Not enough activity in the hotel

Not enough activity in the hotel

There appears to be no onsite management to correct anything. Due to an airline strike we were delayed two days getting to our pre-paid reservation. Guests of other hotels were comped those nights. Entre Cielos said they would comp the last night that had been privately booked...all of this had to be done by them, through reservations. We were told the refund had been made, then they told us they could not do this. Never anyone with any authority onsite to even have a discussion. As part of the room you are provided a complimentary bottle of wine. When we took it to dinner they said there was a $30,000 peso ($25) corkage fee because that was provided by housekeeping not the restaurant, so we passed. Trying to arrange tours or spa visits was difficult and they confused my wife with another guest (totally different name). We tried arranging several offsite wine tours and they never did get it right even with screenshots of our prior conversations. Poor communication. This was supposed to be the highlight of our Argentina trip and turned out to be quite the opposite. Very disappointing

There appears to be no onsite management to correct anything. Due to an airline strike we were delayed two days getting to our pre-paid reservation. Guests of other hotels were comped those nights. Entre Cielos said they would comp the last night that had been privately booked...all of this had to be done by them, through reservations. We were told the refund had been made, then they told us they could not do this. Never anyone with any authority onsite to even have a discussion. As part of the room you are provided a complimentary bottle of wine. When we took it to dinner they said there was a $30,000 peso ($25) corkage fee because that was provided by housekeeping not the restaurant, so we passed. Trying to arrange tours or spa visits was difficult and they confused my wife with another guest (totally different name). We tried arranging several offsite wine tours and they never did get it right even with screenshots of our prior conversations. Poor communication. This was supposed to be the highlight of our Argentina trip and turned out to be quite the opposite. Very disappointing

The property was amazing. It was quiet and beautiful. The staff was very helpful in organizing our wine tours and dinner off of the property. I would definitely go back.

The property was amazing. It was quiet and beautiful. The staff was very helpful in organizing our wine tours and dinner off of the property. I would definitely go back.

This is a beautiful wine lodge and the lofts are exceptional. It feels lovely to wake and sleep within the vines. The breakfasts are great with a good selection. The dinners were ok but that could have just been the choice we made. Empanadas were great. It may have been nice to have had some evening entertainment. The hotel staff are friendly and professional. They did help quite a lot in organising vineyard tours. My feedback would be that they need to space out these tours at more realistic times as its feels like you're rushing around. You do pay a hefty premium for them to arrange transport and so you might be better off arranging your own taxi/uber for a fraction of the price. If the hotel do charge a premium for arranging transport then it could be that nicer cars are used. They should also make it very clear what is required to be paid in cash and what can be placed on credit card so that you come prepared.

This place is like staying in Heaven! Everything was beyond our expectations!

This place is like staying in Heaven! Everything was beyond our expectations!

This is a beautiful wine lodge and the lofts are exceptional. It feels lovely to wake and sleep within the vines. The breakfasts are great with a good selection. The dinners were ok but that could have just been the choice we made. Empanadas were great. It may have been nice to have had some evening entertainment. The hotel staff are friendly and professional. They did help quite a lot in organising vineyard tours. My feedback would be that they need to space out these tours at more realistic times as its feels like you're rushing around. You do pay a hefty premium for them to arrange transport and so you might be better off arranging your own taxi/uber for a fraction of the price. If the hotel do charge a premium for arranging transport then it could be that nicer cars are used. They should also make it very clear what is required to be paid in cash and what can be placed on credit card so that you come prepared.

Service was very bad. Staff not trained. Expensive for what it offers

Service was very bad. Staff not trained. Expensive for what it offers

Excellent property, rooms, and Staff was amazing!

Excellent property, rooms, and Staff was amazing!

Great convenient location in Mendoza. Gorgeous property with wonderful rooms. We had a Vineyard Loft for 5 nights and it could not have been better with a great view and patio right in the middle of the vineyard. We had a large two story suite the last night which was also excellent. We had massages and a Hamam treatment in the beautiful, peaceful spa. Wonderful staff and a very nice restaurant as well. Highly recommend.

Great convenient location in Mendoza. Gorgeous property with wonderful rooms. We had a Vineyard Loft for 5 nights and it could not have been better with a great view and patio right in the middle of the vineyard. We had a large two story suite the last night which was also excellent. We had massages and a Hamam treatment in the beautiful, peaceful spa. Wonderful staff and a very nice restaurant as well. Highly recommend.

Peaceful retreat with wonderful and caring staff.

Peaceful retreat with wonderful and caring staff.

Heaven on earth! We stayed in one of the cabins in the vineyards, its truly a magical setting to enjoy the wine in.

Heaven on earth! We stayed in one of the cabins in the vineyards, its truly a magical setting to enjoy the wine in.

Entre Cielos is a lovely, contemporary property with lovely rooms that are ready (after 12 years) for some refreshing. The Vineyard Loft rooms are particularly unique and private! A slightly longer walk to reach them, but golf cart service is available. Pool is lovely, hot tub was not working. By far their standout feature is a Turkish Hamam/Spa with outstanding treatments! Food service is limited, but delicious!

Entre Cielos is a lovely, contemporary property with lovely rooms that are ready (after 12 years) for some refreshing. The Vineyard Loft rooms are particularly unique and private! A slightly longer walk to reach them, but golf cart service is available. Pool is lovely, hot tub was not working. By far their standout feature is a Turkish Hamam/Spa with outstanding treatments! Food service is limited, but delicious!

Wonderful hotel in a stunning setting. We stayed in a Vineyard Loft and our only criticism is that our twin beds were too narrow for comfort.

Wonderful hotel in a stunning setting. We stayed in a Vineyard Loft and our only criticism is that our twin beds were too narrow for comfort.

We spent two nights in a wine loft…which was fun

We spent two nights in a wine loft…which was fun

Espetacular, super recomendo

Espetacular, super recomendo

We love this place, the grounds are gorgeous, the rooms are fun and the location is great. Also the staff went above and beyond for us

We love this place, the grounds are gorgeous, the rooms are fun and the location is great. Also the staff went above and beyond for us

The hotel is very beautiful and the spa fantastic but they have a disco club right next to the hotel that played loud music well past midnight both nights and we didn’t sleep much. They also overcharged us saying the exchange rate is low and required by law so we ended up paying almost double for our food and activities We tried to resolve with them but they refused to respond

The hotel is very beautiful and the spa fantastic but they have a disco club right next to the hotel that played loud music well past midnight both nights and we didn’t sleep much. They also overcharged us saying the exchange rate is low and required by law so we ended up paying almost double for our food and activities We tried to resolve with them but they refused to respond