This hotel is located in a small mall with lots of shops and restaurants around. The beach is right across the street and beach lounger are provided. The hotel staff can be dismissive at times and as a female I was not given the same level of respect as my husband by the front desk staff. The pools looks nothing like the pictures. The pools are cold and dirty. A couple of hard chairs to sit on but not impressed at all. There were local kids throwing rocks and dirt into the pools, adults eating and belching by the pool, again not impressed. The breakfast buffet is good and the young man in charge of the eggs is very kind and hard working.

Good service, I will book this hotel next time.

Good service, I will book this hotel next time.

To be a 5star hotel, it didn’t hold the standard. Facility’s would be rated lite a 3 star. Pool guy did not let it use the sun beds around the pool and after some phoncalls and angry faces from him we were aloud to to take two sundress - if we carried our self to the sundeck. Reception was quite in friendly until we hade checked in, after that it was some fake smiles, we just asked if we could get access to our room befor real check in time because we arrived earlier then expected. Breakfast we ok

To be a 5star hotel, it didn’t hold the standard. Facility’s would be rated lite a 3 star. Pool guy did not let it use the sun beds around the pool and after some phoncalls and angry faces from him we were aloud to to take two sundress - if we carried our self to the sundeck. Reception was quite in friendly until we hade checked in, after that it was some fake smiles, we just asked if we could get access to our room befor real check in time because we arrived earlier then expected. Breakfast we ok

Hotel staff Vinnie very nice and courteous and helpful

Hotel staff Vinnie very nice and courteous and helpful

Stayed one night at the Diamond Bay Hotel. Staff friendly and efficient. Great location right across from the sea and beach. Lots of shopping and restaurant options to choose from. Buffet breakfast was included in the price and it had a nice selection.

Stayed one night at the Diamond Bay Hotel. Staff friendly and efficient. Great location right across from the sea and beach. Lots of shopping and restaurant options to choose from. Buffet breakfast was included in the price and it had a nice selection.

Good hotel for the money.

Good hotel for the money.

Generally nice 4 star type hotel but no hot water available so i rank it a 3 star hotel, not as good as some other hotels on the street. Great view though and nice employees.

Generally nice 4 star type hotel but no hot water available so i rank it a 3 star hotel, not as good as some other hotels on the street. Great view though and nice employees.

Great service from staff members and the ocean view room was lovely

Great service from staff members and the ocean view room was lovely

Good cost benefit.

Good cost benefit.

Staff is very helpful and warm. It is also very convenient.

Staff is very helpful and warm. It is also very convenient.

Good location and very good service staff...but breakfeast everyday same...

Good location and very good service staff...but breakfeast everyday same...

Stayed as a birthday treat with my sister, and we enjoyed every minute! As soon as we arrived we were greeted with a welcome drink and check-in was efficient. The lobby was impressive, beautifully decorated and impeccably clean. Our room was even better, we were upgraded and given twin beds as requested, on the 18th floor with a great view of the city and beach! They even had a complimentary fruit bowl waiting for us. The room itself was modern and super spacious, had everything you needed and the bathroom had both a huge bath and a high-powered shower which was a godsend after long days exploring! Make sure you take advantage of the outside pool and hot-tub too! There is a wonderful view from there and it was empty every time we went so you don't need to fight for a spot. As well there is a huge gym and classes guests can take. The most important part i must mention is the staff at Diamond Bay Hotel, they are AMAZING!! We had a mishap at the beginning of our trip, and special thanks to Mr. Duc Nguyen was attentive enough to inquire if anything was wrong; after we had explained he got the manager involved and they managed to track down the company and got us our belongings back within a day! That's real customer service! Everyone was super friendly and helping us with directions and booking tickets to Vinpearl Land. As well the manager personally delivered a birthday cake to us, so lovely! Overall a GREAT stay so Thank you DBH we will definitely be returning in the future!

Beautiful hotel located next to the town center and is beach front

paid extra but still very little ocean view!

paid extra but still very little ocean view!

Hotel is in a good location and the service levels of the staff is very good. This was our 2nd stay here and the hotel seems to be trending downwards. There were several little issues that happened. Whether it was housekeeping, no beach services, ( on a beautiful day), or the breakfast buffet being below average, it felt like we had to deal with items on a regular basis.

Hotel is in good location in Nha Trangista beach, not close to restaurants but close to mall. Hotel rooms are good size but dirty and will smell of smoking inside even we booked non-smoking room. There is excellent gym at the hotel and nice pool, also good breakfast. Biggest problem in this hotel is that front desk service is super bad, their English skill is almost none and they are not willing to help you. ("Customer is always right" attitude is totally missing from this hotel). Basically facilities are OK but due to bad customer service I can not recommend this hotel to anyone.

Hotel is in good location in Nha Trangista beach, not close to restaurants but close to mall. Hotel rooms are good size but dirty and will smell of smoking inside even we booked non-smoking room. There is excellent gym at the hotel and nice pool, also good breakfast. Biggest problem in this hotel is that front desk service is super bad, their English skill is almost none and they are not willing to help you. ("Customer is always right" attitude is totally missing from this hotel). Basically facilities are OK but due to bad customer service I can not recommend this hotel to anyone.

Dated, dirty, found bugs and caterpillar in bathroom. Leaking water from roof advised upon checkin and was never fixed.

Dated, dirty, found bugs and caterpillar in bathroom. Leaking water from roof advised upon checkin and was never fixed.

Hotel is ok but very boring nothing to do at night .food is bevy expensive and no good, don't eat there .breakfast ok.check in check out slow because staff have no experience

Hotel is ok but very boring nothing to do at night .food is bevy expensive and no good, don't eat there .breakfast ok.check in check out slow because staff have no experience