Amazing

Amazing

The beach,splash park, entertainment

The beach,splash park, entertainment

Very nice and safe hotel

Very nice and safe hotel

This hotel was the best! We had the best time, food was so good and their staff was fun to be around!!

This hotel was the best! We had the best time, food was so good and their staff was fun to be around!!

I enjoyed my stay. My suggestion is to continue reminding the staff, no matter where they are, to speak softly when communicating with one another. Especially when it is not business related.

I enjoyed my stay. My suggestion is to continue reminding the staff, no matter where they are, to speak softly when communicating with one another. Especially when it is not business related.

This property needs a lot of updating.

This property needs a lot of updating.

Staff Is Rude. You get what you get.

Staff Is Rude. You get what you get.

Great property.

Great property.

The hotel is very nice. The food was amazing!!! Some of the staff were great. However, we were left feeling very disappointed and uncomfortable when we had all of our cash taken. It was as if someone was watching us as we checked in. They looked in the cabinets under the tv to find cash. We told guest services and they did an investigation and said that the employee did not have it on them. Of course they didn’t!!! We had the police come in as well. We received nothing in return for a large amount of cash gone! We were waiting for the police report to arrive via email. It has yet to arrive. We did not have our room cleaned after that. Other than that, it was a pleasant stay. Will NOT stay again!!!

The hotel is very nice. The food was amazing!!! Some of the staff were great. However, we were left feeling very disappointed and uncomfortable when we had all of our cash taken. It was as if someone was watching us as we checked in. They looked in the cabinets under the tv to find cash. We told guest services and they did an investigation and said that the employee did not have it on them. Of course they didn’t!!! We had the police come in as well. We received nothing in return for a large amount of cash gone! We were waiting for the police report to arrive via email. It has yet to arrive. We did not have our room cleaned after that. Other than that, it was a pleasant stay. Will NOT stay again!!!

I booked Iberostsr because I saw their property in Cancun and was in awe. The resort was nice. Staff amazing. Food pretty good. The beef patties at the truck on the beach …superb. Our room was ok. We had a slow shower drain which made taking a shower unplesssnt. All and all had a relaxing stay

I booked Iberostsr because I saw their property in Cancun and was in awe. The resort was nice. Staff amazing. Food pretty good. The beef patties at the truck on the beach …superb. Our room was ok. We had a slow shower drain which made taking a shower unplesssnt. All and all had a relaxing stay

I liked the friendliness of the staff.

I liked the friendliness of the staff.

Amazing time at the hotel

Amazing time at the hotel

It was gorgeous all the staff was so helpful, the resort always has something going on and you have got to shop from the locals on the beach they have the best stuff

It was gorgeous all the staff was so helpful, the resort always has something going on and you have got to shop from the locals on the beach they have the best stuff

Was a very average stay. The property is nice, but not great. A good amount of amenities. The people are friendly(for the most part), but the service is the definition of island time. No one is in a rush and to get anything don't too hours.

Was a very average stay. The property is nice, but not great. A good amount of amenities. The people are friendly(for the most part), but the service is the definition of island time. No one is in a rush and to get anything don't too hours.

Good place, great food, they don’t tell you that certain liquor that’s top shelf you have to pay for which is misleading for an all inclusive. There were a few times that I did see roaches. Other than that it was a blast. Rooms were cleaned every day and towels replaced, staff was extremely friendly and willing to get anything you want.

Good place, great food, they don’t tell you that certain liquor that’s top shelf you have to pay for which is misleading for an all inclusive. There were a few times that I did see roaches. Other than that it was a blast. Rooms were cleaned every day and towels replaced, staff was extremely friendly and willing to get anything you want.

Great resort, the staff is incredibly friendly and very hospitable! Rooms are nice, I’d give them a B for cleanliness but deduct scoring because we had a broken cabinet and a broken door handle to our balcony which takes away from the aesthetic in my opinion. I’d say the biggest con of staying here is the food. It takes a few days to figure out where to eat with the best food. Buffet is mediocre at best, option for eggs or an omelette was our go to. We had great food at the Asian restaurant and pretty decent food at the steak house, although steak is cheaper cuts and are fatty. Horrible experience at the Italian restaurant, definitely do not recommend, not sure how they manage to make pasta taste so horrible. We’ve stayed here twice now and usually our only complaint is we wish they would bring on top tier food manager who understood they need to have a few stand out food options which make their guests dream of coming back. Room service is absolutely disgusting! We tried everything during our last stay and literally tasted a single bite of each it was just gross and looked as bad as it tasted…literally even the nachos!! The bars do a good job and the bartenders are great, but don’t expect top shelf booze of any kind unless you’re paying for prestige membership which gives you access to the bar with better quality booze. That said, if you’re not a big drinker then the well booze probably won’t bother you. Overall we’ve had two good trips here and would recommend.

I usually stay in the one next door (grand) but because I have young kids this time I had to stay in selection. It seems like they were renovating because there was construction equipment in the hallways. Also when I got to my room I had to request to be moved 3 times due to the strong odor of mold. They need to address this issue. I won’t be coming back and I wouldn’t recommend anyone stay there until the mold issue is resolved.