it was ok

it was ok

The apartament that I’ve booked was for 4 people but the suite they gave us is only for 3 people it’s means that we had to sleep 3 people in one queen bed and the sofa is just for 1 person, it’s terrible. Bad experience, information in not trustable

The apartament that I’ve booked was for 4 people but the suite they gave us is only for 3 people it’s means that we had to sleep 3 people in one queen bed and the sofa is just for 1 person, it’s terrible. Bad experience, information in not trustable

Way too congested area elevator was terrible

Way too congested area elevator was terrible

Elevator training and to long Food to expensive Not friendly for older people

Elevator training and to long Food to expensive Not friendly for older people

I’m being nice here and trying to help this hotel. Had to buy own toilet paper and wash towels all week. No maid service. Had to fix tv. No service. Security interrogating people at beach and pool lots of arguing. No main bar in lobby to congregate. You’ll need to Uber or drive everywhere. As one guest put it “you’ll spend half your trip in the elevator” unfortunate he was right as only one elevator for 40 floors and 400 rooms! Service non existent, asked for bikes and clerk said look outside somewhere. If I owned this business I’d be strongly watching the manager of the hotel as something is wrong here. I thought Hyde was a good brand?

I’m being nice here and trying to help this hotel. Had to buy own toilet paper and wash towels all week. No maid service. Had to fix tv. No service. Security interrogating people at beach and pool lots of arguing. No main bar in lobby to congregate. You’ll need to Uber or drive everywhere. As one guest put it “you’ll spend half your trip in the elevator” unfortunate he was right as only one elevator for 40 floors and 400 rooms! Service non existent, asked for bikes and clerk said look outside somewhere. If I owned this business I’d be strongly watching the manager of the hotel as something is wrong here. I thought Hyde was a good brand?

Great spot, my only concern was the bed was a little soft for me, shower was excellent, bathroom lighting was not the best.. for doing your makeup Busy both on the pool deck and beach.. but as advertised you have chairs and umbrellas whenever you ask

Great spot, my only concern was the bed was a little soft for me, shower was excellent, bathroom lighting was not the best.. for doing your makeup Busy both on the pool deck and beach.. but as advertised you have chairs and umbrellas whenever you ask

Front desk quite unwelcoming and rude. As soon as we arrived, you are faced with a stressful vibe, there was confusion as we were renting in the residence but the black lady on the hotel frontdesk side(sorry can’t remember her name) was quite unpleasant and was irritated that we didn’t know where to stand, which is a desk next to it that says Owners 🙃 We were then given access to the condo for 4pm checkin, but to our surprise the cleaning lady was still there and asked us for an extra 30min, claiming they only notified her to clean the unit around 3pm. I noticed people working there quite unhappy and miserable, which unfortunately affects your mood and experience. In the other hand, location, pool, everything else was great. They need to invest in hiring better.

Front desk quite unwelcoming and rude. As soon as we arrived, you are faced with a stressful vibe, there was confusion as we were renting in the residence but the black lady on the hotel frontdesk side(sorry can’t remember her name) was quite unpleasant and was irritated that we didn’t know where to stand, which is a desk next to it that says Owners 🙃 We were then given access to the condo for 4pm checkin, but to our surprise the cleaning lady was still there and asked us for an extra 30min, claiming they only notified her to clean the unit around 3pm. I noticed people working there quite unhappy and miserable, which unfortunately affects your mood and experience. In the other hand, location, pool, everything else was great. They need to invest in hiring better.

I loved the atmosphere at the property, the room was nice and clean. Although I did not like the fact I was told $75 for valet parking and was charged $112. I also didn't like the fact that we were required to use hotel towels at the beach if we used one of the chairs and hotel towels at the pool, instead of our own. Drinks at the pool were incredibly expensive considering the amount we received and we weren't allowed to bring in any drinks, although I noticed food and drinks around the pool that were not purchased. We also felt a little uncomfortable with security constantly walking around the pool.

I loved the atmosphere at the property, the room was nice and clean. Although I did not like the fact I was told $75 for valet parking and was charged $112. I also didn't like the fact that we were required to use hotel towels at the beach if we used one of the chairs and hotel towels at the pool, instead of our own. Drinks at the pool were incredibly expensive considering the amount we received and we weren't allowed to bring in any drinks, although I noticed food and drinks around the pool that were not purchased. We also felt a little uncomfortable with security constantly walking around the pool.

Perking should have been included in the price of your stay. $35 a day was excessive. At least for one vehicle, it should be included.

Perking should have been included in the price of your stay. $35 a day was excessive. At least for one vehicle, it should be included.

