This is a clean, amazingly not noisy for the middle of New York City due to their windows and convenient hotel, near transportation, shopping, and excellent Korean food. I would stay here again. Everything we asked for was given to us, including two queen beds. The room was a good size for NYC. It even had a microwave kitchenette.

From the moment we arrived we were disappointed. No friendly welcome. Photos very misleading. No bar, despite being advertised. Room was very hot, it was November, air conditioning noisy and ineffective. Broken light in room, we were told it would be looked at and it wasn’t. Toilet seat broken, basin tap lose, bathroom door made horrendous noise when open or closed as broken. Generally tired and stained decorative condition. Raised concerns with both hotel and hotels.com and asked to improve our stay. No response. Will not be going back or booking with hotels.com again Location was the only good point.

From the moment we arrived we were disappointed. No friendly welcome. Photos very misleading. No bar, despite being advertised. Room was very hot, it was November, air conditioning noisy and ineffective. Broken light in room, we were told it would be looked at and it wasn’t. Toilet seat broken, basin tap lose, bathroom door made horrendous noise when open or closed as broken. Generally tired and stained decorative condition. Raised concerns with both hotel and hotels.com and asked to improve our stay. No response. Will not be going back or booking with hotels.com again Location was the only good point.

Hotel was spacious, central and good value for all we needed. As we were on the second floor, there was no view but we weren't there long enough to mind. Walls slightly worse for wear, compilling various stains/chips.

Hotel was spacious, central and good value for all we needed. As we were on the second floor, there was no view but we weren't there long enough to mind. Walls slightly worse for wear, compilling various stains/chips.

The pictures are deceptive. I didn't see any large hotel with restaurants and amenities. Must be in another building because this one was small - 4 rooms to each floor. Tiny lobby with elevator. Room looked out into an office building 30 feet away so I had to keep the curtains closed most of the time.

The pictures are deceptive. I didn't see any large hotel with restaurants and amenities. Must be in another building because this one was small - 4 rooms to each floor. Tiny lobby with elevator. Room looked out into an office building 30 feet away so I had to keep the curtains closed most of the time.

The only issue I had was that the bed had a dent and the mattress wasn’t changed when I called to tell the front desk guy. I thought it would’ve been changed since I wasn’t there. It was very uncomfortable to sleep. I still will book. It was my first time experiencing something like that at my favorite hotel.

The only issue I had was that the bed had a dent and the mattress wasn’t changed when I called to tell the front desk guy. I thought it would’ve been changed since I wasn’t there. It was very uncomfortable to sleep. I still will book. It was my first time experiencing something like that at my favorite hotel.

Small room, but adequate and comfortable.

Small room, but adequate and comfortable.

Could never get into the restaurant/bar due to reservations being full. Rooms were tiny. My TV never worked even after informing the front desk.

Could never get into the restaurant/bar due to reservations being full. Rooms were tiny. My TV never worked even after informing the front desk.

Staff was absolutely wonderful. Kind, welcoming and helpful.

Staff was absolutely wonderful. Kind, welcoming and helpful.

checked in , THEN they divulged the elevator was broken. I was not able to walk up 14 floors with luggage at my age. Still trying to get my money back.

checked in , THEN they divulged the elevator was broken. I was not able to walk up 14 floors with luggage at my age. Still trying to get my money back.

It was fine for the price. Neighbors in room next door partied all night and there was no soundproofing

It was fine for the price. Neighbors in room next door partied all night and there was no soundproofing

This hotel was a big disappointment, and is definitely not ‘boutique’ by any stretch of the imagination. I stayed in the North Tower over the road which is apparently not as nice as the South Tower as the rooms are smaller. The room is old, the paint is chipped and it was in dire need of a new lick of paint. The WiFi was intermittent, the shower head broken so water went everywhere. The furniture was tired and had clearly been repaired multiple times, and I was given two coat hangers which was useless for a week of meetings when I needed to hang my clothes. I was on the 16th floor and the water pressure kept coming and going. My door key stopped working on a daily basis and the desk staff were not really very helpful. The room was clean and housekeeping did a great job every day. I suspect this is a case of a landlord taking the money and spending as little as possible to maintain the ‘hotel’. Strong smell of weed in the lift every evening and an elevator that was slow and looked like it would break down at any minute. Would never stay here again.

This hotel was a big disappointment, and is definitely not ‘boutique’ by any stretch of the imagination. I stayed in the North Tower over the road which is apparently not as nice as the South Tower as the rooms are smaller. The room is old, the paint is chipped and it was in dire need of a new lick of paint. The WiFi was intermittent, the shower head broken so water went everywhere. The furniture was tired and had clearly been repaired multiple times, and I was given two coat hangers which was useless for a week of meetings when I needed to hang my clothes. I was on the 16th floor and the water pressure kept coming and going. My door key stopped working on a daily basis and the desk staff were not really very helpful. The room was clean and housekeeping did a great job every day. I suspect this is a case of a landlord taking the money and spending as little as possible to maintain the ‘hotel’. Strong smell of weed in the lift every evening and an elevator that was slow and looked like it would break down at any minute. Would never stay here again.

Checkin staff rude. Lobby was not as pictured. That was at the location across the street. Hotel description said they had a bar, the location across the street said it was the lobby, not a bar, and drinks were limited. We asked if we could eat at the restaurant and were told no. There was a sign in the lobby of our location saying there was a bar. There were scuffs and stains on ealls and ceiling in room. We were given 2 towels even though we paid for 4 people. We had to ask for towels and get towels on out own. Room was clean and housekeeper was nice.

Checkin staff rude. Lobby was not as pictured. That was at the location across the street. Hotel description said they had a bar, the location across the street said it was the lobby, not a bar, and drinks were limited. We asked if we could eat at the restaurant and were told no. There was a sign in the lobby of our location saying there was a bar. There were scuffs and stains on ealls and ceiling in room. We were given 2 towels even though we paid for 4 people. We had to ask for towels and get towels on out own. Room was clean and housekeeper was nice.

Loved our stay. Sometimes the front desk guy wasn’t super friendly but didn’t make a difference for us. Room was very comfortable. Would definitely come back.

Excellent staff kindly and very responsible

Really nice rooms and excellent staff. Truly greeted me every time with a smile and excellent service.

I would stay there again for the two on-site sushi bars and great staff throughout.

Don’t get scared by the google reviews. Excellent location. AC working, shower had great pressure. Fast response and service from the front desk. The north tower doesn’t have a great view but it’s a very New York City experience. Overall loved it! Would come again

The front desk guy was awesome. Rooms are small and no cleanjng products in the kichen and had to go out and buy some.

Expensive hotel, terrible service, bad smell, elevator always broken, only one elevator, unprepared staff, dark. Rating 1

Expensive hotel, terrible service, bad smell, elevator always broken, only one elevator, unprepared staff, dark. Rating 1

Check-in was fast and efficient. Room was nice. Had a balcony. The only thing is there was no lock on the balcony door. I felt someone could enter the room from the ajoining terrace if one wanted to. Other than that, had a good sleep and shower