Best place to stay at in Gladstone customer service was great !!! Very clean !! Shower was great and hot bed was like staying in the Hilton

Best place to stay at in Gladstone customer service was great !!! Very clean !! Shower was great and hot bed was like staying in the Hilton

Firstly the on site manager was amazing. Her customer service was exceptional and her demeanour. The motel itself is terrible. The pool is green and mouldy. It seems people live there. My neighbours were swearing and arguing. My first room was like something out of a horror movie. There was no aircon. Extension cords running all over the place. No cover on the ironing board. And so forth. I was given a different room because of the air conditioning not working. The next room was better but still very trashy. The curtains didn’t hang up properly and offer any privacy as all the hooks were broken. The kitchen blind had layers of dust and food on it. The pool was unusable. And there were no wifi even though I believe ( I could be wrong) it was advertised. It seems people from very low socioeconomic status reside there permanently and their were children crying and couples arguing and swearing. Expedia I believe that you need to verify these properties more thoroughly. This is my second time booking through Expedia and both times I have not been impressed. But this time was dreadful in relation to amenities and the environment. Again the on-site management was absolutely spectacular and her problem solving skills and hospitality was impeccable. The property itself though I’m sorry it’s just trash

Firstly the on site manager was amazing. Her customer service was exceptional and her demeanour. The motel itself is terrible. The pool is green and mouldy. It seems people live there. My neighbours were swearing and arguing. My first room was like something out of a horror movie. There was no aircon. Extension cords running all over the place. No cover on the ironing board. And so forth. I was given a different room because of the air conditioning not working. The next room was better but still very trashy. The curtains didn’t hang up properly and offer any privacy as all the hooks were broken. The kitchen blind had layers of dust and food on it. The pool was unusable. And there were no wifi even though I believe ( I could be wrong) it was advertised. It seems people from very low socioeconomic status reside there permanently and their were children crying and couples arguing and swearing. Expedia I believe that you need to verify these properties more thoroughly. This is my second time booking through Expedia and both times I have not been impressed. But this time was dreadful in relation to amenities and the environment. Again the on-site management was absolutely spectacular and her problem solving skills and hospitality was impeccable. The property itself though I’m sorry it’s just trash

Motel grounds not maintained …Pool gate locked because it has not been cleaned for months. office shut.. Room was clean but pictures do not reflect the current state of the property.

Motel grounds not maintained …Pool gate locked because it has not been cleaned for months. office shut.. Room was clean but pictures do not reflect the current state of the property.

Very clean Avila & fast communication

Very clean Avila & fast communication

No one ever at reception paid extra for the spa bath and I wouldn’t wash my dog in there it was manky as !! Positive the bed was comfortable

No one ever at reception paid extra for the spa bath and I wouldn’t wash my dog in there it was manky as !! Positive the bed was comfortable

I liked the quietness & easy access. Dog friendly too.

I liked the quietness & easy access. Dog friendly too.

Good communication with Manager, close to facilities & Gladstone Show Ground.

Good communication with Manager, close to facilities & Gladstone Show Ground.

I really enjoyed my stay. I needed somewhere to stay overnight on my journey from Cairns to Brisbane where I could have a relaxing evening, hot shower and comfortable sleep and I so appreciated being able to have my little dog with me. South Gladstone Motel ticked all the boxes for me.

I really enjoyed my stay. I needed somewhere to stay overnight on my journey from Cairns to Brisbane where I could have a relaxing evening, hot shower and comfortable sleep and I so appreciated being able to have my little dog with me. South Gladstone Motel ticked all the boxes for me.

Good family stay kids can play around outside, friendly managers, and great for pets.

Good family stay kids can play around outside, friendly managers, and great for pets.

The room i was in is two small doesnt have a kitchen sink to do dishes so had to use bathroom sink.. The light from out the back came into the room and kept us awake most of the night. And the hot water needs attention.

The room i was in is two small doesnt have a kitchen sink to do dishes so had to use bathroom sink.. The light from out the back came into the room and kept us awake most of the night. And the hot water needs attention.

Spacious family room with kitchen facilities.

Spacious family room with kitchen facilities.

Well what did i Like,i can honest say i was touch from the moment i arrived i have not been well for a while Battling Serious Illness the Loverly Couple here made me feel l like i stll was someone and they were taking care of there Dad. Although this is a Beautiful place you can see it has much Potential and im sure they will do Amazing Stuff and i also had the best Sleep that ive had for i dont know how long,ive just stayed at a Flash well know Resort on the Gold Coast and i slept here Better so i would Highly recommend a stay here As I will be back even though I only live less than a 100 k's As I will be back even though I only live less than a 100 k's away, Regards Derek C

Well what did i Like,i can honest say i was touch from the moment i arrived i have not been well for a while Battling Serious Illness the Loverly Couple here made me feel l like i stll was someone and they were taking care of there Dad. Although this is a Beautiful place you can see it has much Potential and im sure they will do Amazing Stuff and i also had the best Sleep that ive had for i dont know how long,ive just stayed at a Flash well know Resort on the Gold Coast and i slept here Better so i would Highly recommend a stay here As I will be back even though I only live less than a 100 k's As I will be back even though I only live less than a 100 k's away, Regards Derek C

Really convenient for an overnight stay with my dog. Very clean and has everything you need

Really convenient for an overnight stay with my dog. Very clean and has everything you need

The area the motel was in, easy to find. The service was great. The Villa was big effort for 3 Adults and 1 Children. The gardens need a little work.

easy parking

Lovely little place to stay at! Very kind lady

Ladies working there are very nice , clean , gardens and area need a tidy up.

Upon arrival of our 4 night stay with my 3 children , our accommodation dates were incorrect , I had already payed the full amount 4 weeks prior to this. First night other guests had a party which was very loud, swearing was heard, we all had no.slerp, my kids didnt feel safe to stay. Tv in bedroom didnt wirk took 1 day to get it fixed, wifi password didnt work on first day.

Villa was great.