Nice place to stay all good

The hotel was absolutely fabulous! It was so spacious and comfortable. Just really enjoyed it. So close to everything and a little haven to retreat back to in the evening. If we ever get back to New York again this is where we will be staying.

The hotel was absolutely fabulous! It was so spacious and comfortable. Just really enjoyed it. So close to everything and a little haven to retreat back to in the evening. If we ever get back to New York again this is where we will be staying.

The service was awful to the time I checked out. I asked them to email me the receipt when I checked out, I still haven't received it. I was overcharged 3 times!!

The service was awful to the time I checked out. I asked them to email me the receipt when I checked out, I still haven't received it. I was overcharged 3 times!!

We will NEVER stay at this hotel again! The service horrible. Staff is rude. THEY DON'T ANSWER THE PHONE!

We will NEVER stay at this hotel again! The service horrible. Staff is rude. THEY DON'T ANSWER THE PHONE!

Everything about this hotel was great! The staff was helpful and friendly and the room was clean and new.

This hotel is in a fantastic location - it makes so much of the city and it's attractions walkable. We got a great deal on our room, which was HUGE by NYC standards. The bed was very comfortable and the room overall felt very very clean. The only nit-picky issues we experienced were: 1. The room is showing wear and tear (stain on the carpet, stain on the curtain, mildew stains on the seam where the shower wall meets the tile). 2. The cleaning and restocking from housekeeping was not consistent. They did a great job, but the coffee supplies and glassware that was used was inconsistently restocked. We finally had to call to ask for it. Again, this is not a deal breaker, but if we had paid full price for our room, those types of 'misses' would not have been acceptable at the luxury pricepoint. The staff were always friendly and willing to help - however, there was a definitely a sense that this was more a 'mid tier' hotel for service rather than a 5 star luxury experience. Would definitely recommend as long as expectations and the price are in alignment.

Facility doesn’t live up to its name

Great location and Hotel for our first trip to NY

Great location and Hotel for our first trip to NY

Really nice one, great living experience

Really nice one, great living experience

Great hotel, great hospitality and great location

Great hotel, great hospitality and great location

The first suite had a broken thermostat and it was very hot. It took 5 calls over 4 hours to get the issue resolved and they moved us to another suite. The restaurant was a joke. The server was not interested in waiting on us. I ordered a hamburger and I specified I wanted it medium rare and it came well done! For $38 it should have been right. The server never came back and we had to hunt him down to get ketchup. The bill came and the service charge was added to the bill.( there were three adults and one child). Then there was a separate line for a gratuity! The service was nonexistent and the prices were exorbitant. The hotel was lovely once the room issues were resolved. I would recommend the hotel. Avoid the restaurant at all costs!

The first suite had a broken thermostat and it was very hot. It took 5 calls over 4 hours to get the issue resolved and they moved us to another suite. The restaurant was a joke. The server was not interested in waiting on us. I ordered a hamburger and I specified I wanted it medium rare and it came well done! For $38 it should have been right. The server never came back and we had to hunt him down to get ketchup. The bill came and the service charge was added to the bill.( there were three adults and one child). Then there was a separate line for a gratuity! The service was nonexistent and the prices were exorbitant. The hotel was lovely once the room issues were resolved. I would recommend the hotel. Avoid the restaurant at all costs!

beautiful!

Great check in, excellent customer service, quiet, clean and centrally located in the heart of the city. The only minor downside are the pillows. We would definitely stay again and highly recommend.

beautiful!

Great check in, excellent customer service, quiet, clean and centrally located in the heart of the city. The only minor downside are the pillows. We would definitely stay again and highly recommend.

Good location

Everyone was so friendly, we had a few small glitches but nothing too major

Good location

Everyone was so friendly, we had a few small glitches but nothing too major

Weren't able to check in until 5 hours past check in at 3pm. Over booked and lied about it saying the cleaning staff were slow and then gave us a room without the pullout sofa bed that we booked. They did take off the cheaper of the two nights but initially only wanted to comp us a dinner in the restaurant. Location is great and very spacious especially for a hotel room in NYC.

Weren't able to check in until 5 hours past check in at 3pm. Over booked and lied about it saying the cleaning staff were slow and then gave us a room without the pullout sofa bed that we booked. They did take off the cheaper of the two nights but initially only wanted to comp us a dinner in the restaurant. Location is great and very spacious especially for a hotel room in NYC.

Amazing hotel! Located in a perfect location within walking distance to Central Park and Times Square. Our suite was stunning and spacious!

Amazing hotel! Located in a perfect location within walking distance to Central Park and Times Square. Our suite was stunning and spacious!

Lights in the bathroom not working, mini bar glasses dirty, towels had holes in them, restaurant breakfast service bellow par, room cleaning service was not provided daily

We had an exceptional time staying at the Luxury Collection hotel. Its location was ideal for us to be able to walk to and from the top sites in the city. We will definitely choose this hotel again when we visit NYC in the near future.