The condo was in a terrible condition. The walls are dirty with some hole, Toilet doesn't flush unless you wait 15 minutes, carpet is torn and filthy, chairs and soft were dirty. The owners were advised, said that they would send housekeeping, then when they wanted to send them, we were out. I had property manager come and take pictures; his comment was ''we will have to shut unit down and force owners to change carpet, furniture and repaint''. On another note, you sometimes have to wait 15 minutes for an elevator, and chairs are not available at pool unless you go at 8:30 am. The cherry on the cake is that Hyde resort takes a $250 deposit to make sure we don't damage the property, and it gets reimbursed 7 to 10 working days after you check out. What a scam!

The condo was in a terrible condition. The walls are dirty with some hole, Toilet doesn't flush unless you wait 15 minutes, carpet is torn and filthy, chairs and soft were dirty. The owners were advised, said that they would send housekeeping, then when they wanted to send them, we were out. I had property manager come and take pictures; his comment was ''we will have to shut unit down and force owners to change carpet, furniture and repaint''. On another note, you sometimes have to wait 15 minutes for an elevator, and chairs are not available at pool unless you go at 8:30 am. The cherry on the cake is that Hyde resort takes a $250 deposit to make sure we don't damage the property, and it gets reimbursed 7 to 10 working days after you check out. What a scam!

Apartment was nice but not clean. Property was fifty , crowded, poorly run. Took one hour to check in. No seating or towels at pool. Employees even admitted that they have serious issues with how the property is managed.

Apartment was nice but not clean. Property was fifty , crowded, poorly run. Took one hour to check in. No seating or towels at pool. Employees even admitted that they have serious issues with how the property is managed.

Very very dirty room! Most of the things in the room were broken, such as the shower head, door handles, dressers. Dirty walls, floors, carpets… The cleaning lady even tried to charge us afterwards for the broken things! Beware of the scam! Make sure to let them know what’s broken right after check in. Will not stay at property again!

Very very dirty room! Most of the things in the room were broken, such as the shower head, door handles, dressers. Dirty walls, floors, carpets… The cleaning lady even tried to charge us afterwards for the broken things! Beware of the scam! Make sure to let them know what’s broken right after check in. Will not stay at property again!

Good location , very good view. Easy access to beach. But room is very dusty . One of my pillow case is not clean still have hair and cosmetic and smell on it. Decorate pillow and sheets very dusty and smelly.When I ask for new set of bed sheet and pillow case , it come next day at 3.00pm. Also I got email from management asking for pictures

Good location , very good view. Easy access to beach. But room is very dusty . One of my pillow case is not clean still have hair and cosmetic and smell on it. Decorate pillow and sheets very dusty and smelly.When I ask for new set of bed sheet and pillow case , it come next day at 3.00pm. Also I got email from management asking for pictures

The common areas are great! Pool, restaurant, etc. but the rooms need better upkeep. Carpet stains, rusted bathroom fixtures, toilet seats, wall dings&scratches, patio floor dirty, patio glass filthy.

The common areas are great! Pool, restaurant, etc. but the rooms need better upkeep. Carpet stains, rusted bathroom fixtures, toilet seats, wall dings&scratches, patio floor dirty, patio glass filthy.

We originally booked this for a fun girls getaway. The issue with this place is the check in and condo. This hotel isn’t a hotel they are renting out privately owned condos so the maintenance is lacking. We arrived to only 3 towels and one pod of tide for the kitchen and two rolls of toilet paper for a large two bed two bath condo. There was also no trash cans in the main area or bags save the small bathroom ones. The view was great. Location is a residential area so I won’t book this. Lastly check in for Covid was an issue. You had to sign in a log book and wait in line each time you enter the building. There isn’t much to do around the area & no restaurants are walking distance. Also because it was a privately owned condo there was no clean up and we actually arrived to dirty dishes in the cabinets. I would not recommend this place.

We originally booked this for a fun girls getaway. The issue with this place is the check in and condo. This hotel isn’t a hotel they are renting out privately owned condos so the maintenance is lacking. We arrived to only 3 towels and one pod of tide for the kitchen and two rolls of toilet paper for a large two bed two bath condo. There was also no trash cans in the main area or bags save the small bathroom ones. The view was great. Location is a residential area so I won’t book this. Lastly check in for Covid was an issue. You had to sign in a log book and wait in line each time you enter the building. There isn’t much to do around the area & no restaurants are walking distance. Also because it was a privately owned condo there was no clean up and we actually arrived to dirty dishes in the cabinets. I would not recommend this place.

The Hotel overall was amazing!! The front staff were very helpful and the place was a magical vacation for my fiancé and I had an amazing time. The valet parking took forever but after you figure it out you just wait for a while before headed down to it. The view was breath taking and the bar n grill had the best food we ate anywhere in town.

The Hotel overall was amazing!! The front staff were very helpful and the place was a magical vacation for my fiancé and I had an amazing time. The valet parking took forever but after you figure it out you just wait for a while before headed down to it. The view was breath taking and the bar n grill had the best food we ate anywhere in town.