The hair dryer didn’t work. The curtains were damaged. The bed was comfortable.

Notging

N/a

The room was weirdly damp. The dampness stayed in the air even with the A/C on. There was definitely an undertone of the smell of dog. Kind of gross.

The room was weirdly damp. The dampness stayed in the air even with the A/C on. There was definitely an undertone of the smell of dog. Kind of gross.

Pool had no water, internet very poor connectivity.

Pool had no water, internet very poor connectivity.

Great stay! Hampton Inn is great if you’re traveling with pests like we were. The staff was super helpful and friendly. The room was spacious and clean.

Great stay! Hampton Inn is great if you’re traveling with pests like we were. The staff was super helpful and friendly. The room was spacious and clean.

Everything was great

Everything was great

Upon arriving a bit later in the evening, we checked in. The registration was easy and quick (since we did have a reservation). The desk attendant was sitting in the common area with another individual, watching a soccer game. I drove around the building 3 times looking for a parking spot. There were none, so I went back in and asked where to park. He told me to park way behind the starbucks building, in which I said no. He then told me to park in the handicap spot which I refused to do. I asked for my money back, which he then said he would move his car and let me park there. If it were not so late in the evening, I would have demanded my money back. We ended up staying, but we will not stay in Richmond again. There are clearly not enough parking spaces to accommodate all of the guests.

Upon arriving a bit later in the evening, we checked in. The registration was easy and quick (since we did have a reservation). The desk attendant was sitting in the common area with another individual, watching a soccer game. I drove around the building 3 times looking for a parking spot. There were none, so I went back in and asked where to park. He told me to park way behind the starbucks building, in which I said no. He then told me to park in the handicap spot which I refused to do. I asked for my money back, which he then said he would move his car and let me park there. If it were not so late in the evening, I would have demanded my money back. We ended up staying, but we will not stay in Richmond again. There are clearly not enough parking spaces to accommodate all of the guests.

The only thing I didn’t like is you had to ask to get your room cleaned.

The only thing I didn’t like is you had to ask to get your room cleaned.

Staff were friendly and efficient, Erica was outstanding.

Staff were friendly and efficient, Erica was outstanding.

Highly recommended!

Highly recommended!

The checkin process was very long as the front desk person having computer issues. And bathroom was leaking on the morning of checkout. Hotel is next to a Starbucks if u love ur coffee. Breakfast was pretty good with eggs, oatmeal, sausage and breads.

The checkin process was very long as the front desk person having computer issues. And bathroom was leaking on the morning of checkout. Hotel is next to a Starbucks if u love ur coffee. Breakfast was pretty good with eggs, oatmeal, sausage and breads.

Front desk was friendly & helpful.

Front desk was friendly & helpful.

Bed frame had three 6inch spokes sticking out. Wall paper had patches in bathroom.Garbage strewn in grass dog walking area.

Bed frame had three 6inch spokes sticking out. Wall paper had patches in bathroom.Garbage strewn in grass dog walking area.

Nicolas checked us in with no issue, fast, and efficiently. Everything was effortless including him ensuring whether or not I was a reward member or not, which I wasn't sure, but I was, which was a plus! The room was clean! The pool and exercise rooms were open and ready to be used and the breakfast was killer in the best way!!!! Only place I'll stay from now on!

Nicolas checked us in with no issue, fast, and efficiently. Everything was effortless including him ensuring whether or not I was a reward member or not, which I wasn't sure, but I was, which was a plus! The room was clean! The pool and exercise rooms were open and ready to be used and the breakfast was killer in the best way!!!! Only place I'll stay from now on!

room was not cleaned well. carpet was not cleaned and had dust and pet dander. dust was everywhere.

room was not cleaned well. carpet was not cleaned and had dust and pet dander. dust was everywhere.

Check in experience: I cannot fathom how you can have the person at reception last night greeting weary travellers. We got in about midnight. She barely made eye contact. When i tapped my credit card for incidentals, she said it didn’t go through. That was odd to me but she made me do it several times, all declined by the machine. She said i couldn’t check in. Thankfully my travel companion used her card for the incidentals and it worked. When i got to the room and checked up on my CC issue, i confirmed my CC was well within limits and not comprised in any way. When i went back to reception to show her my card was fine and the room charge was already on it, she became extremely defensive , loud and argumentative vs helpful. Why? I was not accusing her of anything. I was simply showing her the charges on my cc. I assume this woman would have refused to check us in. I repeat, my CC was fine. I have to anticipate a problem with the CC machine. At this point it is 1 am and i am exhausted. The last thing i needed to deal with was this person’s attitude. I went back to my room frustrated and wound up. It took a long time fall asleep. We had to be up early to travel again so i did not get the rest i needed. I confirmed in the morning with reception that my CC was fine. The woman working in the morning was pleasant and smiling and confirmed everything was fine.

Check in experience: I cannot fathom how you can have the person at reception last night greeting weary travellers. We got in about midnight. She barely made eye contact. When i tapped my credit card for incidentals, she said it didn’t go through. That was odd to me but she made me do it several times, all declined by the machine. She said i couldn’t check in. Thankfully my travel companion used her card for the incidentals and it worked. When i got to the room and checked up on my CC issue, i confirmed my CC was well within limits and not comprised in any way. When i went back to reception to show her my card was fine and the room charge was already on it, she became extremely defensive , loud and argumentative vs helpful. Why? I was not accusing her of anything. I was simply showing her the charges on my cc. I assume this woman would have refused to check us in. I repeat, my CC was fine. I have to anticipate a problem with the CC machine. At this point it is 1 am and i am exhausted. The last thing i needed to deal with was this person’s attitude. I went back to my room frustrated and wound up. It took a long time fall asleep. We had to be up early to travel again so i did not get the rest i needed. I confirmed in the morning with reception that my CC was fine. The woman working in the morning was pleasant and smiling and confirmed everything was fine.

From the moment we entered the lobby, we felt like special guests. The Front Desk Representative was super friendly and referred to our top floor room as the presidential suite reserved for honors members. She just made us feel special. The room was quite comfortable and clean. The continental breakfast was a bonus and just what we needed to continue our journey ahead.