It is the best hotel in the area.

It is the best hotel in the area.

Excellent stay; loves the room and the hotels’ location. Will definitely stay again!

Excellent stay; loves the room and the hotels’ location. Will definitely stay again!

Beautiful hotel. Large comfortable bed and room. My refrigerator did not work, but I didn’t intend on using it anyhow. I think there should be a wider variety of foods at the restaurant. Other than that, a great stay!

Beautiful hotel. Large comfortable bed and room. My refrigerator did not work, but I didn’t intend on using it anyhow. I think there should be a wider variety of foods at the restaurant. Other than that, a great stay!

The front desk employee, I’m sorry I forgot her name, was very helpful. She was polite and professional and answered all my questions. She went above and beyond to give me tips about the area and and ways to save money. The staff overall were fantastic.

The front desk employee, I’m sorry I forgot her name, was very helpful. She was polite and professional and answered all my questions. She went above and beyond to give me tips about the area and and ways to save money. The staff overall were fantastic.

Too expensive for the value offered. Please put regular coffee in the rooms!

Too expensive for the value offered. Please put regular coffee in the rooms!

This hotel exceeded all my expectations! The staff were incredibly friendly, and the service was prompt and efficient. The food was fantastic, leaving nothing to be desired. They truly make visitors from Pitt and new students feel welcomed. Additionally, the proximity to the quad and the University of Pittsburgh is the perfect bonus! Highly recommend!

Nice property. It obviously gets a lot of traffic with obvious signs of wear and tear on some of the furniture in the common areas. In our room, there was a small leak from the cold water handle at the sink and the seal on the shower door was falling off. Beds were comfortable and the room was nicely appointed overall.

Nice property. It obviously gets a lot of traffic with obvious signs of wear and tear on some of the furniture in the common areas. In our room, there was a small leak from the cold water handle at the sink and the seal on the shower door was falling off. Beds were comfortable and the room was nicely appointed overall.

Awesome time.

Awesome time.

Great property

Great property

Beautiful hotel but some staff members had a terrible attitude.

We booked(made a reservation) for the oaklander and just before check in we received an email that our reservation was canceled! Received a call and they stated that they didnt have enough rooms to accomodate. What is the point of making a reservation?! So then the person on the phone found us a room at the red roof inn (mcknight rd, pittsburgh) which we were told it would be comparable to the oaklander. It was not. We will not be staying at the oaklander or red roof inn again.

We booked(made a reservation) for the oaklander and just before check in we received an email that our reservation was canceled! Received a call and they stated that they didnt have enough rooms to accomodate. What is the point of making a reservation?! So then the person on the phone found us a room at the red roof inn (mcknight rd, pittsburgh) which we were told it would be comparable to the oaklander. It was not. We will not be staying at the oaklander or red roof inn again.

Beautiful hotel but some staff members had a terrible attitude.

Location was perfect - there to check out CMU and Pitt, see a Pirates game, site and visit Pittsburgh fries. Clean, well designed, outstanding staff. We would have had dinner or a beverage on the top floor, but only stayed for one night.

Location was perfect - there to check out CMU and Pitt, see a Pirates game, site and visit Pittsburgh fries. Clean, well designed, outstanding staff. We would have had dinner or a beverage on the top floor, but only stayed for one night.

good

good

The best place in pgh

The best place in pgh

After 1st night, I would have given this hotel 5 stars, but I am disappointed in how they handled (or didn’t handle) a power outage. Though the power outage was not their fault, there was virtually no attempt to communicate with us, even to simply explain that it was a city-wide issue, out of their control. I receive text after text in terms of upgrading and paying more for additions, but there can’t be one text to explain the power outage and how it was affecting guests, along with maybe some suggestions on where to find air conditioning and places to charge our electronics? I felt isolated and clueless. I tried the operator and no one answered until I tried many more times. I went up to the front desk and they said there is no power and didn’t know when it would be back on. I’m in a city unfamiliar to me and couldn’t even track the electric company on my own. We slept with no a/c, I couldn’t use my cpap machine, so I barely slept. I woke up exhausted, and while everyone was helpful upon checking out, it felt odd that no one mentioned the outage, and simply apologize for the inconvenience. Even if not hotel’s fault, this is a 4-5 star hotel, and it is just kind and professional to check in on the guests. Even with mass email. Unless I brought it up, no one mentioned it. My problem wasn’t that they couldn’t fix the outage more quickly (it was over 12 hours), it was that they pretended it wasn’t happening. And prior to that, the staff everywhere was EXCELLENT!

After 1st night, I would have given this hotel 5 stars, but I am disappointed in how they handled (or didn’t handle) a power outage. Though the power outage was not their fault, there was virtually no attempt to communicate with us, even to simply explain that it was a city-wide issue, out of their control. I receive text after text in terms of upgrading and paying more for additions, but there can’t be one text to explain the power outage and how it was affecting guests, along with maybe some suggestions on where to find air conditioning and places to charge our electronics? I felt isolated and clueless. I tried the operator and no one answered until I tried many more times. I went up to the front desk and they said there is no power and didn’t know when it would be back on. I’m in a city unfamiliar to me and couldn’t even track the electric company on my own. We slept with no a/c, I couldn’t use my cpap machine, so I barely slept. I woke up exhausted, and while everyone was helpful upon checking out, it felt odd that no one mentioned the outage, and simply apologize for the inconvenience. Even if not hotel’s fault, this is a 4-5 star hotel, and it is just kind and professional to check in on the guests. Even with mass email. Unless I brought it up, no one mentioned it. My problem wasn’t that they couldn’t fix the outage more quickly (it was over 12 hours), it was that they pretended it wasn’t happening. And prior to that, the staff everywhere was EXCELLENT!

Great location to tour PITT and CMU. Good food in restaurant for breakfast.

Nice modern design, spacious room and friendly staff at reception and valet. We were disappointed that there was no on-premises coffee shop open during our visit, only breakfast service at the hotel restaurant/bar. At night, the restaurant/bar was fully taken by events both Saturday and Sunday nights, so no place to grab a nightcap (or food). Supposed a very limited menu was available for room delivery via a QR code, but the options weren’t appealing and there were no in-room snacks.

Nice modern design, spacious room and friendly staff at reception and valet. We were disappointed that there was no on-premises coffee shop open during our visit, only breakfast service at the hotel restaurant/bar. At night, the restaurant/bar was fully taken by events both Saturday and Sunday nights, so no place to grab a nightcap (or food). Supposed a very limited menu was available for room delivery via a QR code, but the options weren’t appealing and there were no in-room snacks.