Excellent service and facilities but the location is inconvenient.

Excellent service and facilities but the location is inconvenient.

We were given a room with a huge stain of blood on the mattress upon check-in! This is not something which should be seen at a five-star hotel. Food quality and sanitation at breakfast has also deteriorated with some tableware with dirty spots on it.

We were given a room with a huge stain of blood on the mattress upon check-in! This is not something which should be seen at a five-star hotel. Food quality and sanitation at breakfast has also deteriorated with some tableware with dirty spots on it.

Hotel Nikko Saigon is hands down one of the best hotels I’ve stayed at in all my travels around the world. From the moment I arrived, the professionalism and hospitality of the staff were remarkable. Although their English isn’t perfect, they communicated effectively, ensuring I understood everything I needed to know. If something wasn’t clear, they patiently clarified it until I was fully informed. The breakfast spread was truly impressive! They offered a wide range of cuisines, including Korean, Japanese, and Vietnamese dishes, all of high quality. The fruit selection was fresh and delicious, and I especially enjoyed the fresh coconut served in its shell—such a nice touch! And the Vietnamese iced coffee? Absolutely perfect. My room experience was exceptional as well. They upgraded me from a deluxe room to a premium suite without me even asking, making me feel like a VIP guest which I indeed was. The room was beyond what I expected—beautiful, spacious, and incredibly comfortable. Overall, Hotel Nikko Saigon is a fantastic choice if you’re looking for top-notch service, incredible food, and a comfortable, luxurious stay in Ho Chi Minh City. Highly recommended!

Hotel Nikko Saigon is hands down one of the best hotels I’ve stayed at in all my travels around the world. From the moment I arrived, the professionalism and hospitality of the staff were remarkable. Although their English isn’t perfect, they communicated effectively, ensuring I understood everything I needed to know. If something wasn’t clear, they patiently clarified it until I was fully informed. The breakfast spread was truly impressive! They offered a wide range of cuisines, including Korean, Japanese, and Vietnamese dishes, all of high quality. The fruit selection was fresh and delicious, and I especially enjoyed the fresh coconut served in its shell—such a nice touch! And the Vietnamese iced coffee? Absolutely perfect. My room experience was exceptional as well. They upgraded me from a deluxe room to a premium suite without me even asking, making me feel like a VIP guest which I indeed was. The room was beyond what I expected—beautiful, spacious, and incredibly comfortable. Overall, Hotel Nikko Saigon is a fantastic choice if you’re looking for top-notch service, incredible food, and a comfortable, luxurious stay in Ho Chi Minh City. Highly recommended!

Lack of contactless payments, physical cards are still needed, it's a bit disappointed for this post-Covid travelling;

Lack of contactless payments, physical cards are still needed, it's a bit disappointed for this post-Covid travelling;

Excellent customer service. Clean and comfortable room. Good breakfast. Special thanks to Yan for quick, smooth and accommodating check in. Highly recommend.

Excellent customer service. Clean and comfortable room. Good breakfast. Special thanks to Yan for quick, smooth and accommodating check in. Highly recommend.

Excellent stay, good location, front and concierge staff are very helpful. Breakfast is one of the best with all international dishes, hot and cold. Excellent noodle soup, dim sum. Room layout is one of the best and we travel around the world and cruise over 45 itineraries. Very quiet location although right in the midst of the excitement and traffic. Highly recommended to stay and don’t forget to book with breakast.

Nice location and fantastic food especially breakfast.

Nice location and fantastic food especially breakfast.

Excellent stay, good location, front and concierge staff are very helpful. Breakfast is one of the best with all international dishes, hot and cold. Excellent noodle soup, dim sum. Room layout is one of the best and we travel around the world and cruise over 45 itineraries. Very quiet location although right in the midst of the excitement and traffic. Highly recommended to stay and don’t forget to book with breakast.

