This hotel was a pleasant surprise. I had not heard much of it. It was modern and the staff was so friendly. Great amenities and the breakfast included was fantastic.

Hotel had a convenient location, was clean with great amenities. Beds could have been a little firmer. They were quite soft and lacked support.

Hotel had a convenient location, was clean with great amenities. Beds could have been a little firmer. They were quite soft and lacked support.

The hotel and room were tastefully decorated, the room was clean, new, very comfortable. I will stay there each time I’m I. Kelowna again.

The hotel and room were tastefully decorated, the room was clean, new, very comfortable. I will stay there each time I’m I. Kelowna again.

We had a really good stay here!! The breakfast included was one of the best included breakfasts by far! Everything was clean and well kept. Would stay here again. Only issue we had was with the wifi going out and then not being able to Cast to the TV.

We had a really good stay here!! The breakfast included was one of the best included breakfasts by far! Everything was clean and well kept. Would stay here again. Only issue we had was with the wifi going out and then not being able to Cast to the TV.

Really nice hotel ! We paid through hotels.com and it was very reasonable. The pool was nice, and the room had a sofa bed which was amazing for our family of 5. Checkin and checkout was easy and they were super friendly and accommodating!

Really nice hotel ! We paid through hotels.com and it was very reasonable. The pool was nice, and the room had a sofa bed which was amazing for our family of 5. Checkin and checkout was easy and they were super friendly and accommodating!

Friendly staff, very attentive when walking by front desk. Breakfast was delicious and was different both days we were there. My only concern was that the TV in our room kept freezing and you’d have to restart it to get it to work again.

Friendly staff, very attentive when walking by front desk. Breakfast was delicious and was different both days we were there. My only concern was that the TV in our room kept freezing and you’d have to restart it to get it to work again.

Great place, modern, clean. I love the sectional sofa, nice place to unwind. A bit noisy with the road nearby, otherwise nice place and will stay again.

Great place, modern, clean. I love the sectional sofa, nice place to unwind. A bit noisy with the road nearby, otherwise nice place and will stay again.

Street noise loud Rooms. Clean Check in a little confusing Good location

Street noise loud Rooms. Clean Check in a little confusing Good location

This place is really surprisingly awesome! The included breakfast is really good, not basic. The rooms are large and the bed was amazing. There is a full bar and restaurant in the lobby, staff are great, pool and hot tub plus a large gym. It’s not by the lake but the price reflects this and it’s not far to anything. I had a great stay!

There was a lot of street noise in our room. Property overall was very nice.

Good value for your money

There was a lot of street noise in our room. Property overall was very nice.

The leather/pleather automan and seat coverings are not cleaned properly. The building is not very soundproof (windows don't block out highway sounds), stomping and plumbing (toilet flushing) (from guest staying above) extremely loud. Check-in person helpful. All else average and satisfying.

Clean, spacious and convenient hotel. Staff is very pleasant and courteous!! Breakfast was a great idea with good choices.

Clean

Good customer service

Nice hotel, room was spacious . Staff were friendly and went out of their way to help . Breakfast was nice touch , was basic. Did the job, maybe add some muffins , more fresh fruit . The coffee was awful , only option was dark roast which tasted terrible . Need a medium roast coffee. Appreciate the nice ice water at the front . Room was nice , spacious and very quiet. Sorry housekeeping did not do a good job. Asked for room to be cleaned and they only changed the sheets and gave us more towels. Floor was still dirty , washroom was dirty . Dirt on sink and bathtub . You can tell nothing was cleaned in washroom. Disappointed to see a dirty room still . None the less overall I would still stay here again , overall hotel was nice and staff were great ! Please improve housekeeping. That’s very important

The Hotel presents itself as a very nice almost “resort like” building that you would see in say: Mexico. It’s just off the main road, and the rear abuts. The Desk check in staff was most courteous, efficient, and professional. Ana also answered my questions regarding the nearby Town, points of interest, and Restaurants. The room was well laid out, spotlessly clean, and the bed comfortable. Pillow options were good. We’ve stayed at the Hyatt Kelowna Hotels before, and its clear that these people know what they’re doing in operating a hotel, and they do it very well. Clean efficient, well decorated and with a decent bed to sleep in. Room; The room was spacious, clean and the furniture well positioned. The bathroom was clean and large enough for a couple to prepare in the morning to start their day. Coffee maker and small fridge are always appreciated when travelling, and this room had each. The bed was large and comfortable, and an assortment of pillows allowed a guest to choose firm or soft depending on your preferences. The room faced the back lot and was quiet in the night. The only criticism I have is i was reluctant to use the safe as it was not secured at all to the wall or wall stud. It was easily liftable for a thief to cart away. When you have seen a thief hoist a Clothes Drier on his shoulders and ride it away on a mountain bike, this safe would be no challenge for him. Please secure the safes better. Overall, Hyatt did a good job here with running a Hotel.

Very nice clean room . Central location.

The Hotel presents itself as a very nice almost “resort like” building that you would see in say: Mexico. It’s just off the main road, and the rear abuts. The Desk check in staff was most courteous, efficient, and professional. Ana also answered my questions regarding the nearby Town, points of interest, and Restaurants. The room was well laid out, spotlessly clean, and the bed comfortable. Pillow options were good. We’ve stayed at the Hyatt Kelowna Hotels before, and its clear that these people know what they’re doing in operating a hotel, and they do it very well. Clean efficient, well decorated and with a decent bed to sleep in. Room; The room was spacious, clean and the furniture well positioned. The bathroom was clean and large enough for a couple to prepare in the morning to start their day. Coffee maker and small fridge are always appreciated when travelling, and this room had each. The bed was large and comfortable, and an assortment of pillows allowed a guest to choose firm or soft depending on your preferences. The room faced the back lot and was quiet in the night. The only criticism I have is i was reluctant to use the safe as it was not secured at all to the wall or wall stud. It was easily liftable for a thief to cart away. When you have seen a thief hoist a Clothes Drier on his shoulders and ride it away on a mountain bike, this safe would be no challenge for him. Please secure the safes better. Overall, Hyatt did a good job here with running a Hotel.

Noisy at night

Poor service

Poor service

I didn’t like the fact that the pool was not accessible for the duration of our stay. Although, they gave us an option to use the public pool across the street for free, it would’ve been nicer to have the pool accessible in the hotel as this was one of the reasons why we chose to stay at Hyatt place in the first place.

Good