Room, parking, location

The bed, early check in, close parking, opening window, fast elevators, easy check in, luggage carts, price was fair for a 4 star hotel.

The room needs a deep clean. The grout lines in the bathroom are yellow, there isn’t enough light in the bathroom. Windows need a clean. The Ac filters need changing as it blows out dust. Have a look at the bottom of the ac, totally clogged up which will obviously effect the efficiency of cooling down the room, also fire hazard? Furnishings like the door handle for the bathroom needs updating… looks like it’s from the 1980’s. The fancy toilet is not the best idea. Overall the place felt surface clean but when you find problems mentioned above you start to question the items that require more then a surface wipe (ie coffee machine or fancy toilet thing, carpet cleaning ). Overall I would return as the price was reasonable compared to other 4 stars in the area but you would need to improve before you did want to up the rates.

All was satisfactory for our 1 night stay.

n/a

not a lot

there was hair in the bathroom when we arrived as well as the air conditioning unit was not secure in the window. There was no breakfast options available. Also had to pay $22 extra a night to park !

Nothing.

Double check the parking. I get the tickets even i paid the overnight parking and registered in front desk.

Good location to get to local appointments, restsurants nearby. Room clean and ammenities good. Suprised by a bidet in bathroom! Restaurant staff accommodating, friendly. Consierge awesome. Overall hotel really well kept. Hot tub clean.

Business centre was in the basement & outdated. Restaurant not open for lunch. Front desk were polite but didn't engage. After dark, not best place to be outside. Park next door has a lot of social issues.

close walk to the arena. friendly staff and parking available. early check in was possible as well

wall paper in our bathroom had stains on it , and the. bottom of the door looked like something was chewing on it

the staff

the time of the pool closing

The staff we’re really nice and everything is close to you, restaurants, clubs, and more since the place is also in downtown area

nothing

The meeting room and suites were comfortable.

The restaurant only served breakfast. Saturday and Sunday getting food was tricky for downtown Edmonton.

The beds were double mattress on queen size frames. The frames had a very sharp corners and since the mattress wasn’t in flush with the frame this caused it to be hazardous for our shins. The front desk(manager) argued stating that the beds were a standard queen size. They clearly aren’t as we sleep on a queen mattress at home and know the comparison. When booking the room I intentionally chose 2 queen beds not 2 double beds knowing that it was an increase for the price so when given 2 double beds but yet paid for 2 queens was very unsatisfactory to say the lease! We booked this hotel due to the fact that it offered parkade parking, it did not have room for us to park in it, therefore we had to park our truck 15min drive away at our sons place and taxi it back. Would I stay here again? NO! Would I recommend it? NO!

Front desk staff were very friendly and accommodating, honoring our request for late checkout with no problem! They were quick to respond and I really appreciated the level of professionalism and communication. Loved the cleanliness, the pool and hot tub, and the location for ease of access to everything we needed. The view from our room was really great too! A tip: visit the DOSC for dinner and drinks, or a coffee from the cafe side - you will NOT be disappointed! 2 min walk from the hotel 😊

The things I disliked: I thought the parking fee was exorbitant at $22 /night. It also would have been really nice to be able to enjoy a snack or beverage at the onsite lounge, but it is only open for morning breakfast service (which is not included).