The hotel was renovated on the walls, but the furniture is all old including the AC that is noisy compared to modern AC. The staffs is terrible, i asked to keep my luggage and the bellboy never came... after waiting one hour i asked again and they call him and this time i just wait like 10min. The electronic key does not work, so i walked down for a new one. They reset the key but this does not work. Fortunately, the cleaning lady open the room for us. I ask for sending a new key... but it never came. So, typical complains that the staff ignore request is true. The hotel is overprice... for what you get. There is better options around. The check out i have to wait nearly until 3pm for my room... sounds fair right? Well not, turn out they got a room and even i was there waiting they do not give me any room until i asked. Overrall. I would avoid this hotel.

The hotel was renovated on the walls, but the furniture is all old including the AC that is noisy compared to modern AC. The staffs is terrible, i asked to keep my luggage and the bellboy never came... after waiting one hour i asked again and they call him and this time i just wait like 10min. The electronic key does not work, so i walked down for a new one. They reset the key but this does not work. Fortunately, the cleaning lady open the room for us. I ask for sending a new key... but it never came. So, typical complains that the staff ignore request is true. The hotel is overprice... for what you get. There is better options around. The check out i have to wait nearly until 3pm for my room... sounds fair right? Well not, turn out they got a room and even i was there waiting they do not give me any room until i asked. Overrall. I would avoid this hotel.

I wouldn’t recommend this place to anyone! Staff and manager are no help! Only 1 nice,PROFESSIONAL &reliable lady who cleaned

I wouldn’t recommend this place to anyone! Staff and manager are no help! Only 1 nice,PROFESSIONAL &reliable lady who cleaned

The personal was nice

The personal was nice

I did not have a problem. I’ll recommended 100%

I did not have a problem. I’ll recommended 100%

Bed and pillow

Bed and pillow

I was only abset about the pool not being open but the staff was very nice and a very safe location.

I was only abset about the pool not being open but the staff was very nice and a very safe location.

The hotel is alright. There are not very nice hotels in Villahermosa. The city is very run down. We had a fine stay and parking was avaialble on site.

The hotel is alright. There are not very nice hotels in Villahermosa. The city is very run down. We had a fine stay and parking was avaialble on site.

Bien

Bien

It was wonderful. The pool, and the view, and restaurant all served us well.

It was wonderful. The pool, and the view, and restaurant all served us well.

It is a fun hotel that used to be in a better category than it is now. Pool was unusable cause it was rented out to private function. nice check in staff. Breakfast not great but ok.

It is a fun hotel that used to be in a better category than it is now. Pool was unusable cause it was rented out to private function. nice check in staff. Breakfast not great but ok.

The gym was infested with mosquitoes, no A/C in a room with 100 F humid environment, no fan, nothing. One day they decided to repair a phone booth and drill walls producing a large amount of dust they didn't care I was exercising. The pool was disgustingly dirty. Rooms smelled, dusty blankets, mosquitoes in my room. There was a man wanting to enter my room at 3 AM. I called the reception desk and they never updated me as to what happened to this sinister individual until I had to call and they told me it was a drunk customer entering my room by mistake (?) I got sick and a nurse visited me in my room and they asked to pay $10 USD for the visit? Food was beyond nasty for the prices in dollars they were charging. I was placed in a room with constant noise all night long. My electronic key was blocked every day. I had to got to the reception desk to get it unblocked. They wanted to make sure I was not going to overstay and not pay(?) Water from faucet and shower was not clear, a little greenish, hot water was intermittent, never got a good shower. There was a nasty night reception desk worker that was always giving me a rude service in Spanish. Room attendants were really nice though. I asked them for 2 clean blankets, one that I used to place on the bed so I can lay down on it and the other one to use it to cover myself at night. yack!! I would not stay at this hotel ever again. Not that I plan on returning to this oil, non-touristic nasty town.

The gym was infested with mosquitoes, no A/C in a room with 100 F humid environment, no fan, nothing. One day they decided to repair a phone booth and drill walls producing a large amount of dust they didn't care I was exercising. The pool was disgustingly dirty. Rooms smelled, dusty blankets, mosquitoes in my room. There was a man wanting to enter my room at 3 AM. I called the reception desk and they never updated me as to what happened to this sinister individual until I had to call and they told me it was a drunk customer entering my room by mistake (?) I got sick and a nurse visited me in my room and they asked to pay $10 USD for the visit? Food was beyond nasty for the prices in dollars they were charging. I was placed in a room with constant noise all night long. My electronic key was blocked every day. I had to got to the reception desk to get it unblocked. They wanted to make sure I was not going to overstay and not pay(?) Water from faucet and shower was not clear, a little greenish, hot water was intermittent, never got a good shower. There was a nasty night reception desk worker that was always giving me a rude service in Spanish. Room attendants were really nice though. I asked them for 2 clean blankets, one that I used to place on the bed so I can lay down on it and the other one to use it to cover myself at night. yack!! I would not stay at this hotel ever again. Not that I plan on returning to this oil, non-touristic nasty town.

It was ok, the staff were nice but it could do with a refurbishment. The location is convenient as is the onsite parking.

It was ok, the staff were nice but it could do with a refurbishment. The location is convenient as is the onsite parking.

Bad from the start @430 pm my room was not ready. Had to wait an extra hour. Got a super small room after that. No fridge, no iron. Staff very inexperienced.

Bad from the start @430 pm my room was not ready. Had to wait an extra hour. Got a super small room after that. No fridge, no iron. Staff very inexperienced.

excellent service and food. the staff very attentive to all our requests. I recommend. gracuas

A very nice and modern hotel, right in the center of town but not noisy. The restaurant in the hotel has a nice selection of dishes throught the day and until 10 p.m.

Convenient location, near the Zocolo, and has a nice restaurant. Police posted at the hotel for security. There were a couple of power outages when we were there, but they didn't last long.

Convenient location, near the Zocolo, and has a nice restaurant. Police posted at the hotel for security. There were a couple of power outages when we were there, but they didn't last long.

A very nice and modern hotel, right in the center of town but not noisy. The restaurant in the hotel has a nice selection of dishes throught the day and until 10 p.m.

Very good, centrally locateds