Really nice

Really nice

Short stay. But clean hotel.

Short stay. But clean hotel.

Mary was wonderful and very pleasant at check in and throughout my stay. Room was just what I needed. Kitchenette good size

Mary was wonderful and very pleasant at check in and throughout my stay. Room was just what I needed. Kitchenette good size

The beds were comfortable and the room was clean.

The beds were comfortable and the room was clean.

Great place to stay

Great place to stay

From the front desk ladies to the awesome maid service ladies were very professional and welcoming. I will recommend Candlewood to all my business professionals.

From the front desk ladies to the awesome maid service ladies were very professional and welcoming. I will recommend Candlewood to all my business professionals.

Appreciate that you take pets.

Appreciate that you take pets.

This is one of my favorite hotel in Frisco!!!! The check in person was “ok” not bad but not good on the arrival of my stay. I been more than a few times and I love it!

This is one of my favorite hotel in Frisco!!!! The check in person was “ok” not bad but not good on the arrival of my stay. I been more than a few times and I love it!

I was staying for 9 days as I was in town for a High School graduation & assisting with the preparation leading up to that graduation. The hotel was really nice, I was okay not getting any room service for my entire stay though it states on a card in the bathroom I should receive 1 cleaning per 7 days I was there. The front desk did say if I needed additional towels to let them know which wasn't necessary as I had plenty for the extent of my stay. I loved the kitchen option as eating out 9 days in a row would be expensive. My BIGGEST issue though is the billing. No where was it stated that I'd get billed 1 night a week before I showed up, In fact what was stated was I wouldn't get billed until I arrived, which I was told I would be charged the remainder of my stay 8 nights as I was already billed for 1 night, plus $75 for incidentals. I paid my balance when I arrived, but was then charged another 2 nights the following week on night 7. which included ANOTHER $75 of incidentals. I was told by the manager that their system only charges for a max of 7 night stays so my bill was broken up which again never stated anywhere or explained to me when I checked in. Typically when you stay in a hotel you state how many nights you're staying, pay your bill when you check in, & you're done (granted more if you drink from mini bars) but case in point it should all be handled at check in not whenever they feel like charging you.

I was staying for 9 days as I was in town for a High School graduation & assisting with the preparation leading up to that graduation. The hotel was really nice, I was okay not getting any room service for my entire stay though it states on a card in the bathroom I should receive 1 cleaning per 7 days I was there. The front desk did say if I needed additional towels to let them know which wasn't necessary as I had plenty for the extent of my stay. I loved the kitchen option as eating out 9 days in a row would be expensive. My BIGGEST issue though is the billing. No where was it stated that I'd get billed 1 night a week before I showed up, In fact what was stated was I wouldn't get billed until I arrived, which I was told I would be charged the remainder of my stay 8 nights as I was already billed for 1 night, plus $75 for incidentals. I paid my balance when I arrived, but was then charged another 2 nights the following week on night 7. which included ANOTHER $75 of incidentals. I was told by the manager that their system only charges for a max of 7 night stays so my bill was broken up which again never stated anywhere or explained to me when I checked in. Typically when you stay in a hotel you state how many nights you're staying, pay your bill when you check in, & you're done (granted more if you drink from mini bars) but case in point it should all be handled at check in not whenever they feel like charging you.

Comfortable beds easy access to everything in the area

Comfortable beds easy access to everything in the area

The stay was nice. We will definitely be staying again.

The stay was nice. We will definitely be staying again.

It was clean and quiet property. A close drive to our destinations.

It was clean and quiet property. A close drive to our destinations.

Very friendly staff nice room will definitely stay here again

Very friendly staff nice room will definitely stay here again

The kitchen is very useful!

The kitchen is very useful!

The hotel was great it's just when I went to check in they had to give me another room cause my room that they had for me wasn't ready

The hotel was great it's just when I went to check in they had to give me another room cause my room that they had for me wasn't ready

The hotel was nice and clean, the staff were great. I only wish they offered breakfast! And last thing since when did the $50 dollar deposit jump to $75? Seems a bit high. It seems like the hotels put the deposit against your account immediately, but it takes 5 to 10 days to return the money. Overall not a bad stay.

The hotel was nice and clean, the staff were great. I only wish they offered breakfast! And last thing since when did the $50 dollar deposit jump to $75? Seems a bit high. It seems like the hotels put the deposit against your account immediately, but it takes 5 to 10 days to return the money. Overall not a bad stay.