Nice upmarket hotel with very nice rooms. Bit let down by management. Did not honour the flexible reservation and allow the change of duration of one of the two rooms we booked well before we arrived. Included breakfast restrictive, omelet allowed but no poached eggs, certain juices etc. No proper tea options (only camomille and green tea), no butter one day, proper coffee was an extra etc. Service in restaurant slow and we left one day without breakfast as nothing was produced in 30 minutes although we told them we were in a hurry to go to an excursion.Overall nice but could do with certain improvements.

Another wonderful stay here. Exceptional service including Jorge and David.

READ BEFORE BOOKING. This is the 3rd time we've stayed here. and we are staying in hotels typically one week out of every month. The hotel is beautiful with the pool, the ocean, and the views from the balcony. The food Is INCREDIBLE... HOWEVER... every time we've come here, the service is so incredibly slow, i mean... incredibly SLOW. We ordered sushi, which arrived after 45 minutes and was not fully cooked, and then 75 minutes later arrived and was wonderful. Again the food is good. But nothing you can do will speed up the service, NOTHING. It is also almost impossible to get anyone's attention when you wish to order a drink or food from the pool. The restaurant, hotel and pool was empty when we stayed for this past 3 days and even then, the service is beyond slow. We go to cozumel often, and I think as much I hope the service will improve, so that we can enjoy the food and the ocean next time, I think we will have to find somewhere else to stay next time.

Beautiful and quite property. We went during off peck season and the hotel was quite and beautiful. The staff very helpful and attentive. Definitely will be going back.

Beautiful and quite property. We went during off peck season and the hotel was quite and beautiful. The staff very helpful and attentive. Definitely will be going back.

awesome property and staff. incredible ocean access. small and quaint. great food and drinks also.

awesome property and staff. incredible ocean access. small and quaint. great food and drinks also.

Dislike- The security safe was broken. Mold in ceiling. Phone line didn’t work Water just completely shut off during mid shower. They didn’t offer much apologies or resolution, In the restaurant, no AC, super humid with plenty of flies on expose food and mosquitos. Super slow service and not friendly or happy waiters. Water was unclean- got travelers diarrhea on day 3 out of 9 days stay. Management was a ghost- refuse to let us cancel our reservation. Would not recommend!!!! Is not ViP or 5 star. I’ve stay in 3 star hotels and they were so much better. We got bait and switch for first two nights for a lesser value hotel with difference of 1000 peso a night. When ask, they didn’t know what to say or do. Complete guessing game. Zero transparency. Witnessed that they did it to another couple. This hotel is a disaster.