I was very frustrated this stay!!!! I stay here 3-4 times a month while at work and on this special occasion I decided to rent a room that was deemed to have more amenities and a nicer room at a higher price then I normally pay only to get into the room to find half the linens and the bed comforter was from the 70s it was coarse and itchy and was advertised to have Egyptian cotton and a down comforter… was said to have a deep soaking tub didn’t have that nor the kitchen and so on… I pay for a less expensive room on a regular basis and those rooms are a lot nicer then what I paid more for… I brought it to the front desks attention who only stared at me and told me I must have a handicap room and after I informed him I didn’t he just stared at me awkwardly and then said there was nothing he could do… I told him I stay here often and know the manager quite well and still he didn’t try to make any effort to make things right at all… horrible experience on the special occasion… but in the bright side of things the property is clean and safe and the renovations have been amazing since my first stay…

It’s a beautiful and new hotel we like a lot

Don't listen to the reviews this place is amazing! I don't know why they got a 2.6/5 its the best hotel for $90 I've ever spent.

No a/c . Didn’t check me out properly

I had an unforeseen issue with the AC in my room. And the staff was polite and helpful and immediately gave me another room.

I love the space and the bed was so comfortable. I also felt safe here.

I give it a 10 it was good remolded and the staff was very helpful with the rates highly recommended

Not clean at all

very clean

The staff was rude and took a lot of time to do the check in

Since it under renovation, didn’t have any coffee

Easy and helpful check in.

Everything is in the process of remodeling. Swimming pool was closed, no breakfast as the stay mentioned and also no no ice machines. Outside of hotel was heavy equipment and a lot of maintenence needed for yard. Room was nice and bed was comfortable but we also got a broken AC in our room that would periodically make a ton of noise suddenly.

When I try to check out NOBODY at frontdesk was 9:30 am !!!!

Very clean and spacious rooms

Friendly staff

Good

This place states they are undergoing renovation but none is observed. Room smells musty, towels are like sandpaper. They no longer provide breakfast and no coffee or snacks are available. I should get a refund for having stayed here but wont make that mistake again. Also the elevator is scary makes hard stop and jumps. Looks ok from the outside but its not a good place.

Stuck in elevator. No trashcans. A mess everywhere. Shower door unhooked.

Parking

It was perfect. Clean, quiet and comfortable. Couldn’t have asked for a better stay.

No WiFi in my room wish they could improve on that

This was a terrible stay there was no one at check in only a phone number to call if you needed something. This was seriously laughable even for a 2 star hotel in a small city like Laredo. When I tried to get someone at the lobby the cleaning staff said to come back in one hour to rekey my room. The lack of customer service is real...... Also they don't even have a vending machine to get a drink.

I arrived a round 8 pm and Front desk John informed me that my room was not available, that I had to look for other accommodations, and that I had to contact you yo cancel my stay, I told him it was non refundable according to the hotel policy, I explained to him that I was not canceling that the HOTEL CANCELLATION was being against my will and that he will have to refund me because my room was already paid. I found a room at La Quinta near the airport my total stay including taxes was $217.74 I’m not happy about this specially because the hotel didn’t bother to call me and let me know, I contacted Hotels.com around 5:30 am and a very nice lady named Karen helped me only to have the hotel not answer her call, she emailed the hotel and is waiting on a response.

Just perfect for bussiness trips

I like it

Great night shift clerk.

No people to check in terrible servicié

The check in was quick and was told thw hotel was under a remodel so its understandable for some things are not in place. The room was good and comfy. We were missing a trash can, wif access but other than that it was ok.

Turnos out they were not serving breakfast and the pool was not working. When I asked for a discount foto not having these announced features, the front desk manager refused.

Great customer service

Nice place...in construction ..pool out of order good costumer service