The front desk check was easy and the employee was helpful

The mattresses were awful, my husband and I woke up with pain in our backs. the rooms need updating. The staff were friendly

The front desk check was easy and the employee was helpful

The mattresses were awful, my husband and I woke up with pain in our backs. the rooms need updating. The staff were friendly

Nice property and good breakfast.

Nice property and good breakfast.

The staff were personable, helpful, and strived to help with information or actions.

The staff were personable, helpful, and strived to help with information or actions.

Everyone was great. just had one hiccup but was resolved quickly. Will stay there again even at other locations. the room was super quiet. Beds comfy too

Everyone was great. just had one hiccup but was resolved quickly. Will stay there again even at other locations. the room was super quiet. Beds comfy too

Problems with getting on internet. Television not working, had to get desk clerk to fix it. Sink does not drain properly. Desk clerk was very helpful.

It was friendly and helpful. Breakfast was good as well.

Clean and friendly staff

Clean and friendly staff

Beryl at the front desk was wonderful. She was great with our 10 year old son.

Beryl at the front desk was wonderful. She was great with our 10 year old son.

great experience

great experience

The questionnaire for this Expedia/Hotels.com review is EXTREMELY flawed, but the hotel itself was great. View was of the parking lot and surroundings, but it's better than it sounds. I was able to see lush greenery and mountain in the distance. But the review didn't give that option. Oh well. In either case, the room was clean, the facilities well-maintained, the bed was comfy, and the staff were highly tuned to customer service. Very convenient to I-75 and many Ocoee Whitewater Rafting outfitters. I'd definitely stay here again.

The questionnaire for this Expedia/Hotels.com review is EXTREMELY flawed, but the hotel itself was great. View was of the parking lot and surroundings, but it's better than it sounds. I was able to see lush greenery and mountain in the distance. But the review didn't give that option. Oh well. In either case, the room was clean, the facilities well-maintained, the bed was comfy, and the staff were highly tuned to customer service. Very convenient to I-75 and many Ocoee Whitewater Rafting outfitters. I'd definitely stay here again.

We had to contact this hotel 4 times to finally get an early check-in. We were coming in for a funeral. None of those we spoke with were polite but seemed bored and disinterested. Check-in itself was extremely slow and the clerk even said to us that she was having issues with the “new computer system”. I left a note for the housekeeping crew noting the cobweb which had been there so long there was dust on it. Our room was next to the ice machine….no other comment needed. The location was what worked for us. We had another family member staying at this hotel too. He was not made aware of the $50 room charge for “incidentals”. He’s an Hilton Honors member…but I guess that didn’t make it in to the “new computer system”.

We had to contact this hotel 4 times to finally get an early check-in. We were coming in for a funeral. None of those we spoke with were polite but seemed bored and disinterested. Check-in itself was extremely slow and the clerk even said to us that she was having issues with the “new computer system”. I left a note for the housekeeping crew noting the cobweb which had been there so long there was dust on it. Our room was next to the ice machine….no other comment needed. The location was what worked for us. We had another family member staying at this hotel too. He was not made aware of the $50 room charge for “incidentals”. He’s an Hilton Honors member…but I guess that didn’t make it in to the “new computer system”.

It was a last night on vacation so we picked this hotel. It was very comfortable. It had a full kitchen with a full refrigerator. It had a beautiful outside pool overlooking a lake. The breakfast is pretty good also, lots of varieties for all different. kind of diets they do not have the fruit I was looking for, but overall, it was a wonderful comfortable day. Very good for family.

The person at the register counter seem oblivious to me standing there waiting for my check in. There were two persons at the check in counter and both were talking to a lady who it seems was checking out. It was obvious that they had finish checking the lady out and they were just chatting. I had to ask if they will be done talking soon, to which he replied that it was a line (not his exact words I am para phrasing), I told him I find him very inconsiderate. He seems shocked that I would have the nerve to tell him that. I was given a handicapped room which I did not ask for. The carpet was dirty. I tried calling the room to ask for another room but no one answer the operator number. By this time my husband had pack out some of his things and said he doesn't want to move. He will put up with the inconvenience. Whenever I am travelling I always look for the Hampton Inn Sign and stop there because I always get a clean room and bed. The top sheet on the bed did not look clean and no one clean the room the Saturday. I was told that we had to ask for the service if we wanted the room to be cleaned. My husband asked one the cleaners to clean the room. It was done and the top sheet was also changed, which looked clean. I was not at all pleased.

The person at the register counter seem oblivious to me standing there waiting for my check in. There were two persons at the check in counter and both were talking to a lady who it seems was checking out. It was obvious that they had finish checking the lady out and they were just chatting. I had to ask if they will be done talking soon, to which he replied that it was a line (not his exact words I am para phrasing), I told him I find him very inconsiderate. He seems shocked that I would have the nerve to tell him that. I was given a handicapped room which I did not ask for. The carpet was dirty. I tried calling the room to ask for another room but no one answer the operator number. By this time my husband had pack out some of his things and said he doesn't want to move. He will put up with the inconvenience. Whenever I am travelling I always look for the Hampton Inn Sign and stop there because I always get a clean room and bed. The top sheet on the bed did not look clean and no one clean the room the Saturday. I was told that we had to ask for the service if we wanted the room to be cleaned. My husband asked one the cleaners to clean the room. It was done and the top sheet was also changed, which looked clean. I was not at all pleased.

It is nice.

It is nice.

Good

Good

Everyone at this hotel was very nice and helpful. The patio area was great for sitting outside catching up with everyone or just having a cup of coffee in the morning.

Everyone at this hotel was very nice and helpful. The patio area was great for sitting outside catching up with everyone or just having a cup of coffee in the morning.

Very nice place with pleasant amenities