Nice front seating area in square, food was good

Nice front seating area in square, food was good

For: Staff were very helpful at check-in and throughout our stay. The property is generally in good condition. Bathroom small but clean. Room well appointed on arrival. Good breakfast on Saturday. Location in Monmouth is excellent for town centre and close to car park. Against: Maintenance not good. Curtain rail not fixed securely, finials fell off when curtains drawn. Sash window not correctly balanced so difficult to operate. Lound noise from pub tables outside until well past midnight. Room got very hot with window closed because of noise, though oscillating fan provided in the room helped fix that. Toilet roll holder in bathroom loose and wonky. Cheap electric kettle lid faulty and very difficult to open. Room not adequately cleaned; litter and dust build up under and behind desk/ dressing table. Two night stay but room consumables (tea, sugar, biscuits) not replenished for second night. No breakfasts provided on Sundays but no mention of this when booking online. 2 staircases and 4 doors to negotiate to get to top floor - not easy with a suitcase. More door signage is needed to avoid trying cupboard doors instead of unsigned staircase doors, and escape in event of fire does not appear to be clearly indicated with fire regulation illuminated signage. In summary, there appears to be inadequate facilities management.

For: Staff were very helpful at check-in and throughout our stay. The property is generally in good condition. Bathroom small but clean. Room well appointed on arrival. Good breakfast on Saturday. Location in Monmouth is excellent for town centre and close to car park. Against: Maintenance not good. Curtain rail not fixed securely, finials fell off when curtains drawn. Sash window not correctly balanced so difficult to operate. Lound noise from pub tables outside until well past midnight. Room got very hot with window closed because of noise, though oscillating fan provided in the room helped fix that. Toilet roll holder in bathroom loose and wonky. Cheap electric kettle lid faulty and very difficult to open. Room not adequately cleaned; litter and dust build up under and behind desk/ dressing table. Two night stay but room consumables (tea, sugar, biscuits) not replenished for second night. No breakfasts provided on Sundays but no mention of this when booking online. 2 staircases and 4 doors to negotiate to get to top floor - not easy with a suitcase. More door signage is needed to avoid trying cupboard doors instead of unsigned staircase doors, and escape in event of fire does not appear to be clearly indicated with fire regulation illuminated signage. In summary, there appears to be inadequate facilities management.

Booked this hotel for a friends reunion. Accommodation was perfect, great host and delicious breakfast. Would definitely book again.

Booked this hotel for a friends reunion. Accommodation was perfect, great host and delicious breakfast. Would definitely book again.

This is a pub trying to be a hotel but falling short. The dinner was disgusting utensils brought in a RUSTY bucket!!. Staff didn’t see anything wrong Ok as a pub but that’s it

This is a pub trying to be a hotel but falling short. The dinner was disgusting utensils brought in a RUSTY bucket!!. Staff didn’t see anything wrong Ok as a pub but that’s it

A very tired old pub . Just a place to get your head down for one night only and move on. Lovely staff though.

A very tired old pub . Just a place to get your head down for one night only and move on. Lovely staff though.

It was my first try at travelling with my little dog and this is definitely a dog friendly bar/restaurant/hotel. They had recently refurbed the kitchen and were due to refurb more downstairs. Little signs of wear and tear in the bedroom but I thought it was excellent considering it dates back to the 17th century. I would definitely stay here again

It was my first try at travelling with my little dog and this is definitely a dog friendly bar/restaurant/hotel. They had recently refurbed the kitchen and were due to refurb more downstairs. Little signs of wear and tear in the bedroom but I thought it was excellent considering it dates back to the 17th century. I would definitely stay here again

The staff were extremely helpful. A member of our party became poorly and they dealt with it like true professionals.

The staff were extremely helpful. A member of our party became poorly and they dealt with it like true professionals.

Nice pub accommodation. There was a band on Saturday night so depending on preferences that might or might not work for others. It was all finished by 11pm and the pub was buzzing. Good atmosphere. Accommodation was good.

