers. We had a very disappointing experience.

Unprofessional staff and management who take advantage of customers. We had a very disappointing experience.

Beautiful hotel, with friendly staff.

Beautiful hotel, with friendly staff.

Friendly staff, location is good and property is clean, though there were times no one was at the front desk for extended periods. Some amenities (e.g., shampoo) were missing, and the water shut off twice while I was there (I was told it wasn't just that hotel that was affected however) which meant I couldn't take a shower. Nevertheless, overall good experience.

Friendly staff, location is good and property is clean, though there were times no one was at the front desk for extended periods. Some amenities (e.g., shampoo) were missing, and the water shut off twice while I was there (I was told it wasn't just that hotel that was affected however) which meant I couldn't take a shower. Nevertheless, overall good experience.

The property is very beautiful and the staff is very friendly.

The property is very beautiful and the staff is very friendly.

This is a somewhat charming hotel, well-situated in the center of Merida, but is very far from being a four-star hotel. Rooms are much smaller than advertised, the bathrooms have no air conditioning, and the front desk is not a true 24-hour front desk. If you arrive back to the hotel after 11 or 11:30pm, you have to text the hotel via WhatsApp to have someone come and open the door for you, often waiting over 5 minutes on the street to have someone come. In my opinion, this is really just a two-star hotel that just has a great location. That being said, most of the staff were very nice and helpful, minus the hotel manager…who was not whatsoever.

This is a somewhat charming hotel, well-situated in the center of Merida, but is very far from being a four-star hotel. Rooms are much smaller than advertised, the bathrooms have no air conditioning, and the front desk is not a true 24-hour front desk. If you arrive back to the hotel after 11 or 11:30pm, you have to text the hotel via WhatsApp to have someone come and open the door for you, often waiting over 5 minutes on the street to have someone come. In my opinion, this is really just a two-star hotel that just has a great location. That being said, most of the staff were very nice and helpful, minus the hotel manager…who was not whatsoever.

Great location, great service and great food. I will definitely come back

A beautifully jewel in Merida, a fantastic city. Service is first class and excellent cuisine with Chef Alfredo. Local could not be any better at half block from Plaza Mayor and Catedral, the old town section with beautiful Architecture

A wonderful boutique hotel centrally located by the downtown square in Merida. Walking distance to everything you need from dining to museums, cathedrals, and shopping. Safe at night as well; we walked around a lot! Very kind and helpful staff.

I was excited to stay at this hotel, but it turned out to be a not-so-dream vacation. After returning from the beach one evening, I realized a ring was missing from my room. I reported it to the front desk in the hopes that maybe it was just an accident, taken from my room when the water glass I left it in was picked up by housekeeping. However, after tearing my room apart to look for it, realized that a second box full of other jewelry was ALSO missing. My assumption is that they went missing at the same time, but I just didn't realize. I reported the other missing items and asked if I should file a police report. The front desk staff kept saying the manager wanted to speak with me and to just wait. The night before I left, I asked if she was in, she wasn't, but they assured me she would be there in the morning. Of course, she ended up "coming in late that day." It definitely feels like she was avoiding me now. I emailed the hotel when I got home and the response I got was that "they weren't responsible" and didn't offer me even a small refund as an apology. Staying at this hotel really put a damper on my trip, as I just did not feel comfortable. I didn't use any of the amenities because who wants to really be somewhere where you feel like you've been violated? So I'd think twice before booking this hotel. There are plenty others in the area. Probably even cheaper!