Very welcoming, accomodating professional and friendly staff. The decor is very pleasing, modern and fresh. The location and atmosphere are great. The food terrific. Tours booked from here are authentic and reputable. We were extremely pleased with everything offered at The Royal palace hotel. The duty manager is an asset to this hotel. Highly recommended.

The Royal Palace Hotel - in the old quarter is a gem of Hanoi! In addition to perfectly kept rooms, tour advice and help, a restaurant that makes some of the best stir-fry i have had in country, and full amenities - the staff is really what makes this a must-stay! I have never been taken care of so thoughtfully and with more consideration - quite possibly anywhere in the world! They are sources on everything you might need to know in the city and around the country but more impressive is their willingness to go above and far beyond to make the stay comfortable. Whether it is walking you around the corner to recommend street food and restaurants, giving tips on how to bargain, or arrange accomodations and travel once you leave Hanoi - they are without fail accessible and ready.

Everything about this hotel was spot on. Jimmi and his staff are friendly, helpful and very professional. The hotel is quite new and has a lift, a safe in the room, a huge comfy bed and a big flat screen tv. The detailed maps we were given, came in handy for when we got lost getting in to and out of the Old Quarter. On Jimmi recommendation, we went to the NGM restaurant, near the Hoa Lo prison, and had the most delicious (and cheap) Vietnamese meal. Jimmi organised our trip to Halong Bay and our flight to Danang. The hotel also looked after our large packs (at no cost) while we were In Halong Bay. Would highly recommend this hotel to anyone with a US$60.00 a night budget.

We stayed here 2 nights in November 2024 on our second trip to Vietnam. The staff were superb and can surpass even the best hotels in the world. The accomodation was just as advertised and was excellent value for money. We loved the breakfast -but everything was just better because the staff were committed to making the stay great -from the manager down. They went the extra mile to help us sort out some issues and the introduction to Vietnam and warm welcome was great!! Will definitely go back there!!

Just stayed three nights at the Royal Palace hotel. We can only recommend the hotel. Great rooms, tasty breakfast and a most friendly and helpful staff. You feel most welcome from the moment you arrive.

Great hotel . Fantastic and attentive staff . Safe , clean and convenient. Good breakfast with plenty of choices . The rooms were ample size and the beds comfortable. Great value for money . Next time we are in town will stay here again

We arrived at the hotel and the staff were waiting with a smile. One thing you need to adjust to in Hanoi and Vietnam in general is the order things are done. You arrive, you sit, have a coffee or water and wait for the process of checking you in to commence. The Manager Jimmi was excellent and wasn't too pushy with lots of good advice and his English is good so this helps. He arranged our Halong Bay tour and we took the higher priced option with Galaxy Cruisers. When it comes to Halong Bay and in fact any thing you are paying for the rule "you get what you pay for" is 100% correct. You go cheap you will experience cheap especially regarding tours and accommodation. That said accommodation is cheap and cheerful so do the research. Our Halong tour was fun if not a little rushed as they have a regimented clock work schedule to keep to. If you want chill then take the 3day 2night but if it's about seeing the bay and ticking the box the the 2day 1night will do the business. Note, it's a four hour bus ride so be prepared so take a snack and water. All said and done a great experience in the Bay, in Hanoi and staying at the Royal Palace. The final thing, try the street food and I'm meaning the food cooked at the stalls on the footpath with the little seats that the locals all eat at. It's cheap and tasty and safe as the locals will demonstrate. Things to try. Bun Cha and Bhan Mi. Awesome food

I strongly recommend Royal Palace Hotel Hanoi because of its golden quality. The staffs were so friendly and helpful. They were willing to answer me questions about Hanoi. After daylong walking, I was pleased to see my clean and neat room in which I could enjoy night time and be ready for a new day.