The front counter woman was amazing she even went out her way to text me to update me on a room.

The front counter woman was amazing she even went out her way to text me to update me on a room.

First was the room was cancelled prior arrival, then have $200 deposit and didn't say anywhere on the web page, then finally was able to go to the room and the smell of cigarette or something similar was not nice at all, didn't even take a shower in the bathroom and on top of all the AC unit was very noisy barely was able to sleep, the one good thing was the bed was confy and clean.

First was the room was cancelled prior arrival, then have $200 deposit and didn't say anywhere on the web page, then finally was able to go to the room and the smell of cigarette or something similar was not nice at all, didn't even take a shower in the bathroom and on top of all the AC unit was very noisy barely was able to sleep, the one good thing was the bed was confy and clean.

You overbooked and didn’t give me a room!!!

You overbooked and didn’t give me a room!!!

When we first arrived they said they didn’t have my reservation nor a room for me even though was prepaid through Expedia. She said they were all full and had no rooms available. As I was trying to call Expedia she suddenly said she found me and had a cancellation of a room we could now have. When we first walked into the room there was a cockroach. There are kids loudly playing right outside our door. 5 kids and no adults. I could hear them until after 10pm. I was exhausted and just waited to Siri but couldn’t. Ended up killing 8 cockroaches by the time I hesitantly turn lights out. I’m furious and disgusted. After a fitful nights sleep we were woken up by kids playing loudly again, right outside our door, just before 7am. Unacceptable on so many levels.

When we first arrived they said they didn’t have my reservation nor a room for me even though was prepaid through Expedia. She said they were all full and had no rooms available. As I was trying to call Expedia she suddenly said she found me and had a cancellation of a room we could now have. When we first walked into the room there was a cockroach. There are kids loudly playing right outside our door. 5 kids and no adults. I could hear them until after 10pm. I was exhausted and just waited to Siri but couldn’t. Ended up killing 8 cockroaches by the time I hesitantly turn lights out. I’m furious and disgusted. After a fitful nights sleep we were woken up by kids playing loudly again, right outside our door, just before 7am. Unacceptable on so many levels.