It was great

It was great

Loved everything about it. Excellent, clean hotel right next to Cambridge North station. My favourite part about it was the large UHD TV in the room that allowed me to cast my Prime and Netflix content.

Loved everything about it. Excellent, clean hotel right next to Cambridge North station. My favourite part about it was the large UHD TV in the room that allowed me to cast my Prime and Netflix content.

The staff are very friendly and helpful. The hotel is modern, the rooms are comfortable and clean. The swimming pool is good but the changing rooms were messy and it looked like they are cleaned often. It would be nice if the hotel could offer parking.

The staff are very friendly and helpful. The hotel is modern, the rooms are comfortable and clean. The swimming pool is good but the changing rooms were messy and it looked like they are cleaned often. It would be nice if the hotel could offer parking.

Nice clean room but the bathroom door was like a mirror and see through so we had ZERO privacy in the shower and toilet, not very nice when your sharing a room with your family. We had to put a huge towel over the door to shower etc throughout our stay

Nice clean room but the bathroom door was like a mirror and see through so we had ZERO privacy in the shower and toilet, not very nice when your sharing a room with your family. We had to put a huge towel over the door to shower etc throughout our stay

Nice four star hotel with nice comfortable rooms but the pool area including the changing need to have a number items fixed and much better cleaning. The hotel is on the outskirts of Cambridge so not walking distance into Cambridge

Nice four star hotel with nice comfortable rooms but the pool area including the changing need to have a number items fixed and much better cleaning. The hotel is on the outskirts of Cambridge so not walking distance into Cambridge

Food was OK - starter of Calimari was very greasy and clearly just frozen food deep fried. Main course pizza was nice. Shower in my room (401) was terrible with very little water pressure or flow. Reception informed,

Food was OK - starter of Calimari was very greasy and clearly just frozen food deep fried. Main course pizza was nice. Shower in my room (401) was terrible with very little water pressure or flow. Reception informed,

Lovely hotel. Very quiet and comfortable. Would stay again

Lovely hotel. Very quiet and comfortable. Would stay again

Great hotel and facilities only negative is no parking for the hotel itself. There is the station car park next door which was full so I had to use the park and ride which isn’t very close and so cost me a lot

Great hotel and facilities only negative is no parking for the hotel itself. There is the station car park next door which was full so I had to use the park and ride which isn’t very close and so cost me a lot

Good clean new hotel as I would expect. However, the shower has abysmal water pressure, and the accessible room I was in was very strange, not only was it on the 6th floor the bathroom layout was odd, and I think a pedal bin isn't the best thing for a potentially disabled occupant?

Good clean new hotel as I would expect. However, the shower has abysmal water pressure, and the accessible room I was in was very strange, not only was it on the 6th floor the bathroom layout was odd, and I think a pedal bin isn't the best thing for a potentially disabled occupant?

Nice hotel in convenient location. Good facilities with nice gym and pool.

Nice hotel in convenient location. Good facilities with nice gym and pool.

It is alright value for money. Parking is a pain and expensive, you are actually using paid train station parking next to hotel and it can be a long walk to haul the suitcase.

It is alright value for money. Parking is a pain and expensive, you are actually using paid train station parking next to hotel and it can be a long walk to haul the suitcase.

Really nice hotel in a good location to get in and out of the city. Hotel was clean and inviting only observation is that as they allow dogs to stay in rooms there probably needs to be a slightly more rigourous cleaning regime (or potentially different cleaning equipment to get the hair out of carpets etc.)

Stayed at the Novotel for two nights and would highly recommend. Staff were very helpful and knowledgeable.

Stayed at the Novotel for two nights and would highly recommend. Staff were very helpful and knowledgeable.

Nice and cleanenvironment😊

Hotel itself was nice but had a number of issues, gym changing area was very dirty, towels everywhere and only few lockers, some were broken. Worst experience iv ever had at a hotel with the staff. No friendly greeting, a smile was to much to ask. I heard one of the staff arguing with a guest around breakfast area in front of all the other guest, very unprofessional. Later on the day I had a similar issue with another staff at front desk arguing with me, no intention of coming to an agreement but rather argue in front of all the other guest

Lovely hotel, great facilities and good transport links into Cambridge centre. Alternatively there is a lovely river path into town if you don't mind a 45-60 min walk.

Hotel was nice, room was ready ontime. Comfy beds. Lovely staff. Room only set up for 2 people not 3. Not enough toilet roll. Changing rooms not very clean and rust around swimming pool.

Hotel was nice, room was ready ontime. Comfy beds. Lovely staff. Room only set up for 2 people not 3. Not enough toilet roll. Changing rooms not very clean and rust around swimming pool.

Booked online requested a cot for 2 year old, which was not ready in the hotelroom, but easily organised after we seen the room. Access card needed for the pool, clear explanation how and what regarding the pool, although towels was an issue. No clean towels ready at the pool. No staff stationed down there, when ringing internal to reception, the staff member picking of the phone did not understand what I meant with “There’s no towels outside the pool changing area”!. It took three times explaining before he said he understood, not seen anyone in several minutes, gave up, when we were done swimming it was re stocked. Decided to have dinner at the hotel, this took again three times to confirm our order, with the result we got 1 of our 2 main children meals and it seemed to take quite a while before we received our meals. With nothing too extravagant ordered from the menu, it was still just under £100. The receipt confirmed a 10% additional charge for staff (on top of their wage), which I personally would have wanted to decide myself and with the experience that evening I maybe would have not added any % at all. In the morning used the hair dryer, after an early swim. Not alert enough I moved my head while drying (like you do) and my hair got caught in the back bit it the dryer. It pulled quit a bit off, resulted in pain and headache. I took a picture and mentioned this with the check out . Staff member could only say: “Oh, that’s not nice!” Back cover missing? Needs checking!

Booked online requested a cot for 2 year old, which was not ready in the hotelroom, but easily organised after we seen the room. Access card needed for the pool, clear explanation how and what regarding the pool, although towels was an issue. No clean towels ready at the pool. No staff stationed down there, when ringing internal to reception, the staff member picking of the phone did not understand what I meant with “There’s no towels outside the pool changing area”!. It took three times explaining before he said he understood, not seen anyone in several minutes, gave up, when we were done swimming it was re stocked. Decided to have dinner at the hotel, this took again three times to confirm our order, with the result we got 1 of our 2 main children meals and it seemed to take quite a while before we received our meals. With nothing too extravagant ordered from the menu, it was still just under £100. The receipt confirmed a 10% additional charge for staff (on top of their wage), which I personally would have wanted to decide myself and with the experience that evening I maybe would have not added any % at all. In the morning used the hair dryer, after an early swim. Not alert enough I moved my head while drying (like you do) and my hair got caught in the back bit it the dryer. It pulled quit a bit off, resulted in pain and headache. I took a picture and mentioned this with the check out . Staff member could only say: “Oh, that’s not nice!” Back cover missing? Needs checking!