We love the JW. Having an indoor, secure walk to and from Lucas Oil is a huge plus. The room and public areas were very clean and service was impeccable.

We love the JW. Having an indoor, secure walk to and from Lucas Oil is a huge plus. The room and public areas were very clean and service was impeccable.

Front drive staff was very helpful directing us on parking options, helping get us unloaded and having a luggage cart with staff help us up to our room. Front desk check in was seemless, and our room was clean and in good shape. One of the restaurants was under renovation, so dining options were less than optimal, but food we did get was good. Not really a fan of having to go to the second floor for ice and use of a microwave, for the price we paid each night, but that's really a logistics issue, not related to the level of service.

Front drive staff was very helpful directing us on parking options, helping get us unloaded and having a luggage cart with staff help us up to our room. Front desk check in was seemless, and our room was clean and in good shape. One of the restaurants was under renovation, so dining options were less than optimal, but food we did get was good. Not really a fan of having to go to the second floor for ice and use of a microwave, for the price we paid each night, but that's really a logistics issue, not related to the level of service.

Disappointing stay for a JW Marriott. No concierge. Not the cleanest. Standard has definitely dropped for a premium hotel.

Disappointing stay for a JW Marriott. No concierge. Not the cleanest. Standard has definitely dropped for a premium hotel.

Only I can say The hotel gym was good and spacious however the room was very noisy from the near rooms same floor and above as it seems is not sound proof I can hear the shower next room even noice from the street side police ambulance people though it was 20 th floor

Only I can say The hotel gym was good and spacious however the room was very noisy from the near rooms same floor and above as it seems is not sound proof I can hear the shower next room even noice from the street side police ambulance people though it was 20 th floor

Really lovely stay in Indianapolis. Staff couldn’t have been nicer. Lovely rooms, great amenities, nice gym, food was great - only tried the breakfast but excellent.

Really lovely stay in Indianapolis. Staff couldn’t have been nicer. Lovely rooms, great amenities, nice gym, food was great - only tried the breakfast but excellent.

I came into town from Michigan to take my 13-year-old niece to the pink concert. I got a double queen corner suite. I thought the beds would be more comfortable they weren’t. I thought the pillows would be better than feathers. They were not. I’m allergic to feathers. I didn’t know this until it was time for me to go to bed. By the time we were going to bed. it was 1 o’clock in the morning and The front desk wasn’t answering the phone when I called so I’m allergic to feathers and hand to sleep with feather pillows! I barely slept. I woke up congested. My eyes were red and puffy. My throat was itchy and getting my car from Valley. Parking was ridiculous. $75 in valet parking was not worth the headache or the hassle for almost $400. I should’ve saved my money and stayed at the Holiday Inn!

Beautiful hotel. Very nice rooms and clean comfortable bed. Great view of downtown. Staff was very nice and very helpful.

I came into town from Michigan to take my 13-year-old niece to the pink concert. I got a double queen corner suite. I thought the beds would be more comfortable they weren’t. I thought the pillows would be better than feathers. They were not. I’m allergic to feathers. I didn’t know this until it was time for me to go to bed. By the time we were going to bed. it was 1 o’clock in the morning and The front desk wasn’t answering the phone when I called so I’m allergic to feathers and hand to sleep with feather pillows! I barely slept. I woke up congested. My eyes were red and puffy. My throat was itchy and getting my car from Valley. Parking was ridiculous. $75 in valet parking was not worth the headache or the hassle for almost $400. I should’ve saved my money and stayed at the Holiday Inn!

I recently stayed at the JW Marriott in Indianapolis and had an exceptional experience. The hotel boasts a stunning location, just a short walk from the heart of downtown and major attractions. The staff were incredibly welcoming and attentive, making check-in a breeze. My room was spacious, beautifully decorated, and offered breathtaking views of the city skyline. The bed was incredibly comfortable, ensuring a restful night’s sleep. I also enjoyed the amenities, particularly the on-site restaurant, which offered delicious dining options. The fitness center was well-equipped, allowing me to maintain my workout routine during my stay. Overall, the JW Marriott provided a perfect blend of luxury and convenience. I highly recommend it to anyone visiting Indianapolis and will certainly return on my next trip!

Great stay! Have stayed her before. Very comfy. Staff was great!

Great stay! Have stayed her before. Very comfy. Staff was great!

The first impression I had was the overwhelming marijuana smell in the parking garage as we arrived. The second impression was an electrical box/outlet pulled out of the wall and hanging by wires in the walkway near the elevators in the lobby. It’s not something I would expect from a “luxury” hotel. It immediately gave low end motel vibes. Our room seemed nice at first glance, but we had numerous issues that came up throughout our stay. The fridge made a loud pinging noise every thirty minutes or so, which made sleeping difficult. We eventually called and asked if we could unplug it so we could finally get some quality rest. The bathroom lighting was a dull yellow color, and not bright like most high end hotels. I had to use the room mirror for my makeup due to the bad lighting. We requested more towels on the second day of our stay but they never showed up. We had to ask multiple times, and they didn’t provide enough to accommodate all four of us. The elevators didn’t work correctly at times. At one point the elevator got stuck between floors and wouldn’t do anything for a concerning amount of time. During this time multiple people that were on the elevator started complaining about the large amount of issues they had with the elevators during their stay. Scary moment for sure. We had a nice view from our room but that was the only nice thing. We experienced so many issues that shouldn’t happen at a 4 star hotel. I wouldn’t recommend staying here if you’re looking for luxury

The first impression I had was the overwhelming marijuana smell in the parking garage as we arrived. The second impression was an electrical box/outlet pulled out of the wall and hanging by wires in the walkway near the elevators in the lobby. It’s not something I would expect from a “luxury” hotel. It immediately gave low end motel vibes. Our room seemed nice at first glance, but we had numerous issues that came up throughout our stay. The fridge made a loud pinging noise every thirty minutes or so, which made sleeping difficult. We eventually called and asked if we could unplug it so we could finally get some quality rest. The bathroom lighting was a dull yellow color, and not bright like most high end hotels. I had to use the room mirror for my makeup due to the bad lighting. We requested more towels on the second day of our stay but they never showed up. We had to ask multiple times, and they didn’t provide enough to accommodate all four of us. The elevators didn’t work correctly at times. At one point the elevator got stuck between floors and wouldn’t do anything for a concerning amount of time. During this time multiple people that were on the elevator started complaining about the large amount of issues they had with the elevators during their stay. Scary moment for sure. We had a nice view from our room but that was the only nice thing. We experienced so many issues that shouldn’t happen at a 4 star hotel. I wouldn’t recommend staying here if you’re looking for luxury

Wow! What a great hotel. Located within walking distance of several good restaurants, the convention center, and Lucas Oil Stadium.

Wow! What a great hotel. Located within walking distance of several good restaurants, the convention center, and Lucas Oil Stadium.

Beautiful view. Room comfortable and spacious

Beautiful view. Room comfortable and spacious

Everyone was awesome

Great customer service

OP breakfast was over priced and unseasoned. The fruit was good.

We came for two different sporting events, and a concert. The hotel had everything we needed and was very nice.

Everything was perfect!

Nice property!!

Good

Good

Close to a lot of attractions. Area felt pretty safe!

Great place to live