The experience was very pathetic. This property doesn't deserve to be a 5 star. 1. There's no-one at front desk during night to take your query/issue. 2. The food was tasteless and overpriced. 3. The showers were not working properly and no-one addressed it. You need to ask for dental kits and body lotions which should be provided by default. 4. The bar was not functional and they didn't inform about it earlier. 5. For any service at dining, you need to ask 3-4 times. 6. The games room is not at all maintained. The staff has only 1 solution for all your problems "We are sorry sir/ma'am". Overall, it deserves even less than 1 star rating. NOT AT ALL RECOMMENDED

The experience was very pathetic. This property doesn't deserve to be a 5 star. 1. There's no-one at front desk during night to take your query/issue. 2. The food was tasteless and overpriced. 3. The showers were not working properly and no-one addressed it. You need to ask for dental kits and body lotions which should be provided by default. 4. The bar was not functional and they didn't inform about it earlier. 5. For any service at dining, you need to ask 3-4 times. 6. The games room is not at all maintained. The staff has only 1 solution for all your problems "We are sorry sir/ma'am". Overall, it deserves even less than 1 star rating. NOT AT ALL RECOMMENDED

Well maintained resort with friendly, polite and courteous staff. From check-in to check-out, had an amazing experience. The valley view from the room was spectacular and the resorts green space was very well maintained. Front desk staff greets you, escorts you to the room and politely shows the amenities in the room. Food at the buffet breakfast and dinner was delicious with a wide variety of Indian and continental dishes. The restaurant manager AkhiI and his staff provided excellent service. I also used the spa for a three day massage therapy. The massage therapist was very good and I felt rejuvenated after the session. Overall an excellent stay and will stay at this resort again.

Well maintained resort with friendly, polite and courteous staff. From check-in to check-out, had an amazing experience. The valley view from the room was spectacular and the resorts green space was very well maintained. Front desk staff greets you, escorts you to the room and politely shows the amenities in the room. Food at the buffet breakfast and dinner was delicious with a wide variety of Indian and continental dishes. The restaurant manager AkhiI and his staff provided excellent service. I also used the spa for a three day massage therapy. The massage therapist was very good and I felt rejuvenated after the session. Overall an excellent stay and will stay at this resort again.

The property is very tired. Despite only being 6 years old (so we were told) it looks more like a few decades old from the state of it - bubbling paint on walls, chips and cracks and just a bit dirty everywhere with old looking furniture and decor and a musty smell throughout. We stayed at the Fragrant Nature in Kochi and loved it. That’s why we chose to stay here in Munnar but it just hasn’t been looked after as well. All fixable though with a bit of love from hotel management. On the positive side the views were amazing and the walking activities were great with a knowledgeable guide. The food was good but not great for Kerala food (the bar is high though!) and the staff were very attentive - although being woken up both mornings by them calling our room to see if we were joining an activity or headed to breakfast was far from ideal.

The property is very tired. Despite only being 6 years old (so we were told) it looks more like a few decades old from the state of it - bubbling paint on walls, chips and cracks and just a bit dirty everywhere with old looking furniture and decor and a musty smell throughout. We stayed at the Fragrant Nature in Kochi and loved it. That’s why we chose to stay here in Munnar but it just hasn’t been looked after as well. All fixable though with a bit of love from hotel management. On the positive side the views were amazing and the walking activities were great with a knowledgeable guide. The food was good but not great for Kerala food (the bar is high though!) and the staff were very attentive - although being woken up both mornings by them calling our room to see if we were joining an activity or headed to breakfast was far from ideal.

Excellent property, beautiful scenery, and wonderful staff.

Excellent property, beautiful scenery, and wonderful staff.

Great experience. Amazing view. All staff very good

Great experience. Amazing view. All staff very good

The staff was amazing and properly location is on top of the mountain so views are just extraordinary

The staff was amazing and properly location is on top of the mountain so views are just extraordinary

Awesome property with great views and service

Awesome property with great views and service

Fragrant Nature is located on hill side. Location is superb. Rooms are spacious and well furnished, creating a very nice atmosphere. They have excellent SPA services. Food is nothing special but good.

Fragrant Nature is located on hill side. Location is superb. Rooms are spacious and well furnished, creating a very nice atmosphere. They have excellent SPA services. Food is nothing special but good.

Amazing experience. Beautiful views

Amazing experience. Beautiful views

Great

Great experience, buetiful views Comfortable specious room But need to know that the road to the hotel is bad, with pitholes and abrupt edge

Great experience, buetiful views Comfortable specious room But need to know that the road to the hotel is bad, with pitholes and abrupt edge

The hotel was amazing and had a great view. Enjoyed the food and a great customer service. The hotel even rented us a car to go sight seeing and experience Munnar. The road to get to the hotel was terrible. Except that, amazing experience

The hotel was amazing and had a great view. Enjoyed the food and a great customer service. The hotel even rented us a car to go sight seeing and experience Munnar. The road to get to the hotel was terrible. Except that, amazing experience

This property has stunning views which in itself is a good enough reason to stay there. The staff were very nice and made our stay enjoyable. The property is a little tired and could do with some maintenance, particularly in the bedroom. The bedroom is a very generous size with fabulous views.

Good hotel. Good srvice. Best view But nothing to do in the evenings. Very high price for anything extra. A bottle of minral water 120++. Pay for same bottle 10 ropi at local resturant!

Good hotel. Good srvice. Best view But nothing to do in the evenings. Very high price for anything extra. A bottle of minral water 120++. Pay for same bottle 10 ropi at local resturant!

The hotel is impressive upon first glance, but when you look a little more closely, many things are not up to 5 star standards. Most staff were very pleasant and helpful, but we had only just arrived after a 5 hour drive and the tour organizer was hassling us to choose which activity we wanted to take part in, presumably because they are not free and he was probably on commission. Way too persistent. Pillows in the room smelt strongly of wood fire smoke and rugs next to the bed were very slippy. No instructions for the fir in the room, or any way if turning it on. No room service menu in the room. However, the dinner buffet was enjoyable, and the views were wonderful. Drive up to the property was nothing to write home about, very dirty and unkempt. Music for the evening bonfire wasn't really appropriate.

The hotel is impressive upon first glance, but when you look a little more closely, many things are not up to 5 star standards. Most staff were very pleasant and helpful, but we had only just arrived after a 5 hour drive and the tour organizer was hassling us to choose which activity we wanted to take part in, presumably because they are not free and he was probably on commission. Way too persistent. Pillows in the room smelt strongly of wood fire smoke and rugs next to the bed were very slippy. No instructions for the fir in the room, or any way if turning it on. No room service menu in the room. However, the dinner buffet was enjoyable, and the views were wonderful. Drive up to the property was nothing to write home about, very dirty and unkempt. Music for the evening bonfire wasn't really appropriate.

Excellent stay in every way

Excellent stay in every way

Aesthetically, this hotel is new and the rooms and grounds are beautiful. I did however feel as though the hotel did not have a personality. This hotel has two restaurants : one is a sizzler style which should be revamped entirely. Garçons restaurant serves both Indian and random continental dishes. Between the 2 restaurants it appears as though they were not specializing in any one thing. Everything was average and nothing was great. Great location for treks through the plantations.

Aesthetically, this hotel is new and the rooms and grounds are beautiful. I did however feel as though the hotel did not have a personality. This hotel has two restaurants : one is a sizzler style which should be revamped entirely. Garçons restaurant serves both Indian and random continental dishes. Between the 2 restaurants it appears as though they were not specializing in any one thing. Everything was average and nothing was great. Great location for treks through the plantations.