I think very carefully before leaving a bad review. It's been 3 weeks and we still feel the same way so here are my comments: We booked this Ryokan for 1 night last minute and got it for the "bargain" price of $401 USD. It was supposed to be a Mountain View room with a private soaking tub on the patio in a hotel that advertises natural hot spring water. What we got was a room overlooking the street in the Mountain View Building, a teeny tiny bathtub that you fill up with tap water, also overlooking the street. The spring water was downstairs. Not what we wanted though since it was raining, and we were looking forward to spending the day together privately. Check in was quite late in the day and checkout was 10 a.m. In general the building was in dire need of updating. I know what a $400 a night room should be like and this was most definitely not it. All in all, it was a very poor value.

I think very carefully before leaving a bad review. It's been 3 weeks and we still feel the same way so here are my comments: We booked this Ryokan for 1 night last minute and got it for the "bargain" price of $401 USD. It was supposed to be a Mountain View room with a private soaking tub on the patio in a hotel that advertises natural hot spring water. What we got was a room overlooking the street in the Mountain View Building, a teeny tiny bathtub that you fill up with tap water, also overlooking the street. The spring water was downstairs. Not what we wanted though since it was raining, and we were looking forward to spending the day together privately. Check in was quite late in the day and checkout was 10 a.m. In general the building was in dire need of updating. I know what a $400 a night room should be like and this was most definitely not it. All in all, it was a very poor value.

You can’t beat a hot soak while looking at the mountains. The staff were excellent. No difficulties even with the language barrier. I love this hotel!

You can’t beat a hot soak while looking at the mountains. The staff were excellent. No difficulties even with the language barrier. I love this hotel!

The catering is very poor. Almost everything in dinner and breakfast is wild.

The catering is very poor. Almost everything in dinner and breakfast is wild.

The staff is very helpful, he helped us grab luggages to storeroom when we came early. And we appreciated how they take care of our shoes when we leave the hotel and back. The room was the most Japanese style ever for all hotels we stayed during the trip. I love the water streaming decoration outside bedroom, it made me calm and relax. The hot spring was unbeatable, the only regret was I was too late to book the outdoor ones.

The staff is very helpful, he helped us grab luggages to storeroom when we came early. And we appreciated how they take care of our shoes when we leave the hotel and back. The room was the most Japanese style ever for all hotels we stayed during the trip. I love the water streaming decoration outside bedroom, it made me calm and relax. The hot spring was unbeatable, the only regret was I was too late to book the outdoor ones.

Very nice authentic onsen hotel, conveniently located just next to the Togetsu-kyo bridge. Private bath in room is also nice and clean, food is good up to general onsen hotel standard, you can see food has been prepared with lots of thought.

Very nice authentic onsen hotel, conveniently located just next to the Togetsu-kyo bridge. Private bath in room is also nice and clean, food is good up to general onsen hotel standard, you can see food has been prepared with lots of thought.

The service at this ryokan was top notch. Amenities above and beyond average western style hotels! Would recommend to stay for sure!

The service at this ryokan was top notch. Amenities above and beyond average western style hotels! Would recommend to stay for sure!

Amazing stay. At the end of the Togetsukyo bridge close to a number of eateries. Staff were friendly and welcoming. Appears it was only stairs with no shoes in the hotel. Had a river side view with personal hot bath.

Amazing stay. At the end of the Togetsukyo bridge close to a number of eateries. Staff were friendly and welcoming. Appears it was only stairs with no shoes in the hotel. Had a river side view with personal hot bath.

Amazing ryokan. Perfectly located and the rooms with Japanese bath overlooking the bridge are incredible. Dinner and breakfast are well worth including for a true Kyoto Ryokan experience.

Amazing ryokan. Perfectly located and the rooms with Japanese bath overlooking the bridge are incredible. Dinner and breakfast are well worth including for a true Kyoto Ryokan experience.

The staff was wonderful and treated us extremely well from the moment we walked in the door. We stayed in the Japanese style room with semi-open air bath. It exceeded all my expectations. Very spacious room with an absolutely beautiful view of the river and mountains from the room and bathtub. Spent a lot of time relaxing in the tub and also tried out the onsen at the hotel. Staying here was definitely the highlight of our trip so far. We splurged on this hotel room as it costs way more than the rest of our lodging during our trip but we are so glad that we did. The location is fantastic for a relaxing stay in Arashiyama away from the bustle of the city. I would absolutely stay here again if I return to Kyoto in the future.

The staff was wonderful and treated us extremely well from the moment we walked in the door. We stayed in the Japanese style room with semi-open air bath. It exceeded all my expectations. Very spacious room with an absolutely beautiful view of the river and mountains from the room and bathtub. Spent a lot of time relaxing in the tub and also tried out the onsen at the hotel. Staying here was definitely the highlight of our trip so far. We splurged on this hotel room as it costs way more than the rest of our lodging during our trip but we are so glad that we did. The location is fantastic for a relaxing stay in Arashiyama away from the bustle of the city. I would absolutely stay here again if I return to Kyoto in the future.

This is an awesome place to stay. We had our own en-suite onsen and a waterfall. We loved the minimalist Japanese decor and enjoyed sleeping on the comfortable mattresses on the floor. A wonderful ryokan experience!

This is an awesome place to stay. We had our own en-suite onsen and a waterfall. We loved the minimalist Japanese decor and enjoyed sleeping on the comfortable mattresses on the floor. A wonderful ryokan experience!

Room was clean and comfortable, cost was reasonable, and staff were hospitable. And you can also rental yukata. One thing that was little shame was dining service. We had thought room dining service, but dining service were offered in their own restaurant. Of course, dining was good quality and very delicious. So, i think that pre-mentioning about dining service would be better for both host and tourist. ※ There are no smoking place in and around accomodation. I guess that Arashiyama is non-smoking area.

Room was clean and comfortable, cost was reasonable, and staff were hospitable. And you can also rental yukata. One thing that was little shame was dining service. We had thought room dining service, but dining service were offered in their own restaurant. Of course, dining was good quality and very delicious. So, i think that pre-mentioning about dining service would be better for both host and tourist. ※ There are no smoking place in and around accomodation. I guess that Arashiyama is non-smoking area.

First ryokan experience and it was an amazing one. All the staff were extra friendly even though we don’t speak much Japanese

First ryokan experience and it was an amazing one. All the staff were extra friendly even though we don’t speak much Japanese

Worst stay I’ve ever had. We left after one night even though we couldn’t get a refund. Issues: - Bathroom was covered in mold and bathroom smelled like mold. - Toilet smelled terrible - No soap in bathroom - Wi-Fi doesn’t work - Dinner was inedible and left halfway through. Felt sick after eating the small amount we did eat. - Don’t dare to try breakfast

Worst stay I’ve ever had. We left after one night even though we couldn’t get a refund. Issues: - Bathroom was covered in mold and bathroom smelled like mold. - Toilet smelled terrible - No soap in bathroom - Wi-Fi doesn’t work - Dinner was inedible and left halfway through. Felt sick after eating the small amount we did eat. - Don’t dare to try breakfast

Elegant ryokan , friendly service , great food

Elegant ryokan , friendly service , great food

Amazing Ryokan experience. Our shoes were even warmed on one of the days. They even provided ice water for after the onsens. Definitely recommend splurging for one of the rooms with the in room private bath.

Amazing Ryokan experience. Our shoes were even warmed on one of the days. They even provided ice water for after the onsens. Definitely recommend splurging for one of the rooms with the in room private bath.

Rey good

Rey good