There is a lot I want to like about this place. Food was great, staff were friendly and tried their best and the villa was eco-friendly and surrounded by trees. But here are the main issues which led to a low rating. The water heater did not work in the day and night before we checked out. The receptionist initially said that would be fixed in 2 hours. After 2 hours, it still was not fixed, and we were told not to turn on hot water for 6 hours to allow the water tank to heat up. The next morning, there were still no hot water. Would have been nice to have a hot shower before we left the place. I get it that resorts may sometimes get engineering issues like this, but would be a lot more smarter for the resort to suggest something better than showering in another villa. Also, the drainage in the shower was blocked and water would flood the toilet - this was highlighted to reception but that was never rectified. Our villa was tucked away on a cliff and it took some descent on steep stairs. People who want to make any booking may want to ask how easy it is to get to the villa as it took some effort to get up and down those stairs, and could get tricky during wet weather. Wished there were more warning or disclosure on this during booking. Cleaning was sub par. Felt like staff would just do the bare minimum eg drinking glasses not cleaned, and towels not replaced. We left the resort feeling disappointed overall and unlikely to return. Not A Pretty-mana experience indeed.

There is a lot I want to like about this place. Food was great, staff were friendly and tried their best and the villa was eco-friendly and surrounded by trees. But here are the main issues which led to a low rating. The water heater did not work in the day and night before we checked out. The receptionist initially said that would be fixed in 2 hours. After 2 hours, it still was not fixed, and we were told not to turn on hot water for 6 hours to allow the water tank to heat up. The next morning, there were still no hot water. Would have been nice to have a hot shower before we left the place. I get it that resorts may sometimes get engineering issues like this, but would be a lot more smarter for the resort to suggest something better than showering in another villa. Also, the drainage in the shower was blocked and water would flood the toilet - this was highlighted to reception but that was never rectified. Our villa was tucked away on a cliff and it took some descent on steep stairs. People who want to make any booking may want to ask how easy it is to get to the villa as it took some effort to get up and down those stairs, and could get tricky during wet weather. Wished there were more warning or disclosure on this during booking. Cleaning was sub par. Felt like staff would just do the bare minimum eg drinking glasses not cleaned, and towels not replaced. We left the resort feeling disappointed overall and unlikely to return. Not A Pretty-mana experience indeed.

It was extraoedinary. The atmosphere was incredible. The staff was friendly and very helpful. Everything was spotlessly clean.

It was extraoedinary. The atmosphere was incredible. The staff was friendly and very helpful. Everything was spotlessly clean.

We stayed for 3 nights on our honeymoon, the staff were amazing and always keen to help. Facilities are amazing and the setting was Beautiful, we wish we could have stayed longer.

Staff amazing. Quiet and peaceful. Food incredible!

Staff amazing. Quiet and peaceful. Food incredible!

Leaving Bali, the first thing that came to mind was how much we would miss the people. The warmth and friendliness of both the staff and the locals made our stay truly enriching. Bali was our first stop on our honeymoon, and our only regret is that we couldn’t spend more time here. The lush jungle and the serenity of the property made our stay incredibly special. The presence of wildlife added to the magic of the atmosphere, and the staff did an excellent job ensuring our room remained free of any pests. We highly recommend the spa treatment. I’ve never felt more relaxed, and the setting was as beautiful and peaceful as you could imagine. The food and drinks were equally impressive. The local flavors were delicious, and even the more familiar options were well-executed. The cocktails provided the perfect indulgence. We’re already thinking about when we might return for an anniversary. This was truly a once-in-a-lifetime trip, and one we will never forget.