Nice pub accommodation. There was a band on Saturday night so depending on preferences that might or might not work for others. It was all finished by 11pm and the pub was buzzing. Good atmosphere. Accommodation was good.

Generally good but I have to say the mattress was very cheap and old, and not very comfortable, leading to a not great night's sleep.

Generally good but I have to say the mattress was very cheap and old, and not very comfortable, leading to a not great night's sleep.

Can't fault our stay, staff are so welcoming and helpful. Loved the room with all it's old charm. Lively pub atmosphere and a perfect location right in town.

Can't fault our stay, staff are so welcoming and helpful. Loved the room with all it's old charm. Lively pub atmosphere and a perfect location right in town.

Superb location, lovely staff, great value for money. We will be back

Superb location, lovely staff, great value for money. We will be back

The stay at the Punch Hotel was very comfortable and the staff were always helpful and the food was excellent.

The stay at the Punch Hotel was very comfortable and the staff were always helpful and the food was excellent.

Frustrated with our stay here unfortunately. Rooms are newly refurbished and decent enough. Good location if a bit noisy when rooms face the street as with one of our party. No food on offer due to a kitchen revamp I believe. Main issue was returning after the bar had closed to find there was some kind of alarm buzzer sounding in the side hall. Staff all off site so nobody in attendance or any way to alert them. Not a big issue as it couldnt be heard in the rooms but unfortunately it must have triggered an emergency light in my room which was very bright and not far away from the head of the bed. This also couldnt be swtched off and extremely frustratingly there was nobody to contact, no phone number even, to have it turned off. I therefore had a bright light shining down on me all night which needless to say was sleepless. Staff still not returned by the time we left to poont it out either. Very poor indeed!

Frustrated with our stay here unfortunately. Rooms are newly refurbished and decent enough. Good location if a bit noisy when rooms face the street as with one of our party. No food on offer due to a kitchen revamp I believe. Main issue was returning after the bar had closed to find there was some kind of alarm buzzer sounding in the side hall. Staff all off site so nobody in attendance or any way to alert them. Not a big issue as it couldnt be heard in the rooms but unfortunately it must have triggered an emergency light in my room which was very bright and not far away from the head of the bed. This also couldnt be swtched off and extremely frustratingly there was nobody to contact, no phone number even, to have it turned off. I therefore had a bright light shining down on me all night which needless to say was sleepless. Staff still not returned by the time we left to poont it out either. Very poor indeed!

Would stay again

Would stay again

Really nice place

Really nice place

Located in a neat town center location, plenty of parking nearby and easy to locate. Check in is via a nicely furbished the bar, a rundown of fire-drills, and the area is provided. Interesting place with solid beams and a camber to the flooring, rooms are well decorated and furnished, en-suite with bath and shower, tea, coffee and bottled water supplied, full of character such as cast fireplace and sash windows which gave a view of the town square and high street. plenty to see locally, nice quiet area with restaurants, bars, shopping, the caste and museum on the doorstep. The bar is great in the evening with seating outside, locals are laid back and friendly, no agro. The important stuff.. The room has all you'll need particularly for a 3 star? Bed is comfy, rooms are warm and it's quiet enough at night if you're too warm to open the window. If i'm in the area I'll stay here again for sure

Located in a neat town center location, plenty of parking nearby and easy to locate. Check in is via a nicely furbished the bar, a rundown of fire-drills, and the area is provided. Interesting place with solid beams and a camber to the flooring, rooms are well decorated and furnished, en-suite with bath and shower, tea, coffee and bottled water supplied, full of character such as cast fireplace and sash windows which gave a view of the town square and high street. plenty to see locally, nice quiet area with restaurants, bars, shopping, the caste and museum on the doorstep. The bar is great in the evening with seating outside, locals are laid back and friendly, no agro. The important stuff.. The room has all you'll need particularly for a 3 star? Bed is comfy, rooms are warm and it's quiet enough at night if you're too warm to open the window. If i'm in the area I'll stay here again for sure