The location is great and very close to shopping and metro and restaurants and tourist attractions. The hotel itself is a very different story The bathroom is so tiny you can’t sit on the toilet unless you sit sideways. The hot water ran out every evening and on the first night I told them no hot water in the room and their response was we will call maintenance and in the morning I had hot water but the same thing happened at night every single night. They could’ve said the situation is like this every night but they played dumb of course. One of the two rooms I booked had a sewage smell and they didn’t do anything about it. You get only one cleaning for every six night stay and if you want more you have to pay for it. You have to ask them for towels every day because they only put two towels in the room No plug next to the bed to charge your phone. The one good thing about them is how clean it was. They had a clean room. They call it apartment but don’t fall for that. No coffee maker in the room and no coffee in the lobby either. The room was so hot at night and the controller for the AC definitely did not work I can’t imagine this room in the Madrid summers. I had to open the bedroom window to be able to sleep and with that came all the street noises of course.

The location is great and very close to shopping and metro and restaurants and tourist attractions. The hotel itself is a very different story The bathroom is so tiny you can’t sit on the toilet unless you sit sideways. The hot water ran out every evening and on the first night I told them no hot water in the room and their response was we will call maintenance and in the morning I had hot water but the same thing happened at night every single night. They could’ve said the situation is like this every night but they played dumb of course. One of the two rooms I booked had a sewage smell and they didn’t do anything about it. You get only one cleaning for every six night stay and if you want more you have to pay for it. You have to ask them for towels every day because they only put two towels in the room No plug next to the bed to charge your phone. The one good thing about them is how clean it was. They had a clean room. They call it apartment but don’t fall for that. No coffee maker in the room and no coffee in the lobby either. The room was so hot at night and the controller for the AC definitely did not work I can’t imagine this room in the Madrid summers. I had to open the bedroom window to be able to sleep and with that came all the street noises of course.

Great place to stay esp so because I booked on short notice. It’s located in a Main Street in Madrid and in the middle of all the action but my room was in the rear so I didn’t hear street noise. Clean and comfortable. Helpful staff. The walls are kind of thin so I heard the guests next door talking and there was periodic noise from guests walking in the hallways but it was fine.

Great place to stay esp so because I booked on short notice. It’s located in a Main Street in Madrid and in the middle of all the action but my room was in the rear so I didn’t hear street noise. Clean and comfortable. Helpful staff. The walls are kind of thin so I heard the guests next door talking and there was periodic noise from guests walking in the hallways but it was fine.

Bed was comfortable, great water pressure. Nice location. Only complaint was it was difficult to get in and out of bed since it was pushed up to the wall and no room at the end of the bed so you had to crawl over the person next to you.

Bed was comfortable, great water pressure. Nice location. Only complaint was it was difficult to get in and out of bed since it was pushed up to the wall and no room at the end of the bed so you had to crawl over the person next to you.

The reception staff are helpful

The reception staff are helpful