Was having a problem with my booking at first because my booking was not in their system. So Hotels.com team communicate with the hotels team to settle.manage to get thru at last. Partial Kaabah view. It was a quick stay but i am very grateful to stay here.

Perfect location. Staff are friendly and helpful. Breakfast is excellent. This property offers value to their guests. Will definitely use them again.

Perfect location. Staff are friendly and helpful. Breakfast is excellent. This property offers value to their guests. Will definitely use them again.

My family was staying 4 days , their service was good but the room has bed bugs all around which disappointed me. I hope they will compensate me cuz my mom nd brother affected with bed bugs bite. Thanks

Paid 25% more for the same rooms. With hotels.com. It was so much cheaper at the hotel. Didn't get the king-size bad as per the booking. Breakfast doesn't have many varieties. Staff are as dum as mummys.

Paid 25% more for the same rooms. With hotels.com. It was so much cheaper at the hotel. Didn't get the king-size bad as per the booking. Breakfast doesn't have many varieties. Staff are as dum as mummys.

Thank you Yusuf and Riyad for good services

Thank you Yusuf and Riyad for good services

Yousef i’m thinking you for your support and assistant regarding our hospitality.

Yousef i’m thinking you for your support and assistant regarding our hospitality.

In clock tower probably as close to Haram as is possible.

Nice and clean had a hassle free stay. Found staff courteous and helpful. Rooms were spacious and clean. Bathrooms are quite small not sure same for all rooms .... It's a bit crowded due to different hotels in same towers. Elevator are usually very busy especially around prayers times so always plan ahead. Quite convenient as you can walk right into haram's courtyard. Lots of shops around food courts although similar options. Having breakfast included helps to start the day.

Nice and clean had a hassle free stay. Found staff courteous and helpful. Rooms were spacious and clean. Bathrooms are quite small not sure same for all rooms .... It's a bit crowded due to different hotels in same towers. Elevator are usually very busy especially around prayers times so always plan ahead. Quite convenient as you can walk right into haram's courtyard. Lots of shops around food courts although similar options. Having breakfast included helps to start the day.

In clock tower probably as close to Haram as is possible.

Excellent Hotel

Excellent Hotel

Love how everything was connected

Love how everything was connected

We arrived on Aug 5th and left on Aug 8th 1. We did not get the room we had booked and were put in a suite. 2. The bathroom sink was clogged and we had the tech come 3 times, each time he tried to fix it and it did not work - went right back to clogging. It was horrible using a clogged sink for our 3 days of stay. 3. The AC never went below 23.5C and added to the sunlight from outside, the room was not at all comfortable. We were close to sweating. To summarise, we have been to umrah earlier, stayed in swissotel al maqam, movenpick, zamzam and had way better experiences. We always stay in clock tower due to proximity. We ended up wasting time waiting for technicians to come and fix( total of 6 times for the AC and the sink) and nothing was fixed. We felt the service was terrible and no way deserves more than 1 star rating. We asked the receptionist to refund us our money as we did not get what we paid for. He said he cannot help and to contact expedia. Contacted Expedia, they tried to contact the hotel, which refused to give any refund stating that our booking was non-refundable. There is unfortunately no concept of customer service and trying to rectify their situation even out of courtesy. So I give a zero or 1 star to them. Expedia was gracious enought to offer a $100 coupon on their side for future bookings. Thank you Expedia/hotels.com.

We arrived on Aug 5th and left on Aug 8th 1. We did not get the room we had booked and were put in a suite. 2. The bathroom sink was clogged and we had the tech come 3 times, each time he tried to fix it and it did not work - went right back to clogging. It was horrible using a clogged sink for our 3 days of stay. 3. The AC never went below 23.5C and added to the sunlight from outside, the room was not at all comfortable. We were close to sweating. To summarise, we have been to umrah earlier, stayed in swissotel al maqam, movenpick, zamzam and had way better experiences. We always stay in clock tower due to proximity. We ended up wasting time waiting for technicians to come and fix( total of 6 times for the AC and the sink) and nothing was fixed. We felt the service was terrible and no way deserves more than 1 star rating. We asked the receptionist to refund us our money as we did not get what we paid for. He said he cannot help and to contact expedia. Contacted Expedia, they tried to contact the hotel, which refused to give any refund stating that our booking was non-refundable. There is unfortunately no concept of customer service and trying to rectify their situation even out of courtesy. So I give a zero or 1 star to them. Expedia was gracious enought to offer a $100 coupon on their side for future bookings. Thank you Expedia/hotels.com.

Breakfast was excellent. Chef Dito and Chef Anirban were very good at their service and very courteous. However the air conditioning wasn’t cooling enough and the carpets are dirty and there was a dampness smell on our floor and in our room. The hotel front desk lady Maha was very kind to change my first room as it had a terrible stench and floor was very dirty. The property is in excellent location and very convenient and close to the haram and shopping. I hope they improve their carpets soon!

Breakfast was excellent. Chef Dito and Chef Anirban were very good at their service and very courteous. However the air conditioning wasn’t cooling enough and the carpets are dirty and there was a dampness smell on our floor and in our room. The hotel front desk lady Maha was very kind to change my first room as it had a terrible stench and floor was very dirty. The property is in excellent location and very convenient and close to the haram and shopping. I hope they improve their carpets soon!

I think the bed linen had a strange smell, like cigarettes. the rest was wonderful! Thank you

I think the bed linen had a strange smell, like cigarettes. the rest was wonderful! Thank you

Good location.

Good location.

I had to shout to get my room at 4pm

I had to shout to get my room at 4pm

I’ve been to Makkah 3 times and always stayed at the clock tower. This time I tried another hotel for the ratings and found it to be a huge disappointment. The staff was ridiculously rude, racist and disrespectful. The hotel was dirty. I had to wait for toilet paper every day bc they wouldn’t restock it. I asked for shampoo and they told me only two per stay. Which makes zero sense considering the amount of hair I have and my daughters also had to wash their hair. The breakfast was terrible we ended up going to cafe moment to eat instead. I do not recommend this hotel at all. It’s a 0/10

I’ve been to Makkah 3 times and always stayed at the clock tower. This time I tried another hotel for the ratings and found it to be a huge disappointment. The staff was ridiculously rude, racist and disrespectful. The hotel was dirty. I had to wait for toilet paper every day bc they wouldn’t restock it. I asked for shampoo and they told me only two per stay. Which makes zero sense considering the amount of hair I have and my daughters also had to wash their hair. The breakfast was terrible we ended up going to cafe moment to eat instead. I do not recommend this hotel at all. It’s a 0/10

My Stay during Muharram was so nicely arranged by the Hotel. I had reserved partial Haram view room but it had a Full Kaaba view. Breakfast was very delicious and nicely laid out.

The hotel is excellent. Location is perfect. Cannot fault the hotel. Definitely book again