No parking space. Have to walk .

No parking space. Have to walk .

The amenities is the main reason I stay here. The Spa and Aquatic area are wonderful. I have been to other locations in the area & always run into a few hot spring tubs out of service & or just not enough staffing to maintain, but this location is good. I have never ran into shutdowns and they keep up their property. The hotel rooms are good not the best but they are good enough to sleep and rest in. When I go to this property I don't spend anytime in the room so just the fact that the room is clean and convininet is good for me. The area is safe and the amenities are top notch.

The amenities is the main reason I stay here. The Spa and Aquatic area are wonderful. I have been to other locations in the area & always run into a few hot spring tubs out of service & or just not enough staffing to maintain, but this location is good. I have never ran into shutdowns and they keep up their property. The hotel rooms are good not the best but they are good enough to sleep and rest in. When I go to this property I don't spend anytime in the room so just the fact that the room is clean and convininet is good for me. The area is safe and the amenities are top notch.

Good place to relax and rejuvenate

Good place to relax and rejuvenate

I was not expecting to pay more money to have access to a room for my mother an 83 year old woman who can't go upstairs. I was very disappointed to have to pay extra money for having a guest with disabilities.

I was not expecting to pay more money to have access to a room for my mother an 83 year old woman who can't go upstairs. I was very disappointed to have to pay extra money for having a guest with disabilities.

Recomendable

Recomendable

I liked the closeness og the spa. To the lagoon. No wifi

I liked the closeness og the spa. To the lagoon. No wifi

The hot water tubs.

The hot water tubs.

Great place

Started out great staff was friendly I had an extra person that was 15 when I checked in and the person at night didn’t have an extra bracelet or knew how to get one so he told me to pay when I checkout for the person since I was only staying 1 night. Well the next day from morning till whatever time they did not stop bothering me I couldn’t enjoy my stay. They called me to the counter while I was swimming so I was all wet. They told me about the extra person and I explained to them. Then they said ok just have them come up and get a bracelet and you can pay when you leave. I’m like ok so I go get them and then they say actually you have to pay now so go get your wallet. And I’m like you just told me I could pay at checkout. Anyways I had to go to my room through the lobby without a shirt soaked to get money. I would stay again but it was to expensive for the room you get a room without ac and the outlets short circuit. The staff was very indecisive and I was unable to have a good since I had to stand in the lobby soaked for a long time.

The spa and the great prices.. Great service. the was delicious

The front check people very rude, need training, not welcoming

The front check people very rude, need training, not welcoming

What I didn't like was the room: It was not worth the more than $100 U.S. a night that I paid. While the spa is luxurious -- the best that I've ever visited -- one can access the spa fo;r just $15 a day per person if one is not a hotel guest. One gets in free as a hotel guest, but that doesn't make up for the plain room that one gets. For the room price, I expect luxury in Mexico and have gotten that elsewhere at much less cost. Yes, you get a balcony with a view of the hot pools and lake. However, locals say better rooms and a view of the lake are available in other hotels just minutes away. I also didn't appreciate having to bring to reception at checkout my towels, washcloths and television channel changer in order to get back the required $200 peso deposit on them. Enjoy the spa but stay elsewhere unless you have more than 2 people in the room. Otherwise, it's not worth it..

In every way this is a wonderful place to stay. The pools are great, the scenery spectacular, the food good, the staff friendly, helpful, efficient, and everywhere, so this is a vacation destination.

Truly special hot spring location with beautiful lake, mountains, birds, and very special people.

Truly special hot spring location with beautiful lake, mountains, birds, and very special people.

It was a really fun experience. The service was great, the amenities were excellent. We were upgraded to a couple’ suit that was great. I hope we can come back in the summer.

It was a really fun experience. The service was great, the amenities were excellent. We were upgraded to a couple’ suit that was great. I hope we can come back in the summer.

Great place for family's.

Great place for family's.

Great experience,pools were clean and spa was great.Recomended for short detox weekend. WIFI was bad.

Great experience,pools were clean and spa was great.Recomended for short detox weekend. WIFI was bad.

Absolutely beautiful and relaxing place. There are six jacuzzis: oatmeal, bougainvillea petals, apple cider vinegar, coffee, soy milk, etc. Then you immerse yourself in mud, dry by the lake, go through a last pool and finally get a fabulous massage.

Absolutely beautiful and relaxing place. There are six jacuzzis: oatmeal, bougainvillea petals, apple cider vinegar, coffee, soy milk, etc. Then you immerse yourself in mud, dry by the lake, go through a last pool and finally get a fabulous massage.

Great view to the Chapala lake, Termal waters are fantastic. If you don't go in car, be prepared to take buses to Chapala and to get there, but it worth it!