Excellent hotel which is a little off the beating track but still close enough to downtown area via taxi (€2 per journey max). Staff were friendly and attentive, a little over zealous at time but all in good nature. Rooms were excellent with fantastic view (we were on Floor 15), bathroom and shower especially good. Bed was super comfy and large. Turn down service and pillow mint were a welcome gesture each evening. Hotel Dim Sum all you can eat was reasonably priced and delicious. Spa facilities were a lovely touch — nice jacuzzi and steam room and pool on fifth floor. One drawback was the hotel reception doesn’t accept Apple Pay so be prepared but the reception handled that issue well. All in all a good stay and would come back.

Excellent hotel which is a little off the beating track but still close enough to downtown area via taxi (€2 per journey max). Staff were friendly and attentive, a little over zealous at time but all in good nature. Rooms were excellent with fantastic view (we were on Floor 15), bathroom and shower especially good. Bed was super comfy and large. Turn down service and pillow mint were a welcome gesture each evening. Hotel Dim Sum all you can eat was reasonably priced and delicious. Spa facilities were a lovely touch — nice jacuzzi and steam room and pool on fifth floor. One drawback was the hotel reception doesn’t accept Apple Pay so be prepared but the reception handled that issue well. All in all a good stay and would come back.

Second time in Nikko hotel. Everything is good, breakfast is excellent. Seafood buffet is perfect

Second time in Nikko hotel. Everything is good, breakfast is excellent. Seafood buffet is perfect

Although not providing the hot water in the third morning I stayed 4 days and the maintenance staff took also one hours but not solve the issue. Then, the service guys from front desk was very nice, but brought me to the other 2 rooms to check if the hot water is ok for me. Finally, they found the room with hot water for me, but had passed 1.5 hours. I have to cancel the meeting with the customer. Hope the reaction of the hotel can be faster and efficient. Others experience are really good. I will still choice this hotel for my next trip. Family trip is also a nice choice to stay this hotel.

Although not providing the hot water in the third morning I stayed 4 days and the maintenance staff took also one hours but not solve the issue. Then, the service guys from front desk was very nice, but brought me to the other 2 rooms to check if the hot water is ok for me. Finally, they found the room with hot water for me, but had passed 1.5 hours. I have to cancel the meeting with the customer. Hope the reaction of the hotel can be faster and efficient. Others experience are really good. I will still choice this hotel for my next trip. Family trip is also a nice choice to stay this hotel.

By far the best experience of all hotel stays.

Staff were helpful at all times. The hotel is centrally located. Would highly recommended the hotel to anyone traveling to Vietnam.

I had a wonderful stay at Hotel Nikko Saigon. There are several highlights that made my experience truly enjoyable: - The **breakfast buffet** was fantastic, offering a wide range of delicious options to start the day. - The **room** was spacious, giving plenty of space to relax and unwind. - The **soundproofing** was excellent, making it a peaceful and quiet environment, even though the hotel is in a busy area. - The **staff** were very professional and well-trained, providing exceptional service throughout my stay. - The **shuttle bus service** was convenient, and the driver took the time to explain the route and drop-off points clearly. A couple of areas for improvement: - It would be great to have **USB ports** available directly in the room for easier charging of devices. - A clear explanation on how to use the **sauna** would have made that experience more seamless. Overall, I highly recommend this hotel and would gladly stay here again!

I had a wonderful stay at Hotel Nikko Saigon. There are several highlights that made my experience truly enjoyable: - The **breakfast buffet** was fantastic, offering a wide range of delicious options to start the day. - The **room** was spacious, giving plenty of space to relax and unwind. - The **soundproofing** was excellent, making it a peaceful and quiet environment, even though the hotel is in a busy area. - The **staff** were very professional and well-trained, providing exceptional service throughout my stay. - The **shuttle bus service** was convenient, and the driver took the time to explain the route and drop-off points clearly. A couple of areas for improvement: - It would be great to have **USB ports** available directly in the room for easier charging of devices. - A clear explanation on how to use the **sauna** would have made that experience more seamless. Overall, I highly recommend this hotel and would gladly stay here again!

Overall a nice stay. Staff were attentive and friendly. I felt very well looked after during my stay.

Great

OK

Everything was good

Everything was good

Good

Need to update

Best place to stay when you visit Saigon