Confortable Hotel, clean, and nice people attending

Confortable Hotel, clean, and nice people attending

A good location, not far from BIO Airport. It's a 15-minute walk between the hotel and the city center. Besides a bus stop before the entrance, we found a tram stop nearby. The hotel also served varied selections for breakfasts. So, all good during our stay. Thanks a lot for the hotel staff's effort.

A good location, not far from BIO Airport. It's a 15-minute walk between the hotel and the city center. Besides a bus stop before the entrance, we found a tram stop nearby. The hotel also served varied selections for breakfasts. So, all good during our stay. Thanks a lot for the hotel staff's effort.

Very big room which was comfortable and quiet, the bathroom was big as well but the shower was too small for an adult. Breakfast was very good but the dinner menu was very dissappointing with poor menu and quality.

Very big room which was comfortable and quiet, the bathroom was big as well but the shower was too small for an adult. Breakfast was very good but the dinner menu was very dissappointing with poor menu and quality.

Bad systems of check-in, check-out, misscharges.

Bad systems of check-in, check-out, misscharges.

Nice clean comfortable

Nice clean comfortable

We had an excellent stay at HGB.The staff was exceptionally friendly and helpful. The breakfast buffet was excellent and definitely worth the price. The room was very clean and comfortable. The location is not ideal, but not bad, either, and for the price it's worth walking a bit more to get to to where all the Bilbao action is.

Hotel & Staff very nice but area around Hotel and Veiw from window not so good .

Hotel & Staff very nice but area around Hotel and Veiw from window not so good .

We had an excellent stay at HGB.The staff was exceptionally friendly and helpful. The breakfast buffet was excellent and definitely worth the price. The room was very clean and comfortable. The location is not ideal, but not bad, either, and for the price it's worth walking a bit more to get to to where all the Bilbao action is.

Poor service, unpleasant strong fragrance in reception and hallways which gave us a headache. Didn’t feel like a four star hotel, 3 at best. Rooms and particularly bathroom watching not cleaned well. We were taken aback when we were provided with a disabled room upon early check-in without being informed beforehand. We absolutely understand and respect the necessity of accessible rooms for guests in need, and we would have been more than willing to wait for a standard room if necessary. However, it was disappointing that the staff did not communicate this to us beforehand.

Poor service, unpleasant strong fragrance in reception and hallways which gave us a headache. Didn’t feel like a four star hotel, 3 at best. Rooms and particularly bathroom watching not cleaned well. We were taken aback when we were provided with a disabled room upon early check-in without being informed beforehand. We absolutely understand and respect the necessity of accessible rooms for guests in need, and we would have been more than willing to wait for a standard room if necessary. However, it was disappointing that the staff did not communicate this to us beforehand.

Nice hotel with a good bar in the lobby and a decent restaurant. The room was spacious and clean but lacked in interior decorating - a couple of pictures on the walls was about all. The biggest downside was that the room was hot at night as, like others we encountered on this trip, they had the heat on with no option for air conditioning. The explanation that the AC is programmed to start in mid May is weak as there have been consistent heat waves in February and April. If you are driving to the hotel and need to drop off your rental car at the airport my recommendation is to drop off your bags with the concierge, leaving the car on the small concrete apron near the front door for a few minutes, then check in when you return from the airport.

Nice hotel with a good bar in the lobby and a decent restaurant. The room was spacious and clean but lacked in interior decorating - a couple of pictures on the walls was about all. The biggest downside was that the room was hot at night as, like others we encountered on this trip, they had the heat on with no option for air conditioning. The explanation that the AC is programmed to start in mid May is weak as there have been consistent heat waves in February and April. If you are driving to the hotel and need to drop off your rental car at the airport my recommendation is to drop off your bags with the concierge, leaving the car on the small concrete apron near the front door for a few minutes, then check in when you return from the airport.

Nice hotel , good location and friendly staff, I would recommend this hotel.

Nice hotel , good location and friendly staff, I would recommend this hotel.

Hotel is modern and spotlessly clean. Room was large and bed very comfortable. Restaurant offers fantastic breakfast buffet, best I've ever seen. Overall, the best hotel experience I've ever had.

Hotel is modern and spotlessly clean. Room was large and bed very comfortable. Restaurant offers fantastic breakfast buffet, best I've ever seen. Overall, the best hotel experience I've ever had.

Woke up after the first night covered in hair, someone else's hair. How utterly disgusting that they didn't clean the bedding. Solo traveller so of course they stuck me right by the lift, must be a hotel rule, they all do it. Was give two single beds (for one person?!?!?!) Instead of a double. Insulting. The whole hotel feels hollow and unwelcoming. Really disappointed and no where near worth the money I paid Desk staff were kind and helpful, the hotels only saving grace.

Woke up after the first night covered in hair, someone else's hair. How utterly disgusting that they didn't clean the bedding. Solo traveller so of course they stuck me right by the lift, must be a hotel rule, they all do it. Was give two single beds (for one person?!?!?!) Instead of a double. Insulting. The whole hotel feels hollow and unwelcoming. Really disappointed and no where near worth the money I paid Desk staff were kind and helpful, the hotels only saving grace.

We were overcome by cigarette smoke smell when we opened the room door. I immediately went to the front desk and aked for another room which they happily provided. We really enjoyed the hotel. The only negative was when just now for this review we were asked how we were treated as Expedia VIP's. What? We were unaware that we qualified for that benift. What does that even mean? Did we miss a benefit because we were unaware?

We were overcome by cigarette smoke smell when we opened the room door. I immediately went to the front desk and aked for another room which they happily provided. We really enjoyed the hotel. The only negative was when just now for this review we were asked how we were treated as Expedia VIP's. What? We were unaware that we qualified for that benift. What does that even mean? Did we miss a benefit because we were unaware?

Very luxurious feel to the hotel. We liked the water refill points and recycling bins around the hotel. Used the gym facilities (although small) good to have as an option. Walking distance to the centre

Very luxurious feel to the hotel. We liked the water refill points and recycling bins around the hotel. Used the gym facilities (although small) good to have as an option. Walking distance to the centre

hotel was fine. a little noisy at night walks need to be more soundproof.

hotel was fine. a little noisy at night walks need to be more soundproof.

Very clean, lovely customer service. Hotel room fairly basic but has all the necessary amenities and reasonable for the price paid

Very clean, lovely customer service. Hotel room fairly basic but has all the necessary amenities and reasonable for the price paid