Most hotels make an effort to accommodate guests when they arrive before posted check in times not The Source. We arrived 10:00am but check in wasn’t until 4:00pm. I asked for a secure location to store our luggage and asked if they could let housekeeping know we’ve arrived and if they could call me when our room was ready. The receptionist says yes and tags our bags so we leave to get some food see some sights. I call 2:30pm and ask if by chance our room is available but told it’s not. We arrive back at the Source at 2:30pm (no call received but our family has medication packed that we need to take. The same receptionist is on the desk checking in other guests… our bags are still sitting in the lobby so I take them and start to leave when the receptionist sees the anger and frustration on my face she calls out that she ‘thinks’ our room is ready now. The hotel promotes itself as a ‘resort’ charging a 25.00/day resort fee, 33.00/day parking fee. Housekeeping did begrudgingly give me an extra ‘free’ bottled water and towels when I asked (we had 3 guests). The Hot Tub and Pool are both in a sorry state of disrepair (the hot tub hand railing is literally hanging on by a broken screw). Overall I would rate the Source about the same as any budget friendly family hotel but with extra costs.

Most hotels make an effort to accommodate guests when they arrive before posted check in times not The Source. We arrived 10:00am but check in wasn’t until 4:00pm. I asked for a secure location to store our luggage and asked if they could let housekeeping know we’ve arrived and if they could call me when our room was ready. The receptionist says yes and tags our bags so we leave to get some food see some sights. I call 2:30pm and ask if by chance our room is available but told it’s not. We arrive back at the Source at 2:30pm (no call received but our family has medication packed that we need to take. The same receptionist is on the desk checking in other guests… our bags are still sitting in the lobby so I take them and start to leave when the receptionist sees the anger and frustration on my face she calls out that she ‘thinks’ our room is ready now. The hotel promotes itself as a ‘resort’ charging a 25.00/day resort fee, 33.00/day parking fee. Housekeeping did begrudgingly give me an extra ‘free’ bottled water and towels when I asked (we had 3 guests). The Hot Tub and Pool are both in a sorry state of disrepair (the hot tub hand railing is literally hanging on by a broken screw). Overall I would rate the Source about the same as any budget friendly family hotel but with extra costs.

great hotel with lots fo foods options. The woods roof top bar is great for watching son set. Smoke has great barbcue and the hotel is nice wish the jets worked better. hotel staff were great very nice went out of there way i would stay here again only thing i suggest is the cleaning housekeeping staff needs to do a better about being consistant. that would not change my stay or experiance thanks all staff from the time i arrived until the time i left great to work with and went out of there way.

great hotel with lots fo foods options. The woods roof top bar is great for watching son set. Smoke has great barbcue and the hotel is nice wish the jets worked better. hotel staff were great very nice went out of there way i would stay here again only thing i suggest is the cleaning housekeeping staff needs to do a better about being consistant. that would not change my stay or experiance thanks all staff from the time i arrived until the time i left great to work with and went out of there way.

When I had to cut short my trip unexpectedly, the front desk couldn't have been nicer about it or more helpful. I really appreciated her kindness.

When I had to cut short my trip unexpectedly, the front desk couldn't have been nicer about it or more helpful. I really appreciated her kindness.

The check in was horrible. The front desk woman, Tania, did a poor and lackadaisical job at giving me any sort of info about the hotel, its amenities and the area in general. She also misquoted me on the cost of parking; telling me that it would be roughly $30 for the stay, and then ended up charging me about $30 per day. But what takes the cake is that my first evening at The Source, the front desk gave a room key to a complete stranger and allowed them access to my room while I was out. My friend and I came back to the room to find the man snooping around, but he bolted out like a bat out of hell after we had returned. This was a pretty hefty violation to mine and my friends safety, but when I reached out to management thru their website, I still have to this day not yet received a response to this issue. Just all around terrible front desk service and management as well. The hotel itself, while clean and not terrible by any means, is very basic. We stayed in a Skyline Suite which was very bland and pretty uncomfortable. The furniture was cheap and very uncomfortable just to sit on. The televisions were very dated and had no smart features, so we’re stuck to watching basic cable the entire stay. The bathroom has no exhaust fan, so if you’re staying with friends or loved ones… enjoy that smell throughout the whole room every morning. The “soaking tub” is barely big enough for a child, let alone an adult. And there is no carpeting throughout the rooms either. Just rugs.

The check in was horrible. The front desk woman, Tania, did a poor and lackadaisical job at giving me any sort of info about the hotel, its amenities and the area in general. She also misquoted me on the cost of parking; telling me that it would be roughly $30 for the stay, and then ended up charging me about $30 per day. But what takes the cake is that my first evening at The Source, the front desk gave a room key to a complete stranger and allowed them access to my room while I was out. My friend and I came back to the room to find the man snooping around, but he bolted out like a bat out of hell after we had returned. This was a pretty hefty violation to mine and my friends safety, but when I reached out to management thru their website, I still have to this day not yet received a response to this issue. Just all around terrible front desk service and management as well. The hotel itself, while clean and not terrible by any means, is very basic. We stayed in a Skyline Suite which was very bland and pretty uncomfortable. The furniture was cheap and very uncomfortable just to sit on. The televisions were very dated and had no smart features, so we’re stuck to watching basic cable the entire stay. The bathroom has no exhaust fan, so if you’re staying with friends or loved ones… enjoy that smell throughout the whole room every morning. The “soaking tub” is barely big enough for a child, let alone an adult. And there is no carpeting throughout the rooms either. Just rugs.